The University of this interest and its library division is involved in a major transformation process, aiming to enhance the learning experience for students by modernizing learning spaces, enhancing the personalized learning, and extending support for faculty and student scholarship. One part of the transformation consist of rearranging the library space and its services and introducing a new media based faculty consisting media related career paths. During the investigation and analysis of the library, we have looked into a wide range of data including history of the library, strategic plan of the university academic technology blueprint, academic plan, the media program, reports on workshops and meeting held by the authority of library, etc. provided by the university. In order to encapsulate more information and insight, we have conducted a couple of meetings with the head of the library and the head of library IT. By considering the stakeholders’ interests, we examine the status quo and illustrate the situation in form of a Rich Picture. By means of the Soft Systems Methodology we try to identify potential relationships between the new media faculty and the library services and eventually finalized our examination by recommending additional value enhancing services. After rigorous analyzing all of the data, specifically strategic mission of the university and library, and the media program, we recommend to establish a Business Incubator, which will enhance core capabilities of a student including creativity , managerial, and analytical ability as well as provide essential guidance, supports, and tools to students to implement their idea. The suggested Business Incubator will act as a bridge between academic learning and the real world applications. Finally, we recommend specific services including market research and assistance, access to networking and funding information, center for research and development, and Entrepreneurship and innovating education forum, which will enhance digital capabilities of students/participants and fulfill some of the core strategic objectives of the library and the university as well. / <p>This specific study is about a report in the Informatics course 5IK501 during the school year of 2016/2017.</p>

A North American university is engaged in a large transformation project involving the wholeorganisation. Students, Lecturers, departments and additional questions from the shared leadership team are engaging in defining the services offered, in particular from the university library and its associated sub-services. It is an exciting time for the University as it seeks to not only define its services but also how these can be created and consumed.There are many aspects to this re-organisation and many items to be addressed. In this report,we look at the current situation at the University, as well as taking into account the aspirations of the stakeholders. We start by drawing out a Rich Picture, part of Soft System Methodology (SSM) (Checkland, 1981) which we use in order to spot opportunities that are available for further exploration. Much of the information that we use comes from material supplied by the University itself as well as interviews with the Head of Library services and Head of Library IT. We look indepth at how SSM assists in this process of evaluation through its focus on participation and how it may assist us to understand the many different perspectives collected in our research. SSM consequently assists in defining problems with solutions to any areas that have drawn our attention. Following the evaluation of collected data, discussions and our own observations, we identify that a digital wall that is being proposed for the redesigned library presents an opportunity to explore possibilities for exploitation of this technology. Further research on other digital walls such as Brisbane’s Cube (Abdi et al, 2014), and Auraria Library’s Discovery Wall(Burch, 2016) shows some of the uses that these walls have been put to and how the Institutions use them. We then use a number of models to evaluate the data that we collected on digital walls and from the North American University and analyse it in order to inform our thinking. These models can be used independently or collectively to evaluate data from different perspectives. As such we were able to look at problems and solutions from the perspective of many of the actors involved in shaping the future library services. These models and results are discussed in the report. Finally, we take our results and make a number of proposals for the North American University digital wall along with the relevant justifications at the end of this report. / <p>This is a report in the Informatics course 5IK501 during the school year of 2016/2017.</p>