This thesis follows up the development of services Wellness Hotel Frymburk. The aim of the thesis is to analyze the product of Wellness Hotel Frymburk. Comparison with the other providers products of accommodation and boarding services in defined area. Based on a survey of customer needs suggest recommendations and innovation. Benefit of the thesis should be to devise options for further development of products in the surveyed object.

Introduction: The focus area of this thesis is on Innovation services and organizations intentions for utilizing innovation services. Innovation services is defined as consultancy services aimed at improving the innovation process, such as innovation training, ideation sessions and innovative workshops. In regard to existing research, the field of innovation services remains rather unexplored. While some studies have conducted research on the impacts of utilizing innovation services, no study has explored the underlying perspectives influencing intention of utilizing innovation services.  Purpose: The purpose of this thesis is to explore the underlying perspectives that influences organisations intention to utilise innovation services. Research Questions: How does the structure of the organisational culture influence the intention for utilising innovation services? Which factors motivate organisations to utilise innovation services? What value do organisations perceive in innovation services? Methodology: In order to answer the purpose and the research question of the thesis, a qualitative research approach was deemed appropriate as the focus of the thesis is to understand the “why” aspect of the utilization of innovation services. Semi-structured interviews were deemed as a suitable data-collection method to gather data from the appropriate sample. Since the purpose of the study is to explore the underlying perspectives that influences organisations intention to utilise innovation services, managers working with innovation were considered a suitable sample group due to their decision-making power on choosing to utilise innovation services or not. Conclusion: The study offers insight as to the underlying perspectives influencing organisations intention of utilising innovation services. The primary influencers were the improvement to the innovation process which could be achieved through the utilisation of innovation services, which could result in a more efficient innovation process, and increase the rate of innovation. Furthermore, the thesis offers insight as to how organisational culture influences intention of utilising innovation services and identifies that the culture within departments working with innovation differs from the overall culture of the organisation.

As more and more governments have embarked on the e-government path, providing digital interaction with its citizens has boosted the demand for trusted electronic identity solutions that can ensure an official match between an online identity and a physical one. Along with this trend, the affordability and diffusion of mobile devices has translated into a strong push for governments to diversify e-ID channels by developing digital identification on mobile devices also known as Mobile e-ID. Mobile e-ID offers citizens legally binding identification, authentication and qualified electronic signatures and it has been already successfully implemented by some countries at a nation-wide scale. Extant research has investigated mobile e-ID from a technical oriented perspective focusing on potential deployment models, however little is known about the challenges a country is facing in making mID adopted by a wider number of users/ citizens. Addressing this, I run a case study on Republic of Moldova’s nationwide mobile e-ID solution to investigate the barriers to Mobile e-ID. Accordingly, I identify 18 barriers which are organised into 5 categories.