<p>This report is all about quality improvement work with focusing on nonconformities routines. The purpose is to improve the process of nonconformity routines and to identify the most important issues and causes behind nonconformity routines in order to have good quality of the products and satisfied customer to achieve continuous improvement. This project is conducted at a case study at the case company GMV Sweden AB producing lifts and their components. The problem in the case company is how the case company is handling nonconformity routines which consist currently of two streams one for problems in production which leads to internal nonconformities and another is handling customer complaints. The author visits the case company to collect essential information for this work and performs face-to-face user interviews, Q&A via email. The knowledge gained on different quality tools in author's education on Terotechnology department forms the basis of this research. The author plans to solve the problem by analyzing, mapping the existing processes and using different quality tools. The author analysis is based on theoretical and empirical facts, also different quality tools like process mapping, cause effect diagram, flowchart has been used to identify the problem and relevant suggestions have been proposed to improve their current situation. In the results and conclusions the author has explain the various improvement techniques and suggestions to handle internal nonconformities and customer complaints. The author believes by implementing the suggested improved model company can address their quality issues, which will improve the productivity to a greater extent and enable them to achieve their goal of continuous improvement.</p>

This report is all about quality improvement work with focusing on nonconformities routines. The purpose is to improve the process of nonconformity routines and to identify the most important issues and causes behind nonconformity routines in order to have good quality of the products and satisfied customer to achieve continuous improvement. This project is conducted at a case study at the case company GMV Sweden AB producing lifts and their components. The problem in the case company is how the case company is handling nonconformity routines which consist currently of two streams one for problems in production which leads to internal nonconformities and another is handling customer complaints. The author visits the case company to collect essential information for this work and performs face-to-face user interviews, Q&amp;A via email. The knowledge gained on different quality tools in author's education on Terotechnology department forms the basis of this research. The author plans to solve the problem by analyzing, mapping the existing processes and using different quality tools. The author analysis is based on theoretical and empirical facts, also different quality tools like process mapping, cause effect diagram, flowchart has been used to identify the problem and relevant suggestions have been proposed to improve their current situation. In the results and conclusions the author has explain the various improvement techniques and suggestions to handle internal nonconformities and customer complaints. The author believes by implementing the suggested improved model company can address their quality issues, which will improve the productivity to a greater extent and enable them to achieve their goal of continuous improvement.