This study aimed to evaluate the effectiveness of a modern fleet management system in improving the logistics of transporting staff, goods and materials in Kenya Power & Lighting Company, a utility firm in power distribution. In today’s competitive marketplace which is characterised by rapidly changing business requirements, leveraging leading edge technologies and adopting best practices are essential in order to ensure sound logistical support that guarantees both effectiveness and efficiency in the transportation processes. The sampling procedure of one-stage, cluster sampling and the use of the simple random sampling technique were used in this study to select a sample size which was sufficiently representative of the whole population. Both the descriptive study approach and the survey research strategy were adopted to enable the collection of data in a manner that allowed in-depth examination while gathering information that explained the relationships between constructs, in particular, cause and effect relationships. The main purpose of this dissertation was therefore to establish that the use of information technology is feasible in transport industries, explain possible obstacles and also any major advantages of its implementation. Secondly, as regards the theoretical aspect, a broadened view on the use of online tracking for vehicles using a global positioning system is presented, together with practical examples, to illustrate its successful implementation in a fleet management system. The study concludes by offering suggestions and recommendations from the research results and the researcher’s experiences for future studies. / Transport Economics, Logistics & Tourism / M. Com. (Transport Economics)

This study aimed to evaluate the effectiveness of a modern fleet management system in improving the logistics of transporting staff, goods and materials in Kenya Power & Lighting Company, a utility firm in power distribution. In today’s competitive marketplace which is characterised by rapidly changing business requirements, leveraging leading edge technologies and adopting best practices are essential in order to ensure sound logistical support that guarantees both effectiveness and efficiency in the transportation processes. The sampling procedure of one-stage, cluster sampling and the use of the simple random sampling technique were used in this study to select a sample size which was sufficiently representative of the whole population. Both the descriptive study approach and the survey research strategy were adopted to enable the collection of data in a manner that allowed in-depth examination while gathering information that explained the relationships between constructs, in particular, cause and effect relationships. The main purpose of this dissertation was therefore to establish that the use of information technology is feasible in transport industries, explain possible obstacles and also any major advantages of its implementation. Secondly, as regards the theoretical aspect, a broadened view on the use of online tracking for vehicles using a global positioning system is presented, together with practical examples, to illustrate its successful implementation in a fleet management system. The study concludes by offering suggestions and recommendations from the research results and the researcher’s experiences for future studies. / Transport Economics, Logistics and Tourism / M. Com. (Transport Economics)