The problems of this study may be stated as follows: (1) to show the various methods used by Virginia savings and loan associations in handling their delinquent accounts, (2) to determine by research their major advantages and disadvantages, and (3) to determine which methods or procedures would serve the best interests of the associations and their customers. Information concerning the current procedures and conditions were supplied by thirty (30) savings and loan officers, who answered questionnaires mailed to them. These replies represented over 50 per cent of the associations currently doing business in Virginia. In addition, selected representative associations were visited and operating personnel interviewed. The conclusions which were reached as a result of the analysis of the accumulated information have been stated. The study shows that procedures followed by the different savings and loan associations vary to a considerable extent and that innovation in management techniques would benefit many of these organizations. / Master of Science