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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

The enhanced productivity programme: the implementation of the first phase

Sum, Wan-wah., 岑蘊華. January 2000 (has links)
published_or_final_version / Public Administration / Master / Master of Public Administration
2

Managing the service workplace: a case study of life insurance industry in Hong Kong.

January 2000 (has links)
Ip, Chung Yan. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2000. / Includes bibliographical references (leaves 146-153). / Abstracts in English and Chinese. / ABSTRACT --- p.i / ACKNOWLEDGEMENTS --- p.iii / CONTENTS --- p.v / Chapter CHAPTER 1 --- Introduction --- p.1 / Chapter 1.1 --- Empirical Puzzle and Theoretical Questions / Chapter 1.2 --- Casing a Case: The Life Insurance Industry as a Critical Case to Study the Labor Process in Interactive Service Work Organizations / Chapter 1.3 --- Literature Review and Theoretical Framework / Chapter 1.3.1 --- Marxist Labor Process Theories / Chapter 1.3.2 --- Labor Control in Interactive Service Work / Chapter 1.3.3 --- Emotional Labor in Interactive Service Work Context / Chapter 1.3.4 --- The Deterministic Description on the Negative Consequences of Emotional Labor / Chapter 1.3.5 --- The Missing Subject in Labor Process Theory / Chapter 1.3.6 --- "Gender, Work, and Identity" / Chapter 1.4 --- The Research / Chapter 1.5 --- Overview of the Thesis / Chapter CHAPTER 2 --- An Overview of Life Insurance Industry in Hong Kong --- p.27 / Chapter 2.1 --- Life Insurance Market in Hong Kong / Chapter 2.2 --- Organizational Structure: Agency Management System / Chapter 2.3 --- The Commission System / Chapter 2.4 --- Nature of Services and Public Perception of the Industry / Chapter 2.5 --- My Cases: Mutual Trust and Synergy / Chapter CHAPTER 3 --- Ideological Control in Life Insurance Industry --- p.38 / Chapter 3.1 --- Comprehensive and Ail-Round Training: Teaching Practical Sales Techniques and Cultivating a Mind of Success / Chapter 3.2 --- Money and Motivation: Transforming Labor Power into Labor / Chapter 3.3 --- Dedicatory Ethics: Serving Your Clients and Contributing the Society / Chapter 3.4 --- Missionary Sales Personnel: Maximizing Exploitation and Minimizing Resistance / Chapter 3.5 --- Entrepreneurial Spirit and Partnership Metaphor: Securing Profits and Obscuring Control / Chapter 3.6 --- Altruistic Work Culture: Releasing Work Stress and Retaining Agents / Chapter 3.7 --- """Love, Care, and Concern"": Eliciting Cooperation and Generating Consent" / Chapter CHAPTER 4 --- Managing the Selves in Selling Life Insurance --- p.76 / Chapter 4.1 --- Impression Management or Surface Acting: Doing Trust- and Relationship-Building Activities / Chapter 4.2 --- Deep Acting: Selling Life Insurance plus Selling One's Soul / Chapter 4.3 --- "Managed Feelings: Commercialization of Selves, Human Relations, and Interpersonal Trust" / Chapter 4.4 --- "Alienation, Burnout, and Emotional Exhaustion: Understanding the Negative Consequences of Emotional Labor" / Chapter 4.5 --- Emotions in Relational Service Exchanges: Refining the Concept of Emotional Labor / Chapter CHAPTER 5 --- Searching for the Subjectivities of Life Insurance Agents --- p.106 / Chapter 5.1 --- Bringing the Subject Back In: Workers as Victims versus Workers as Actors / Chapter 5.2 --- Shifting Alliances: The Three-Way Dynamics of Control / Chapter 5.3 --- Maintaining a Sense of Self: Gendered Strategies of Resistance / Chapter 5.4 --- Job Satisfaction: Gendering Consent and Autonomy / Chapter CHAPTER 6 --- Theorizing the Labor Process in Service Work Organizations --- p.134 / Chapter 6.1 --- Motivations in Work Organizations / Chapter 6.2 --- Three-Way Dynamics of Control / Chapter 6.3 --- A New Form of Emotional Labor / Chapter 6.4 --- Subjects in the Workplace / Chapter 6.5 --- Limitations of the Present Study / Appendix 1 List of Authorized Life Insurers in Hong Kong --- p.141 / Appendix 2 Career Path in Life Insurance Industry --- p.143 / Appendix 3 Personal Information of Informants --- p.144 / Bibliography --- p.146
3

The economic impact of flu and flu-like illness on the employees of a big corporation in Hong Kong.

January 2002 (has links)
Lee Suk-Yin. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2002. / Includes bibliographical references (leaves 69-71). / Abstracts in English and Chinese. / 摘要 --- p.i / Abstract --- p.iii / Acknowledgement --- p.v / Table of Contents --- p.vi / Tables and Figures --- p.vii / Chapter Chapter One --- Introduction --- p.1 / Chapter Chapter Two --- Background and Literature Review --- p.5 / Chapter 2.1 --- Background Review --- p.5 / Chapter 2.2 --- Literature Review - Vaccination of FFLI --- p.12 / Chapter 2.3 --- Literature Review - Social impact and productivity loss of FFLI --- p.23 / Chapter Chapter Three --- Conduct of Survey --- p.29 / Chapter 3.1 --- Study Design --- p.29 / Chapter 3.2 --- Questionnaire --- p.32 / Chapter Chapter Four --- Data Description --- p.36 / Chapter 4.1 --- Participants --- p.36 / Chapter 4.2 --- Incidence and impact of FFLI during the three months period (February - April 2001) --- p.38 / Chapter 4.3 --- Incidence and impact of the most recent FFLI --- p.39 / Chapter Chapter Five --- Economic Loss --- p.45 / Chapter 5.1 --- Estimators - EDPH loss and Productivity loss --- p.45 / Chapter 5.2 --- Density Estimation --- p.50 / Chapter 5.3 --- Hypothesis Testing --- p.51 / Chapter 5.4 --- Sensitivity Analysis --- p.53 / Chapter 5.5 --- Regression Analysis --- p.54 / Chapter 5.6 --- Long Haul flights and Long flights --- p.57 / Chapter 5.7 --- Company Profit --- p.58 / Chapter 5.8 --- Society Loss - GDP --- p.59 / Chapter Chapter Six --- Discussion --- p.61 / Chapter Chapter Seven --- Conclusion --- p.67 / Reference --- p.69 / Tables --- p.72 / Figures --- p.83 / Appendix --- p.87

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