This thesis investigates the most appropriate and effective ways in which a university library can interact with tenant companies and the staff in a technology park. Tenant company staff members in five Australian Technology Parks were surveyed about their information needs, information use, and information seeking behaviour as well as their attitudes towards university libraries which offered services to them. Three of the five Australian Technology Parks had formal relationships with universities and their libraries. The librarians of these universities were interviewed on their attitudes towards the provision of information services to the technology park community, as well as the information services they offered to this group of clients.The research results indicated that most of the respondents who were engaged in R&D areas accessed university libraries' collections for technical information and valued their services and the professional help of the librarians, whereas those in other areas, particularly marketing and sales, did not place as high a value on these services. One striking finding from the research was that the respondents in the latter group use the Internet as their preferred first source of information, not informal personal contact as been expected and indicated in previous studies. A contributing factor to low use of the university libraries was poor promotion of library services.A major objective of the research was to obtain information on the relevance of the Australian data to developing and offering services to tenants in a new technology park in Thailand. Results drawn from the Australian data was used to form a model for the interaction between university libraries and tenant company staff in Thai technology parks. The model was tested through interviews with Thai sample group and was then fine-tuned to meet Thai economic and social ++ / conditions prior to proposing it for use in Thailand.This research indicated that many aspects of Thai university libraries need to be adjusted in order to successfully provide effective information services to the technology park community. These include clearly defining library policies towards the tenants, increasing and improving avenues of access to library services, improving library performance and services, increasing promotion and marketing, supporting personnel development policies, and creating partnerships with other organisations.

The aim of this study was to better understand how academics manage their personal information and therefore to have a basis for planning for appropriate support by librarians. There did not appear to be any current relevant research but from a review of previous studies, in which the predominant management strategy included a card personal index, a model was drawn up and validated by a number of academics would be using electronic personal indexes to manage their personal collections. The research methods selected for this study were in-depth interviews and a questionnaire survey. The main findings were that academics do not use a personal index (card or electronic) to manage their personal collections and they also use a language different from that of librarians to describe their activities of personal information management. Academics manage their information by organising their personal collection according to their working subject framework. to expand their collections they work outwards from items of known quality or follow the advice of colleagues to locate such items. To become aware of the new material in the library (or elsewhere), academics prefer to browse new journals and books, rather than use a subject index. Databases are used for confirmation of reference details and citation indexes are used to work outwards from documents of known quality. The output of references is by the use of word processing software with a few academics using bibliographic software just for this function. The conclusion of the study were that academics manage their personal information in a dissimilar way to that expected by librarians. Academics are managing ideas not documents and their methods of personal information management reflect the need to manage these ideas and the associated connective thought process. Librarians can better assist academics by designing library services that facilitate academics' ideas management. Suggestions for improved support include the development of services that enable browsing, the linking of ideas between research publications in different disciplines and the provision of a service to confirm reference details.

Creative spaces, or makerspaces, is an emerging and global phenomenon in libraries. The aim of this study is to examine the objectives that underlie the creative spaces in Australia, expressed by library professionals, as well as the purposes they fulfil in the library context. The material is derived from seven in-depth interviews with staff working with creative spaces at three public and one state library. Additionally, one observation was conducted in the creative space at each of these libraries. “The four spaces model”, created by Danish researchers Henrik Jochumsen, Casper Hvenegaard Rasmussen and Dorte Skot-Hansen, comprises the study's theoretical framework. According to the model, the library's objective is to support the goals: experience, involvement, empowerment and innovation. The library spaces, in which the goals should be supported, are the inspiration space, the learning space, the meeting space and the performative space. The study shows that the most distinct objectives of the creative spaces are experience and empowerment. Involvement and innovation are also present, but not as prominent. Further, the study shows that the purposes fulfilled by the creative spaces places them within the learning space and the meeting space, and to some degree in the inspiration space and the performative space. Findings reveal that creative spaces support STEM-based (science, technology, engineering and maths) learning and digital literacy through both collaborative and individual learning. The learning takes place in informal settings where play is a significant factor. The creative spaces function as “high-intensive” meeting places for the local community, and the library professionals highlight the importance of the social aspects of the creative spaces. This is a two years' master’s thesis in Archive, Library and Museum studies.