The multicultural nature of South Africa is recognised by our Constitution when it says that "the South African nation consists of a diversity of cultural, religious and linguistic communities." It also states that "everyone has the right to use the language and to participate in the cultural life of their choice" (South Africa, 1996). This supports the IFLA (1998: 6) International Guidelines for Library Services to Multicultural Communities which recommends that all ethnic, linguistic and other cultural groups be provided with library materials and services according to the same standards. It urges public libraries around the world to strive towards providing materials and services to all communities on an equitable basis - in their preferred languages and reflecting their own cultures. The LIASA policy supports this by recommending that libraries acquire, preserve and make available the widest variety of materials to reflect the plurality and diversity of South African society. Providing equitable library collections and services for the culturally diverse population of the City of Johannesburg is also supported by policy. This includes the Minimum Standards for the CJLIS (2003-2006) which maintains that the library should reflect the variety of cultures represented in the community; support cultural traditions; and be provided in the languages spoken and read in the local community. It also includes the Policy for the Selection of Materials for CJLIS (2002) which states that the Library's materials should reflect the cultural diversity of the City, especially materials in the languages of the indigenous communities. The purpose of this study is to investigate how the multicultural nature of South African communities - specifically that of Johannesburg - is reflected in the collections and services of public libraries. It also aims to identify suggestions on how these might be improved to ensure the representation of library collections and services to culturally diverse communities. To achieve this, a local and international literature review was conducted and interviews were held with librarians from CJLIS, Region Eight. It became evident from the investigation, that although policy documents that support the principle of providing equitable services and collections to culturally diverse communities exist, public libraries - such as the CJLIS, Region Eight, which operates within a culturally diverse environment - often do not provide these. The findings show that most of the collections and services are only offered in English and are not representative of the diverse communities. Reasons for this include the shortage of financial resources; non-availability of published materials in indigenous languages; and the lack of skills to offer these services. It is also evident from the study that multicultural services should be based on a thorough understanding of the composition and needs of each group in the community. This should be accomplished by means of user profiles and needs assessments. Based on these findings, recommendations on the development of multicultural library services and collections were made which may be applied - not only to the CJLIS - but also to other public libraries in South Africa that are similarly confronted with serving culturally diverse communities. / Information Science / M.A. (Information Science)

The multicultural nature of South Africa is recognised by our Constitution when it says that "the South African nation consists of a diversity of cultural, religious and linguistic communities." It also states that "everyone has the right to use the language and to participate in the cultural life of their choice" (South Africa, 1996). This supports the IFLA (1998: 6) International Guidelines for Library Services to Multicultural Communities which recommends that all ethnic, linguistic and other cultural groups be provided with library materials and services according to the same standards. It urges public libraries around the world to strive towards providing materials and services to all communities on an equitable basis - in their preferred languages and reflecting their own cultures. The LIASA policy supports this by recommending that libraries acquire, preserve and make available the widest variety of materials to reflect the plurality and diversity of South African society. Providing equitable library collections and services for the culturally diverse population of the City of Johannesburg is also supported by policy. This includes the Minimum Standards for the CJLIS (2003-2006) which maintains that the library should reflect the variety of cultures represented in the community; support cultural traditions; and be provided in the languages spoken and read in the local community. It also includes the Policy for the Selection of Materials for CJLIS (2002) which states that the Library's materials should reflect the cultural diversity of the City, especially materials in the languages of the indigenous communities. The purpose of this study is to investigate how the multicultural nature of South African communities - specifically that of Johannesburg - is reflected in the collections and services of public libraries. It also aims to identify suggestions on how these might be improved to ensure the representation of library collections and services to culturally diverse communities. To achieve this, a local and international literature review was conducted and interviews were held with librarians from CJLIS, Region Eight. It became evident from the investigation, that although policy documents that support the principle of providing equitable services and collections to culturally diverse communities exist, public libraries - such as the CJLIS, Region Eight, which operates within a culturally diverse environment - often do not provide these. The findings show that most of the collections and services are only offered in English and are not representative of the diverse communities. Reasons for this include the shortage of financial resources; non-availability of published materials in indigenous languages; and the lack of skills to offer these services. It is also evident from the study that multicultural services should be based on a thorough understanding of the composition and needs of each group in the community. This should be accomplished by means of user profiles and needs assessments. Based on these findings, recommendations on the development of multicultural library services and collections were made which may be applied - not only to the CJLIS - but also to other public libraries in South Africa that are similarly confronted with serving culturally diverse communities. / Information Science / M.A. (Information Science)

The purpose of this study was to investigate the role of academic libraries in providing services to culturally diverse student populations. In this study the information needs and information-seeking behaviour of the culturally diverse students of the Technikon Witwatersrand were analysed. The study also tried to establish whether there are differences in information needs and information-seeking behaviour of various cultural groups. The empirical investigation was conducted by means of focus group interviews and a questionnaire survey on a sample of undergraduate students of the Technikon Witwatersrand. There were assumptions that African students have limited experience in using the academic library, have no computer and information handling skills and might have language difficulties. Therefore, the expectation was that African students might have problems in the use of the academic library. However, the results of the empirical study show that English and Afrikaans speaking students are experiencing more problems than African students. / Information Science / M.Inf.

The purpose of this study was to investigate the role of academic libraries in providing services to culturally diverse student populations. In this study the information needs and information-seeking behaviour of the culturally diverse students of the Technikon Witwatersrand were analysed. The study also tried to establish whether there are differences in information needs and information-seeking behaviour of various cultural groups. The empirical investigation was conducted by means of focus group interviews and a questionnaire survey on a sample of undergraduate students of the Technikon Witwatersrand. There were assumptions that African students have limited experience in using the academic library, have no computer and information handling skills and might have language difficulties. Therefore, the expectation was that African students might have problems in the use of the academic library. However, the results of the empirical study show that English and Afrikaans speaking students are experiencing more problems than African students. / Information Science / M.Inf.