M.A. (Information Science) / Management is usually concerned with the motivation and job satisfaction of employees. When workers are adequately motivated and they derive sufficient satisfaction in their job, it is assumed that their productivity is likely to be enhanced. However, even without relating it to productivity, workers' job satisfaction is considered important enough to deserve serious attention from managers and researchers in various disciplines. This study intends to examine the motivation and job satisfaction of information specialists in public libraries in South Africa. The study of motivation is a candid search for answers to perplexing questions that revolve around human nature. There is no doubting the fact that the problem of motivating other people is surely as old as human history. The common adage that "one can lead a horse to water but cannot force it to drink" was, and remains, the most important aspect of the motivation problem. Because human behaviour is complex, there are numerous theories of motivation. Eight of the most well known theories are discussed: Maslow, Herzberg, MacGregor, McClelland, Atkinson, Hackman and Oldham, Vroom and Porter and Lawler. Attention is paid to the possible implications of the theories for library management. It seems though that, whatever theory of motivation one consults, some fertile sense and some constraining theory turns up. The focus should therefore rather be on the development and integration of existing theories to formulating new ones. A review of literature revealed that there is a relationship between motivation and job satisfaction. Thesurvey instrument was a forty-six-item questionnaire developed specifically for this study by the researcher. The first section of the questionnaire elicited background information, such as age, marital status, qualification, tenure, salary and benefits. The second section of the questionnaire gathered information about the participation and perceived participation of the responding information specialist in the library situation.

M. Tech. Business Administration / This study was conducted at UNISA Library in 2012 in order to assess the perceptions regarding the process mapping exercise that was conducted by UNISA Library as a means of improving performance based on a random sample of 43 employees of UNISA Library. The study also focused on the implementation of continuous improvement at the UNISA Library.