by Chan Kwong-Tak. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1999. / Includes bibliographical references (leaves 80-81). / ABSTRACT --- p.i / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.v / LIST OF TABLES --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- MARKETING CHANNELS: STRUCTURE AND FUNCTIONS --- p.4 / The Basic Framework of Marketing Channels --- p.4 / The Functions of Intermediaries --- p.6 / Variation in the Basic Framework --- p.8 / Determinants of the Marketing Channel Structure --- p.11 / Chapter III. --- THE CAR LOAN MARKET IN HONG KONG --- p.14 / Marketing of Services --- p.14 / Indirect Lending Through the Car Dealers --- p.16 / Background For the Predominance of Indirect Lending --- p.19 / Cooperation and Conflict between the Car Dealers and Financiers --- p.21 / Major Car Dealers and Financiers in Indirect Lending --- p.23 / Rebate Commission --- p.26 / Functions of the Car Dealers --- p.27 / Growth of Direct Lending --- p.29 / Reasons For the Rise of Direct Lending --- p.30 / The Customers --- p.31 / Chapter IV. --- THE BANK --- p.32 / Background --- p.32 / Customer Profile --- p.33 / SWOT Analysis --- p.34 / Strengths --- p.34 / Weaknesses --- p.36 / Opportunities --- p.37 / Threats --- p.37 / Chapter V. --- CHANNEL STRATEGY --- p.40 / Analytical Framework --- p.40 / Corporate Objectives --- p.40 / Marketing Objectives --- p.41 / Competitive Strategies --- p.41 / Channel Objectives --- p.42 / SWOT Analysis --- p.43 / Direct Lending or Indirect Lending --- p.43 / Corporate Mission --- p.44 / Marketing Strategies --- p.46 / Competitive Strategies --- p.47 / Cost Leadership --- p.47 / Focus Strategy - Segmentation Decision --- p.47 / Differentiation Strategy- Service Excellence --- p.49 / Channel Objectives --- p.50 / Marketing Coverage and Distribution Intensity --- p.50 / Channel Control --- p.51 / Flexibility --- p.51 / SWOT Analysis --- p.52 / Strengths --- p.52 / Weaknesses --- p.52 / Opportunities --- p.53 / Threats --- p.53 / Dual Channel Structure --- p.54 / Integrated Marketing Activities --- p.56 / Chapter VI. --- CONCLUSION --- p.58 / APPENDIX --- p.61 / BIBLIOGRAPHY --- p.80