It is essential for the managers to make investment on hardware based on the utilization information of the equipment. From December 2014, a pool of hardware and a scheduling and resource sharing system is implemented by one of the software testing sections in Ericsson. To monitor the efficiency of these equipment and the workflow, a model of non-homogeneous M/M/c queue is developed that successfully captures the main aspects of the system. The model is decomposed into arrival, service, failure and each part is estimated. Mixture exponential is estimated with EM algorithm and the impact of scheduling change is also examined. Finally a simulation of workflow is done with Python module and the optimized number of hardware is proposed based on this M/M/c queue system.