Submitted by PPG Ci?ncia da Computa??o (ppgcc@pucrs.br) on 2017-11-16T22:15:02Z No. of bitstreams: 1 Marina_Bellenzier_dis.pdf: 1760358 bytes, checksum: c38da035a1f840cda3b1083ce18e6d5e (MD5) / Approved for entry into archive by Caroline Xavier (caroline.xavier@pucrs.br) on 2017-11-22T18:58:34Z (GMT) No. of bitstreams: 1 Marina_Bellenzier_dis.pdf: 1760358 bytes, checksum: c38da035a1f840cda3b1083ce18e6d5e (MD5) / Made available in DSpace on 2017-11-22T19:04:13Z (GMT). No. of bitstreams: 1 Marina_Bellenzier_dis.pdf: 1760358 bytes, checksum: c38da035a1f840cda3b1083ce18e6d5e (MD5) Previous issue date: 2017-03-29 / New technology deployment projects should understand the immediate impact this change has on the professionals involved in the work process. In the first months of a technological change, it is possible to identify a certain resistance and even some conflicts that affect the levels of productivity of the teams. The objective of this work was to understand the relation of productivity with the changes in the work characteristics of teams that begin to adopt the SCRUM agile method for software development and to propose practices that help to reduce the learning curve and to improve productivity. Through the understanding of the Tuckman model, which describes the five stages of a team development: formation, confusion / conflicts, normalization, performance, and disintegration, a case study was carried out with a team that started to adopt SCRUM and identified the relationship between productivity and the phases described by Tuckman. In this sense, a field research was necessary to find practices that could help teams to increase their productivity during the confusion phase described by Tuckman. Through the preparation of a preliminary proposal, and an it?s preliminary evaluation in a Focus Group activity, this research presents a proposal to use the OKR technique (Objectives and Key-Results) along with SCRUM with the objective of assisting software team development, to concentration in the phase of confusion / conflicts. / Projetos de implanta??o de novas tecnologias devem compreender o impacto imediato que esta mudan?a causa nos profissionais envolvidos em rela??o ao processo de trabalho. Nos primeiros meses de uma mudan?a tecnol?gica ? poss?vel identificar uma certa resist?ncia e at? alguns conflitos que afetam os n?veis de produtividade das equipes. O objetivo do trabalho foi compreender a rela??o da produtividade com as mudan?as nas caracter?sticas de trabalho de equipes que passam a adotar o m?todo ?gil SCRUM para desenvolvimento de software e propor t?cnicas que auxiliem na redu??o da curva de aprendizado e melhora da produtividade. Atrav?s da compreens?o do modelo de Tuckman, que descreve que no desenvolvimento de equipes existem cinco est?gios: forma??o, confus?o/conflitos, normatiza??o, desempenho, e desintegra??o, foi realizado um estudo de caso com uma equipe que passou a adotar SCRUM e identificou-se a rela??o entre a produtividade e as fases descritas por Tuckman. Neste sentido, se fez necess?rio um estudo de campo para encontrar t?cnicas que pudessem auxiliar as equipes a aumentarem sua produtividade na fase de confus?o, descrita por Tuckman. Atrav?s da elabora??o de uma proposta preliminar e sua avalia??o preliminar atrav?s de um Focus Group, essa pesquisa apresenta uma proposta de um da utiliza??o da t?cnica de OKR (Objectives and Key-Results) juntamente com SCRUM com objetivo de auxiliar o desenvolvimento das equipes de desenvolvimento de software, sob a ?tica da produtividade e com foco na fase de confus?o/conflitos.