A research report submitted to the Faculty of Law, Commerce and Management, University of the Witwatersrand, in 50% fulfilment of the requirements for the degree of Master of Management (in the field of Security). June, 2016 / This study explores civilians’ perceptions on the impartiality of the international humanitarian organization (IHO) Médecins sans Frontières (MSF). This is done through engaging participants from countries where MSF operates and has experienced different challenges in delivering humanitarian aid to civilians. The countries include the Democratic Republic of Congo, Ethiopia and Somalia. A basic interpretive approach was used to explore and interpret participants’ perceptions. Interviews were conducted with groups of participants based on their respective countries of origin. The interview questions and guide were developed using indicators of impartiality which the researcher formulated based on varying literature and definition of impartiality, independence and neutrality as the core humanitarian principles that guide the work of MSF together with many other IHOs. Participants expressed their perceptions on the impartiality of MSF through reflecting on associations they made between the IHO and parties they considered to have vested interests in humanitarian crises. These parties included Western countries, the military and persons perceived to have discriminatory and colonial intentions. Upon analysis of these perceptions, it becomes clear that MSF, as an IHO that holds itself to operate according to the humanitarian principles of independence, neutrality and impartiality, needs to reflect on how it builds its identity in order to mitigate perceptions that may have potential to hinder its ability to access and assist civilians affected by humanitarian crises. / MT2016

With the seemingly infinite existence of complex emergencies and the overwhelming presence of humanitarian organizations responding to such crises, it is essential that the assumptions, precepts, and actions of humanitarian organizations be critically examined and understood. The aim of this thesis is to explore differing traditions within humanitarian thought: neutrality and solidarity. In the process, this thesis will determine whether it is possible to maintain clear ideologies in the context of a complex emergency and whether the existence of different humanitarian ideologies results in a dichotomy or polarization of humanitarian action. This study is of great import as it delves into the contemporary literature claiming that humanitarianism is currently in a state of crisis – the unsustainability of competing humanitarian ideologies operating together in a complex emergency. Primary documents from both the International Committee of the Red Cross (ICRC) and Médecins Sans Frontières (MSF) regarding their operations in the 1994 Rwandan complex emergency were examined in order to provide a foundation for the theoretical investigation. Although the ICRC and MSF occupy seemingly polarized positions in the neutrality – solidarity debate, the investigation into their humanitarian activities during the 1994 genocide and the resulting refugee crisis reflected the difficulties of providing relief based upon humanitarian ideals. Due to the complex realities of the 1994 Rwandan crisis, the ideological notions dividing the ICRC and MSF were overshadowed by the simple humanitarian desire to aid those in need.