Sedan början på 90-talet och informationsteknikens intågande kan vi nu snabbare än någonsin hämta information från världens alla hörn. Detta gör att spelplanen för företag har förändrats radikalt och företag måste anpassa sig till kunden på ett helt annat sätt än tidigare. Denna utveckling har tvingat företag att förstå vikten av att se kundens relation till företaget som en värdeskapande process som syftar till att utveckla långvariga relationer parterna emellan. Detta kombinerat med utvecklingen av informationstekniken (IT) och hanteringen av datalagring under 1990-talet har tillsammans skapat begreppet Customer Relationship Management, förkortat CRM. Begreppet kan beskrivas som en strategisk metod som används av företag för att öka förståelsen för kunders behov. En lyckad CRM implementering och strategi ökar hävstången för marknadsföring, försäljning, personalhantering och ger större möjlighet att lyckas med att maximera lönsamheten med varje kund. Men att arbeta med CRM är svårt och en misslyckad CRM- implementering kan förutom att skada även förstöra kundrelationer. Syftet med denna studie är därför att undersöka vilka förutsättningar svenska företag har att arbeta med Custom Relationship Management samt utreda vilka faktorer som blir viktigast i det kommande arbetet med att skapa långvariga och lönsamma kundrelationer. För att besvara ovanstående syfte har studien utgått ifrån en metodtriangulering där kvantitativ samt kvalitativ undersökning har genomförts. Undersökningen består av fyra intervjuer samt 72 enkätsvar där samtliga respondenter har haft god översikt i det representerade företagets kundhantering. Eftersom forskaren ämnat förklara verkligheten för dessa företag samt utgått ifrån teorin ”the eight building blocks” har studien antagit ett positivistiskt synsätt och ett deduktivt angreppsätt. Efter analys av studiens insamlade empiri antyder undersökningen att en stor del av företagen arbetar för att förbättra sina kundrelationer. Det slutgiltiga resultatet av denna studie visar att företag har delar av rätt förutsättningar för att arbeta med CRM, men att det finns stort utrymme för effektivisering och förbättring.

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<p> The Association of Certified Fraud Examiners (ACFE) indicated in their 2014 semi-annual fraud survey that the typical organization will lose 5 percent of its revenues each year to fraud (ACFE, 2014). Religious institutions share this fraud risk and are often the victim of the most common type of fraud identified by the ACFE; asset misappropriation. Newspaper articles in the past few years have highlighted numerous instances of fraud at churches, synagogues and other religious organizations. This is a problem that is increasing each year with losses due to fraud projected to be in the billions by 2025. This project identified the vulnerabilities that cause religious organizations to be susceptible to fraud. Recommendations to reduce opportunity for asset misappropriation caused by these vulnerabilities were examined in this project. The warning signs that may indicate a fraud is occurring in a religious organization were also identified, with the goal of utilizing these warning signs is as a tool to aid in detection of fraud that is occurring. The earlier a fraud is identified in these organizations, the less damage is likely to occur. This project conducted research to determine if there are fraud prevention plans that can assist these organizations to mitigate the risk that they become victims of asset misappropriation. It was found that there is not one model fraud detection plan that can easily be utilized by these organizations; however, this project identifies recommendations for fraud prevention that can be utilized by these organizations to create a fraud prevention plan. This project also makes suggestions for future research to improve the for fraud prevention plans for religious organizations. Keywords: Economic Crime Management, Paul Pantani, ACFE, IIA, AICPA, internal controls, segregation of duties.</p>

The first national survey of services and resources for young adults showed that the percentage of young adult specialists being hired by public libraries is much lower than the percentage of young adults patrons. The reasons that a trained specialist is not widely acknowledged include difficult economic times, lack of trained staff, and the smaller percentages of young adults in the general population due to a decline in the national birth rate. This study defined the measure of user satisfaction as a measure of effectiveness by distributing questionnaires to two large urban libraries. It made suggestions to public libraries about the importance of hiring young adult specialists.

Artificial Intelligence Lab, Department of MIS, University of Arizona / Our research attempted to identify the nature and causes of information management indeterminism in an online research environment and to propose solutions for alleviating this indeterminism. We conducted two empirical studies of information management activities. The first study identified the types and nature of information management indeterminism by evaluating archived texts. The second study focused on four sources of indeterminism: subject area knowledge, classification knowledge, system knowledge, and collaboration knowledge. A knowledge-based design for alleviating indeterminism, which contains a system-generated thesaurus and an inferencing engine, is also proposed in this article.

This article (presented at CALIBER 2003) explores the possibilities of establishing Management and Engineering library consortia of two western Indian states - Gujarat & Maharashtra. It gives an overview of the current status of management and Engineering libraries of the region and examines the possibilities of building up information sharing system which is of great importance and central to the formation of any consortia. Proposals are made here for a model of library consortia of the 21st century in two western states of India. It focuses on the joint purchase of the resources by IIT Mumbai, IIM Ahmedabad and other engineering and management institute libraries of the region. The theoretical and practical advantages and disadvantages of this form of collaborative approach between management and engineering libraries are described.

Knowledge Management is considered important for organizational development, and organizational librarians are seen as capable players in this field. This paper presents the view that special libraries can be places for the knowledge management practices but concludes that the librarians have to move from their passive roles and assume the roles of partners in this environment.

Stress has been variously defined by popular sources and researchers. A useful construct positions stress and burnout on continuum. In recent years, psychologists have become interested in the study on phenomenon known as, burnout. Burnout is an occupational stress. In organizations, different factors cause stress. One of the immediate outcomes of psychological stress is phenomenon of burn out. Some of the causing agents of burn out, of burn out are presence of severe and improper working condition at organization, improper leadership style practices in the organization and marital status. In this regard, due to development of new technology, information explosion, reduction of finance, lack of professional staff, immediate change at execute posts, specially chiefs of libraries and not using trained librarians caused which stress on the library staff which is followed by reduction of performance, job change, interferences (frustration), pre-term retirement, frequent lack of illness, burnout syndrome, consequently, in search of jobs and having official and executives roles. When there is no job stress for the librarians, they can do these most effort, stress free environment, would result in the acceleration of performance and efficacy. In this condition, proper management can no irradiate burnout. Material and Methods: This research designed and performed for the librarians employed in the libraries affiliated to Mazandaran and Babol Medical Sciences in Mazandaran Province in the North of Iran. Data were collected in the questionnaire designed for different questions. Results: 19 people were married and 11 people unmarried. Most of the participants had bachelor degree holder and 14 permanent (official elopement) employed. It is note worthy that 53.3 % of participants suffered stress (burnout). Since this study is going on, in case of acceptance the results will submit later, with detail and completed. Very little, however, has been done to measure the effectiveness of these remedies in preventing, improving, or eliminating the problem of burnout in these professionals. Conclusion: There is growing research supporting the existence of burnout among academic librarians. Many suggestions to prevent, or remedy, this condition in librarians, some of them addressed specifically to help the academic librarians, have been considered and appear promising. Proffered solutions are targeted at both the individual level, and at a level deemed more effective by most researchers, the organizational level, which includes the broadest level, that of society itself. Very little, however, has been done to measure the effectiveness of these remedies in preventing, improving, or eliminating the problem of burnout in these professionals.

This is an exploratory study of public library services in Singapore for young people (defined as those people between thirteen to nineteen years of age) who are wheelchair bound. Three main research questions are explored: * What are the information needs of wheelchair-bound young people? * What are their perceptions of libraries and library services? * What are the problems they face in using library facilities and services? The study involves eleven wheelchair-bound people between the ages of twelve and twenty who were selected by means of a purposive sample. Findings indicate that most participants enjoyed reading books but did not read newspapers. The computer was used primarily as a recreational tool, and the convenience of the Internet appealed to them. There were, however, problems in using computer equipment in the libraries. School libraries were generally inaccessible, and. there were also problems in using public library services and facilities as well as being in public places. Their use of public libraries was infrequent. They were unaware of the full range of library facilities and services. The study concluded that there was a need and demand for library services by wheelchair-bound young people. Their information needs and reading habits were no different from those of any young person. Current library promotions were inadequate in stimulating or sustaining their awareness and interest. Transportation was the main obstacle in getting to libraries. The problems faced in using libraries were mainly related to architectural and physical access to library facilities and services.

This presentation provides an overview of the creation of the Center for Knowledge Management at The Ohio State Univeirsty.