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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

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Showing 1 to 2 of 2 (0.069 seconds)

Spelling suggestions: "subject:"malcolm baldrige coequality award"" "subject:"malcolm baldrige coequality sward""

1

The evolving scope and impact of total quality management in leading South African companies

Weitz, Kevin Walton 06 1900 (has links)
The objective of the study was to quantify the evolving scope of quality management as practiced in a sample of companies in South Afiica, and to correlate this with corporate profitability. The empirical data in this study suggests that a more extensive scope of application and practice of quality management and related management practices is related to better organisational profitability. The significant correlations which were demonstrated are: • A focus on results by companies is inversely correlated with Operating Profit Margin. • Quality training, employee communications and internal coordination correlates positively with Net Profit Margin. • The rigorous use of quality standards correlates positively with Net Profit Margin. • Quality control and monitoring correlates positively with Return on Equity. Recommendations flowing from this study include that a broader paradigm of quality management is required, expressed as an integrated model for innovation and change which is holistic rather than fragmented. / Economics / M. Com. (Business Economics)
Total Quality Management
TQM
Reengineering
Process innovation
Business process improvement
Malcolm Baldrige Quality Award
ISO. 9000
Profitability
Change management
Core processes
Flexibility
Customer focus
Empowerment
658.5620968
Total quality management -- South Africa
2

The evolving scope and impact of total quality management in leading South African companies

Weitz, Kevin Walton 06 1900 (has links)
The objective of the study was to quantify the evolving scope of quality management as practiced in a sample of companies in South Afiica, and to correlate this with corporate profitability. The empirical data in this study suggests that a more extensive scope of application and practice of quality management and related management practices is related to better organisational profitability. The significant correlations which were demonstrated are: • A focus on results by companies is inversely correlated with Operating Profit Margin. • Quality training, employee communications and internal coordination correlates positively with Net Profit Margin. • The rigorous use of quality standards correlates positively with Net Profit Margin. • Quality control and monitoring correlates positively with Return on Equity. Recommendations flowing from this study include that a broader paradigm of quality management is required, expressed as an integrated model for innovation and change which is holistic rather than fragmented. / Economics / M. Com. (Business Economics)
Total Quality Management
TQM
Reengineering
Process innovation
Business process improvement
Malcolm Baldrige Quality Award
ISO. 9000
Profitability
Change management
Core processes
Flexibility
Customer focus
Empowerment
658.5620968
Total quality management -- South Africa

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