This study examines the impact an empowerment strategy may have when applied to public sector employees delivering Environmental Services. The study employs a case study method as its central research strategy with ten sample local authorities chosen as strategic informants. The key issues considered were the relevance of the appropriate structure within the organisation, the importance of employee engagement, the impact of the management or leadership style, and the opportunity for implementation of an empowerment strategy. Primary data collection was through twenty eight semi-structured interviews including Heads of Service, Service Managers, Supervisors and Front Line Operational Employees. Secondary data included Best Value Reviews, Comprehensive Performance Assessments, as well as Annual Audit Inspection Letters specific to the chosen sample. The research findings support the assumption that an empowered and empowering workforce can contribute to service improvement and also support the assumptions that other key drivers must also be in place to enable and facilitate that improvement. The research recognises those additional key drivers as engagement, corporate ambition, leadership style, training, resources, external constraints, task complexity, rewards and levels of and opportunities for innovation that contribute to the performance level of the organisation. Some or all of these drivers are evident in the sample authorities both from assessment reports as well as interview data. The research findings also suggest that there are many interpretations of empowerment with the most common understanding being simply the opportunity to change the way things are done but only after prior consultation with line managers. Line managers in the study group wanted to voice support for empowerment but in reality their actions fell short of an explicit strategy with a clear definition. Involvement in decision making by the front line employees was evident but fell short of a declaration of empowerment. The golden thread of empowerment appears to be dangled just out of reach of this group. The study contributes to existing empowerment literature but also to the specific impact of empowerment in a public service environment. It is important because it focuses on a service area that is experienced and used by the vast majority of citizens. The impact of poor or declining environmental services as well as high quality and improving environmental services is immediately noticeable by all that experience it. It is a service where a strategy of empowerment should bring about a noticeable change in quality.

This PhD by published work comprises 11 papers published between 2006 and 2009. The research is focussed upon voluntary and related financial reporting by UK companies in their annual report. The level, and more importantly, the importance of voluntary disclosure has significantly increased over the last 20 years (Campbell, Moore and Shrives, 2006) and this submission provides academic and policy relevant contributions to that field. The papers make specific contributions to the extant literature in discrete areas primarily; philanthropy, social and environmental reporting. These 11 publications adopt a range of research methods appropriate to different research questions. The qualitative papers demonstrate successful engagement with a number of high level participant stakeholders from the building society sector, fair trade organisations and UK capital markets as well as capturing disclosure content relevant to other stakeholder groups. Other papers have adopted a positivist approach with appropriate longitudinal and cross sectional data used to test theory. Two of the research projects relating to strategic philanthropy and decision–usefulness of disclosure were supported by external research funding and therefore demonstrate the policy relevance and impact of the research contribution in those areas. Within the commentary, the research is presented in two sections, followed by a conclusion which shows the research impact of the publications and the international dissemination of the research contribution and findings. The key findings of Section 1 show the financial and non-financial influences on levels of philanthropy; inconsistency of philanthropy policy reporting; social disclosure responses to legitimacy threats and the reporting validity of the annual report; a holistic approach to responsible business practice and insights into the mainstreaming of Fair Trade. Section 2 provides findings into the decision-usefulness of a range of voluntary disclosure narratives in the annual report, developed in detail in respect of environmental disclosures and related risk factors and insights into the current issues facing accounting.

Despite the many benefits that good governance brings to investors, academics contend that individual investors have no significant role to play in governance as it is economically unviable and too time consuming for them. On the other hand, regulators encourage and seem to expect individual investors to be governance interested, especially in exercising their ownership rights and making use of governance redress mechanisms whenever the need arises. Are such expectations of how these investors should behave at all reasonable? More importantly, there is anecdotal real-life evidence that at least some individual shareholders in Malaysia do play a role in governance such as attending AGMs. If, as assumed by academics that it is not viable for them to do so, what is the logic and/or motivations behind such observed behavioural tendencies? This study explores the many possible ways by which investors take governance into account (including harder-to-observe treatments – e.g. governance featuring in the form of share investment evaluation criteria). Yet unidentified, important actual motivations and justifications for all reported governance-related tendencies are studied as well. The actual relevance and also prevalence of such treatments and reasonings are largely unexplored in the empirical literature. Essentially, the study considers all governance-related attributes (both firm-level and country-level) that are potentially important to individual investors as well as all governance-related actions/tendencies exhibited by them throughout the typical share investment cycle. Each action/tendency is viewed and made sense of (i) as an integrated part of the sets of behaviours identified, (ii) within the governance environment and investment context where it takes place and (iii) from the standpoint of individual investors. Individual investors‘ relative propensities toward considering governance and/or undertaking governance-related actions are found to be (i) affected by, and are thus rational responses to, the governance-related institutional, environmental, cultural constraints they face and (ii) influenced by their personal investment inclinations, stylistics and preferences such as their primary investment strategies. These entail a number of implications that inform both policy and practice.

No description available.

This study investigates the effect of supervisors and specifically trust and respect for supervisors on job satisfaction, and the causes of job satisfaction within a sample of Libyan Manufacturing Organisations (LMOs). The specific focus of this study is on whether the employee-supervisor relationship is related to job satisfaction and can lead to positve outcomes for LMOs.

This study aims to bring a gender perspective to the study of entrepreneurship and followers' perspectives of entrepreneurial leadership. The study contributes to emerging entrepreneurial leadership research considering gender, acknowledging follower involvement, individual agency, and recognising entrepreneurial leadership as a social process. Secondly, the study contributes further empirical research from a gender perspective of women entrepreneurs tot he authentic leadership theory base.

International marketing has become important to firms of all sizes due to factors such as the continued lowering and elimination of trade barriers, increasing regional integration, improvements in communication and transportation, and an overall increase in world trade. Not only has the international marketplace become more turbulent but globalisation of world markets has become competitively more intense. Because of these trends, the formulation of effective international marketing strategies has become more important. Moreover, firms need to get a better understanding of the relationship between international marketing strategies and international performance, as the international market is becoming more competitive. The primary objective of the research study was to determine the relationship between international marketing strategies and international/export marketing performance of South African manufacturing firms, as well as the role of internal and external determinants with regard to international marketing strategy and international/export marketing performance. The research study intended to determine whether these different independent variables had a significant impact on the dependent variable, namely, international/export performance. The findings of this research study indicated that firm size, investment commitment and that management engages in careful planning as firm characteristics had a significant influence on export/international marketing performance. The finding on the relationship between export experience and export performance was insignificant. Firm characteristics can have both a direct or indirect affect on the export marketing performance of the firm. Therefore, given the secondary research objective - to determine how firm characteristics influence choice of international marketing strategies, and consequently export marketing performance - the following were the important findings of the influence of firm characteristics on international marketing strategies. There were no significant findings between firm characteristics and product adaptation, or firm characteristics and promotion adaptation. However, firm size and firm competencies had a significant relationship with distributor/subsidiary support. It can be assumed that the larger the firm, the more resources the firm have to support distributors and subsidiaries. Furthermore the finding between firm size and the degree of pricing adaptation was also significant indicating that the larger the firm, the more willing the firm is to adapt pricing. The nature and characteristics of the export market can either serve as a barrier or a driving force that facilitate internationalisation. These barriers and/or driving forces can also influence the nature of the international marketing mix strategies that are employed by firms. The barriers and/or driving forces can have both direct and indirect effects on export marketing performance. The competitive intensity of the export markets had a significant relationship with export performance. Furthermore, it had the most significant relationship with export performance compared to all the other independent variables and the relationship was also negative, meaning that the export performances of firms were negatively affected with increased competitive activity. However, given the secondary research objective - to determine how export/ international marketing characteristics influence the choice of international marketing strategies, and consequently export marketing performance - the following relationships were identified. Competitive intensity had a significant relationship with the degree of product adaptation and export market characteristics with the degree of promotion adaptation. Both competitive intensity and export market characteristics had a significant relationship with both the degree of distributor/subsidiary support and the degree of pricing adaptation. Export market characteristics equate to export market barriers, and what the above implies is that with more export market barriers, firms tend to adapt distributor/subsidiary support and pricing more. With regard to the degree of adaptation to marketing mix strategies it was found that the degree of pricing adaptation had a significant effect on export/international marketing performance. There was a significant relationship between the degree of product adaptation and export/international marketing performance. However, this relationship was negative, in that the greater the degree of product adaptation, the more negative the performance. One would have expected that the greater the degree of product adaptation, the greater the export/international marketing performance. A non-significant relationship was found between the degree of promotion adaptation and export/international marketing performance. The relationship between the degree of distributor/subsidiary and export performance was also non-significant. Although the study came up with important findings, it once again highlighted the inconsistency of findings in the export/international marketing literature. Furthermore, given the increasingly competitive nature of international markets, it is more important for firms to identify the success factors in their particular industries that could contribute to greater export/international marketing performance than to assume that all international markets and industries require similar strategies. / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2006.

Small, Micro, and Medium Enterprises (SMMEs) and their related entrepreneurship are the focus of considerable policy and research interest as they contribute to mobilization of resources, job creation , and poverty alleviation , the total effect of which is GDP growth, economic development, and other socioeconomic benefits. Emerging research in developing countries seems to further confirm that, despite the problems and limitations facing the SMME sector, it is currently the most effective job creator, when many large firms are downsizing and retrenching labour. This study takes a closer look at the impact of human capital on the performance of Tanzanian Small and Micro Manufacturing Ventures (SMMVs) over the period 1997 - 2001. It involves a random sample of 200 ventures from 18 regions , grouped into the five zones of Mainland Tanzania. Of the surveyed entrepreneurs, 20% had tertiary education, 58% were exposed to some training , 54% had some occupational experience, and 60% had high need achievement (nAch) levels. With regard to employee human capital, 67% of the ventures had employees who attended some kind of training between 1997 and 2001, 49% had employees with less than 7 mean-years of schooling and 51% had employees with more than 7 mean years of schooling. Employee experience in their current firm varied: 50.5% of ventures had mean-employee experience between 1 and 6.25 years, while 49.5% had between 6.3 and 30 years. Examining the influence of employee and entrepreneur human capital on Tanzanian SMMVs gives the following main findings: • Entrepreneur need achievement (nAch) level is positively correlated with business performance, but its impact on the number ofjobs created, sales, and profit does not seem to be significant, other things remaining equal. • Entrepreneur education appears to have a significant impact on performance in terms of the number ofjobs created and sales. • Entrepreneur training appears to impact positively on the firm's sales and profit. • Employee expenence III the current firm appears to have a significant influence on performance in terms of sales and levels of profit. • Employee education and training appear to have significant and positive impacts on sales and profit. Further, business conduct was considered in terms of recruitment practice, training of employees, keeping of business records, and access to bank financing. The findings show that: • SMMVs with educated and trained entrepreneurs are better in all the conduct attributes tested in the study, that is, recruiting an educated workforce, keeping records, access to bank financing, and owning of another business. • Ventures with trained and educated employees are likely to keep more business records, and access more finance from banks than their untrained and uneducated counterparts. • It has also been found that the capacity to generate jobs between different enterprises is not equal. Edible food processing is likely to generate more jobs than other business activities in the study. Lastly, by regressmg a Cobb-Douglas production function on the data from Tanzanian SMMVs, physical capital, human capital of entrepreneur, and of labour are found to be significant predictors of output performance. / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2005.

The Capital Asset Pricing model (CAPM) is the most widely used equity valuation model in both the United States of America (U.S.) and South Africa, thus its importance in corporate finance cannot be underestimated. The largest criticism of the CAPM lies in the difficulties with estimating its parameters and in particular the return on the market parameter. Roll (1977) believed that it is impossible to estimate the market portfolio let alone find a good proxy for it. The common trend amongst practitioners is to use a broad based stock index such as the S&P 500 or in South Africa‟s case the All Share Index (ALSI) as a proxy for the market portfolio. However these methods are questionable, as the market portfolio theoretically contains all risky assets held in proportion to their market value, and stock indices ignore large asset classes such as bonds. Furthermore, using a broad based stock index in the South African context ignores South African specific problems such as the supposed segregation of the market to the Resource and Financial and Industrial sectors. Therefore the purpose of this study was to determine whether simply using the broad based stock index, the ALSI, as a proxy for the market portfolio would suffice or whether the inclusion of debt instruments and the acknowledgement of the segregation on the JSE would enhance the proxy‟s performances. First a set of theoretical requirements that a proxy must satisfy to be considered a suitable proxy for the market portfolio were derived. Then a review of literature on the matter was undertaken, which showed that studies in both the U.S. and South Africa had had mixed results. Next, the various proxies were formed, and tested using the two-pass regression method. The two-pass regressions that were run with the model comprising solely of the ALSI as a proxy, produced a negative sloping SML. This result suggested an inverse relationship between risk and return, which is contradictory to the theory set out in chapters two and three. Thus robustness tests were performed on the model, but none solved the problem. Next the proposed multifactor models were tested to see if they would enhance the results of the first model. Although the results improved slightly, they too did not solve the problem. Thus, in conclusion it was found that incorporating a bond index into the proxy for the market portfolio did not significantly enhance the use of the CAPM in South Africa. / Thesis (M.Com.)-University of KwaZulu-Natal, Pietermaritzburg, 2011.

Embraced in this study, is the content and structural approach on how corporate mergers and acquisitions should be planned and executed to facilitate post-acquisition synergies and improvement in customer service levels. The project covers Saambou bank post-acquisition business failure after take-over by First Rand Group, in a horizontal integration process that did not diversify or restructure product or service offerings between the two banks. There being no positive impact on post-acquisition market share and competition sustainability by the two banks, it implied that, the post-acquisition strategy did not adequately address the business risk factors that ultimately impaired the expected synergies of a take-over bid. Lack of proper post-acquisition business plan resulted in corporate failures pertaining to ineffective competitive strategies, non optimization of market and service levels, compounded by poor corporate governance resulting in the bank's internal control procedures and processes failing. Furthermore, poor customer service levels and transgression of the Bank's Usury Act regulations, rendered the organization more uncompetitive. The over-reliance on few large corporate customer deposits added a huge element of financial risk that marginalized Saambou bank's going concern prospects. Hence, upon experiencing few large corporate deposit withdrawals, for instance by Investec, resulting in the bank undergoing liquidity problems that resulted in it being placed under curatorship. / Thesis (MBA)-University of KwaZulu-Natal, 2006.