Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1998. / Source: Masters Abstracts International, Volume: 45-06, page: 2931. Abstract appears at end of volume. Typescript. Includes bibliographical references (leaves 69-70).

Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2007. / Source: Dissertation Abstracts International, Volume: 68-06, Section: B, page: 4166. Adviser: Brent Roberts. Includes bibliographical references (leaves 97-116) Available on microfilm from Pro Quest Information and Learning.

Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2008. / Source: Dissertation Abstracts International, Volume: 69-11, Section: A, page: 4416. Adviser: Joseph J. Martocchio. Includes bibliographical references (leaves 81-90) Available on microfilm from Pro Quest Information and Learning.

Thesis (Ph.D.)--Indiana University, Dept. of Instructional Systems Technology, 2006. / Source: Dissertation Abstracts International, Volume: 67-04, Section: A, page: 1301. Adviser: Thomas M. Schwen. "Title from dissertation home page (viewed May 14, 2007)."

<p> This study was to examine to identify the determinants on mechanism of emotional marketing in the restaurant business. The previous studied mostly examined to find out the service failure from the service qualities by service employees and by the service facilities. Limited studies were conducted to identify the service failure based on the emotional relationships among customers' emotional intelligence, and interactions to recover service failure from emotional labors as well as from customers. </p><p> The purposes of this study were conducted three steps. First, this study examined to identify how different characteristics of customer' characteristics of emotional intelligence such as perceiving emotion, social management, understanding emotion, use of emotion, and managing emotion can interact with 1) customer' perception on emotional labor' acting-out (deep and superficial), 2) customer' efficacy (for self and for other), 3) customer' coping strategy (emotional coping focus and problem coping focus) under unexpected service failure circumstances. Secondly, these three major theoretical constructs were tested to identify the statistical associations with customer' participation and satisfaction. Lastly, the group differences were conducted to test the mean differences between gender in customer' emotional intelligence, ethnicity, nationality and interactions between ethnicity and nationality. </p><p> The total of 598 responses was used for the group differences and the final structural equation modeling. Independent samples t-test was used to identify the mean differences between gender, and the Multivariate Analysis of Variance (MANOVA) was conducted to test the vector differences between the two ethnicity groups and nationality origins from the western countries and the eastern countries. </p><p> The findings from the group differences explained 1) customer' emotional intelligence has statistical differences between male and female customers, 2) customer' EI had significant meanings in the vector differences among ethnicity, nationality, and interactions of ethnicity and nationality between the western countries and eastern countries. The comparative fit index of the final competing structural model was 0.918, RMSEA = 0.059, thus the overall SEM fit indices were over the cut-off of the powerful model fits. Thus, the this study identified the determinants on mechanism of emotional marketing using the theoretical constructs of EI, emotional labor's action, customer efficacy, coping strategy on customer satisfaction under unexpectedly encountered service failure and the interactions among emotional changes in the service recovery from emotional labors as well as customers. This study contributes to establish theory on how customer' different characters of the EI can associate with different emotional constructs in this studies for hospitality, tourism and service oriented industries.</p>

<p> There are currently 4 different generations in the workplace, and the newest generation, Generation Y, has caused leaders within organizations to rethink their management and workplace cultural approach to leading this emerging generation. This qualitative phenomenological dissertation examines the work environment preferences of Generation Y contract managers who work in the Los Angeles area in the defense and aerospace industry by interviewing 11 participants from both the public and private sectors. The research indicates that this new generation, Generation Y or Millennials, prefer to have autonomy over their workload and schedule, but prefer to have their direct manager active in a mentoring and coaching role, rather than acting as a task-master. In addition, the participants in this study preferred a healthy amount of pressure, but not too much of a workload that would cause them to fail. Lastly, this dissertation found that Millennials have a high preference for innovation and using innovative technology in the workplace to increase efficiency.</p>

<p> The combination of globalization, technological advancements, governmental regulations, changing customer tastes and trends combined with a host of other influences constantly force organizations to change, or respond to changes in the business environment. Businesses need their employees to be flexible and ready for change; however, the literature is rife with the assertion that more than 70% of organizational change initiatives fail. These failures cost organizations billions of dollars each year and have been blamed in part on employees' unreadiness for change, and their subsequent resistance to it. Businesses have a continued interest in understanding how to achieve higher rates of success with change initiatives; therefore, this research examined whether or not employees' personality traits predicted their readiness for organizational change. It also examined whether or not employees' level of education interacted with their personality traits to moderate the effects of personality traits on variances in readiness for change. Results indicated that personality traits predicted employees' readiness for change; however, increasing education did not interact with personality traits to modify the effects of personality on employee readiness for change.</p>

<p>The success rate of information technology projects is on a downward trend, with reported losses in the billions of dollars. Recent studies indicate a 50&ndash;56% project success rate based on quality, budget, and on-time criteria. Building upon the conceptual framework of the emotional intelligence and knowledge management theories, the purpose of this phenomenological study was to explore how project management practitioners apply self- and cultural-awareness competencies to affect project outcomes. Using a purposeful sampling method, 24 experienced U.S.-based project management practitioners participated in a web-based questionnaire. Following Giorgi&rsquo;s data reduction process resulted in numeric data coding. Thematic analysis revealed themes of (a) awareness and redirection of negative emotions, (b) cultural intelligence, and (c) balanced diverse teamwork. The findings from this research study support increasing awareness, training, and application of emotional and cultural intelligence competencies within the multidimensional knowledge-centric global business environment. Increased awareness and ability to use emotional and cultural competencies can lead to enhanced business outcomes. Improved people-based business practices may increase the economic stability for the organization, employees, and specifically the project management practitioner as a knowledge manager. Implications of social change from this study include increasing success of knowledge-based information technology solutions, expanding employment opportunities, and supporting socially-responsible integrated change. </p>

Thesis (Ph. D.)--University of Washington, 1997. / Vita. Includes bibliographical references (leaves [119]-124).

Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2009. / Source: Dissertation Abstracts International, Volume: 70-06, Section: A, page: . Adviser: John Lawler. Includes bibliographical references. Available on microfilm from Pro Quest Information and Learning.