Thesis (M.S. in Management of Technology)--Vanderbilt University, Dec. 2005. / Title from title screen. Includes bibliographical references.

Thesis (M.Soc.Sc.)--University of Hong Kong, 1990. / Also available in print.

Thesis (M. Phil.)--University of Hong Kong, 2006. / Title proper from title frame. Also available in printed format.

Thesis (Ph.D.)--Kent State University, 2008. / Title from PDF t.p. (viewed Oct. 22, 2009). Advisor: Marvin Troutt. Keywords: manufacturing; spatial analysis; cluster; input-output; forward linkage; backward linkage; key sector; geostatistics; kriging; Kaldor's laws; spatial autocorrelation. Includes bibliographical references.

The global and competitive market environments have led to new challenges for both organizations and individuals in them. There has been a major change in the last twelve years since South Africa obtained independence in 1994 leading to internationalization of the economy, the increased use of technology and rapid and technological change. These changes influenced management practices forcing organizations to invest in production machines and other methods in order to stay ahead of their competitors. The importance of equipment is increasing in the advancing and demanding technological era in the South African context. Consequently, proper maintenance is required to keep equipment in top operational form. The objective is to reduce equipment breakdowns, increase equipment reliability and improve productivity.This will result in increased equipment utilization and life, reduced work stoppages and machine slowdowns, closer adherence to production and delivery schedules as well as increased employee morale. The Total Productive Manufacturing (TPM) concept addresses these goals. The aim of TPM is to keep the plant and equipment at its highest productive level through the cooperation of all areas of the organization. TPM is a partnership between maintenance and production organization to improve product quality, reduce waste, reduce manufacturing cost and increase equipment availability With the increase in the use of technology, and integrated human resources strategy should be introduced to cope with the dynamic needs of technology. One of the most important elements in this equation is the employees of an organization who will operate those machines. Less attention has, over the years, been afforded to these operators since emphasis has been on equipment and productivity. It is important to combine the human resource strategy with equipment utilization to make the manufacturing system efficient and effective. It has been proven that the skills, knowledge and experiences of operators have economic value in the market place and also potential value to an organization because they enable it to be productive and adaptable. A real world case study in the South African environment was carried out at a renowned manufacturing company in order to asses whether the combination of TPM and a human resource strategy can produce improved results. A survey was carried out on two sister companies located next to one another. It was observed that TPM had progressed significantly more in the one company that had better human resource systems than in the other that did not apply an effective human resource system. The main conclusion reached was that when human resource practices are applied properly in and integrated fashion, they will promote machine efficiency and hence increase the productivity of the company. The research highlights the type of human resource practice that needs to be applied to enable operators to be efficient and productive as part of the machine system in a South African context. / Professor L. Pretorius Professor A. Strauss

This paper investigates the rationale of using standard costing in modern manufacturing organisations. Researchers argue that standard costing does not easily fit in with the modern idea of continuous improvement. The benefits and limitations of standard costing and other modern alternative approaches in Eastern Cape manufacturing organisations are examined. Furthermore the factors affecting the accuracy of standards are investigated. Lastly, it is concluded that standard costing is used in Eastern Cape manufacturing organisations and those organisations using standard costing have considered the benefits and limitations.

Leadership development is very important in business and often much lip service is given to “growing” leaders in business organisations. Leadership development takes place at the individual, group or organisational level and aims for greater effectiveness of an organisation’s human, social and systems capital. One of the biggest motor manufacturers in the Eastern Cape which employs more than 6 500 workers in the local plant and thousands of allied jobs at suppliers was selected to conduct this study on leadership development. The reason for choosing this company is that, over the years, the company established strong training and development programmes to help employees achieve their full potential and to grow the company. This study assesses the success of leadership development in the selected company as well as the factors that could lead to the improvement of its leadership development programme. The primary objective of the study is therefore to improve leadership development in the selected company by investigating the influence of selected factors on leadership development in that company. The sample was drawn from the employees of the company who were enrolled for leadership development at the company’s training institute as at October 2010. They were 55 engineers, 15 supervisors, 20 buyers and 12 managers. A census of these employees was conducted, in other words, 102 questionnaires were distributed to them. Only forty (40) respondents (response rate = 39.2%) however participated in the final study. The empirical results showed that three variables were key ingredients for achieving and increasing leadership development success: organisational culture, participative leadership and senior-management support. Implementing the recommendations that emanated from these results will go a long way in securing success in the company’s leadership development programme.

Recent authors identified a lack in leadership competencies to deal with organisation change within the South African organisation context as a burning issue (Tizard, 2001; Kriek, 2002; Fontyn, 2001; Msomi, 2001 and Rossow and Bews, 2002). This has resulted in a lack of employee initiative, adjustment, empowerment and a high turnover rate. With this research the author examined the influence of role utilisation, according to leaders’ competence, on the outcome of organisation change. The aim of this research was to contribute towards finding solutions for the perceived lack in leadership competence in managing change. The design used was quasi-experimental ex post facto: post-test/observation only. Three organisations in the manufacturing industry were selected because they were busy with the implementation of major organisation change initiatives. Two phases were identified for this research. Phase I investigated the utilisation of leaders in specific leadership change roles and Phase II investigated the influence of leaders’ change role competence on change outcome. Hypotheses were formulated for each phase. Phase I Leaders’ utilisation in change roles was investigated. This entailed the extent to which they were utilised in roles for which they received their highest average competence ratings. A literature study was done on leadership competencies. From the literature study, four leadership change roles (Initiator, Shaper, Monitor, and Assessor) were identified. A questionnaire measuring the level of competence for each role was designed. The respondent organisations’ management teams were asked to identify the leaders they utilised and for which roles they were utilised. These leaders were rated by means of a 360-degree assessment. The respective leaders were assessed by themselves, their managers, a peer and a subordinate. Competence was determined by means of the average ratings received on all four competence clusters . The results obtained from Phase I were expressed in terms of role congruence. Role congruence referred to situations where leaders were utilised in roles for which they received their highest average competence ratings. The hypotheses for Phase I were: H0: There is no statistical difference between the average competence scores leaders received on the different roles. H1: The average competence scores for the roles leaders were utilised in, are higher than for those they were not utilised in. Phase II Phase II investigated the influence of the congruence results on change outcome. A questionnaire measuring the “soft” dimensions of organisation change was developed. Random samples of all the literate employees in the respondent organisations were used to complete this questionnaire (Change Outcome Questionnaire). The hypotheses for Phase II were: H0: There is no statistical difference in terms of change outcome for roles where congruence was obtained and roles for which congruence was not obtained. H1: For roles where congruence was obtained, there will be higher levels of success (change outcome). Both questionnaires (Leadership Role Competence Questionnaire & Change Outcome Questionnaire) were validated in terms of content validity. A Cronbach alpha was determined for both questionnaires. Only the Leadership Role Competence Questionnaire was initially found to be reliable. To resolve the reliability dilemma on the Change Outcome Questionnaire, the constructs and their items were factor analysed to determine the underlying validity of constructs, resulting in construct validity for this questionnaire. A Cronbach alpha was again administered to this questionnaire (after the factor analysis) and it was found to be reliable. Phase I Results: Role Congruence The extent to which leaders were utilised in roles for which they achieved their highest average ratings (expressed in terms of role congruence) was determined through the application of a correspondence analysis. The results for Phase I were: • Two roles (Initiator and Assessor) achieved potential congruence. • The other two roles (Shaper and Monitor) did not achieve congruence. • A relationship between both the Shaper and Monitor roles was identified. The competencies for these two roles were linked to the items that measured Resistance to Change. • For Phase I the null hypothesis was rejected. There was a difference between the average competence scores leaders received on the different roles. Phase II Results: The Influence of Role Congruence on Change Outcome The change outcome results were determined through the Change Outcome Questionnaire. The results for Phase II were: • The factor analysis done on the Change Outcome Questionnaire (discussed on p. iii) resulted in the extraction of three factors. One factor represented only one item and was therefore excluded resulting in the analysis of only two factors (Change Buy-In and Support & Resistance to Change); • The results obtained from the Change Outcome Questionnaire indicated a successful outcome for the Change Buy-In and Support factor and an unsuccessful outcome for the Resistance to Change factor; • The similarity of the results for the three organisations obtained for Phase I (correspondence analysis on congruence between role utilisation and role competence) and for Phase II (ANOVA on Change Outcome results) allowed for the comparison of their results. No significant statistical differences existed. Statistical evidence was therefore not conclusive to either reject or accept the null hypothesis for Phase II (there is no difference between roles with high congruence and roles with low congruence on change outcome); and • Although the null hypothesis for Phase II could neither be accepted nor rejected, the indications are that role congruence appears to have had a positive influence on change outcome and that a lack of congruence appears to have had a negative influence on change outcome. From the results of this study it was concluded that the research goals had been satisfactorily addressed. / Dr. Louis Carstens

Purpose: Given the increasing emphasis on performance measurement and improvement, the purpose of this paper is to examine the current views of manufacturing executives on key aspects of performance measures. Specifically, this research focuses on current practices related to extent of use, predictive value and availability of information for 63 performance measures. Design/methodology/approach: This study was survey based. The research instrument used to collect the data was constructed based on the literature. Several statistical analysis procedures including regression analysis, cluster analysis and gap analysis are utilized to accomplish the objective of this study. Findings: The results are compared to findings obtained from a previous study, conducted five years ago, to assess any potential changes with regard to the issues studied. The comparison of the findings from both studies revealed some similarities and significant differences attributed to the changing environment. Research limitations/implications: The focus of this study was Portuguese manufacturing organizations. It is quite possible that the findings may or may not hold in a global context. Since this study was survey based, it had all the limitations of survey-based research. Practical implications: Despite some limitations, this study provides practicing managers with useful information regarding performance measures and measurement practices. It has significant and direct implications to organizational performance information systems. Originality/value: This paper represents an important step toward refining the theory and practice of performance measurement in manufacturing organizational operational context.

Purpose The objective of this study is to investigate the differences between high and low-performing manufacturing organizations in relation to critical organizational performance dimensions. Design/methodology/approach The types and frequency of performance measures used by the sampled manufacturing organizations are compared using factor and cluster analysis. Findings Based on the results of this study, it appears that high-performing manufacturing organizations, relative to their low-performing counterparts, tend to emphasise more the performance aspects related to employees, customers and market share. As such, these organizations appear to consider employees and costumers related performance aspects as critical elements of the overall organizational performance. Research limitations/implications The sample used in this study is specific in nature. It consisted of Portuguese manufacturing organizations. Thus, the results should be interpreted accordingly. Practical implications This study clearly shows that organizational investments aimed at improving the aspects of organizational performance related to customers, employees and market share are justified. Originality/value This study has both practical and theoretical value, as it empirically explores the practical implications of some important issues related to organizational performance.