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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Mediation framing and its affect on two-party negotiation outcomes

Hosni, Nadine 01 January 2000 (has links)
Conflict is an inevitable part qf any workplace environment. Mediation is a conflict resolution process whereby a skilled neutral assists conflicting parties in assessing the strengths and weaknesses of their positions, and helps them negotiate to reach a compromise. This study examines how one attribute of conflicting parties, their desire to set a precedent, interacts with mediation strategy to facilitate different negotiation outcomes. More specifically, parties may differ in the extent to which they simply wish to minimize the n·egative effects of a current conflict or wish to res,jlve underlying sources of conflict and set a precedent for the future. In addition, mediators can affect negotiation processes by focusing attention on either common interests or conflicting interests between the parties. A two-factor (2x2) ex:perimental design was used to investigate the effects of party intent (set precedent or no precedent) and mediator framing ( common-interest or power-focused) on solution quality, solution creativity, and participant satisfaction. A sample of 61 pairs of undergraduate business students ( 122 total participants) performed role-play scenarios representing each experimental condition, and produced negotiated agreements that were subsequently evaluated by two independent judges. The results of the experiment supported three conclusions. First, interest-based mediations produced higher quality and more creative solutions than power-based mediations. Next, parties not intending to set a precedent produced solutions with the same quality and creativity, and are equally satisfied, regardless of framing (interest-based or power-based). Finally, parties who were intending to set a precedent produced higher quality, more creative solutions and were more satisfi din interest-based mediations; and lower quality, less creative solutions and were less satisfied in power-based mediations.

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