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Middle managers shaping strategic outcomes within a private higher education institution : a case study / Baokamedi ba mahareng ba bopang diphetho tsa meralo kahare ho setsi sa poraefete sa thuto e phahameng : phuputsoSamson, Shereen Judith 06 1900 (has links)
This dissertation explores how middle managers use their micro-strategising practices
of agency and sense-making to shape strategic outcomes during and after strategic
change implementation within an enabling and/or constraining organisational social
structure. The researcher examined this phenomenon through the theoretical lenses
of strategy-as-practice perspective and sense-making. The qualitative case-study
research design with an interpretivist, social constructionist paradigm captured the
lived organisational social reality of the administrative middle managers over time at a
for-profit educational brand of a private higher education (PHE) provider. A thematic
data analysis approach integrated manual coding with electronic coding to analyse
data gathered through an emergent research design of text messages and e-mail
journals over a four-month period. Data-driven inductive coding was synthesised with
structural deductive coding in response to the research questions. The dissertation
concludes that administrative middle managers use micro-level strategising practices
of retrospective and prospective cognitive and emotional sense-making and the
practical coping of agency, or embodied sense-making, to navigate a complex and
contradictory organisational socio-cultural context that is both enabling and
constraining. A further contribution of the current study speaks to the embedded
practices between the two discrete levels of organisation and individual, which has
been interpreted through the contradictions following the equivocal signals that these
two main levels demonstrate. The porous inter-dependency between the two levels of
organisation and individual creates an inter-woven entity where the strands of
individual and organisational action are difficult to pull out and name distinctly, without
unravelling the tapestry that is the organisational entity. These contributions affirm the
intellectual puzzle which sought to understand and/or restore the balance of the
individual within an organisational socio-cultural context to attain organisational
security and equilibrium after organisational change. The findings of this current study
is not generalisable to the other seven educational brands of the PHE provider. / Boithuto bona bo shebana le tsela eo ka yona baokamedi ba mahareng ba sebedisang
ditlwaelo tsa ketso ya meralo e menyane (micro-strategising) ya diejensi le ketso ya
moelelo ho bopa diphetho tsa meralo nakong ya le kamora ho kenngwa tshebetsong
ha phetolo ya moralo kahare ho sebopeho se dumellang le/kapa se thibelang sa
setjhaba. Mofuputsi o hlahlobile mohopolo ona ka leihlo la thiori ya moralo-jwalokaketso
le ketso ya moelelo. Sebopeho sa dipatlisiso tsa phuputso ya boleng se nang le
saense ya setjhaba le paterone ya kgaho ya setjhaba se hapile mokgatlo wa setjhaba
wa sebele o phetsweng wa baokamedi ba mahareng ba tsamaiso nako e telele
letshwaong la thuto la phaello ho mofani wa thuto e hodimo ya poraefete (PHE).
Katamelo ya manollo ya pokello e amanang le thuto e ikgethang e kopantse tokiso ya
tokomane ka letsoho le ka elektoniki ho manolla pokello e bokelletsweng ka sebopeho
sa dipatlisiso se qalang sa melaetsa ya mongolo le di-emaili nakong ya dikgwedi tse
nne. Mongolo wa qaleho o tsamaiswang ke pokello o ile wa hlahiswa ka elektoniki le
mongolo o latelang dikarolo tse itseng tsa molao o akaretsang ho araba dipotso tsa
dipatlisiso. Thuto e phethela ka hore baokamedi ba bohareng ba tsamaiso ba
sebedisa ditlwaelo tsa mekgwa e boemong bo tlase ba ketsahalo ya moelelo
boiphihlelong ka ho kgutlela morao le ho nahanela pele ka kellelo le maikutlo le ho
sebetsa ho kgonehang ha mokgatlo, kapa ho fana ka moelelo boiphihlelong ho
kopantsweng ho batlisisang maemo a rarahaneng le a hananang a moetlo wa
mokgatlo a nolofatsang le a thibelang ka bobedi. Monehelo o eketsehileng wa thuto
ya morao-rao o bua ka ditlwaelo tse keneletseng dipakeng tsa maemo a mabedi a
fapaneng a mokgatlo le a motho ka mong a tolokuweng ka ho hanyetsana ho latela
matshwao a ka tolokehang ka ditsela tse fapaneng tseo maemo ana a mabedi a ka
sehloohong a di bontshang. Ho emelana hona ho kenellanang ho dipakeng tsa
maemo a mabedi a mokgatlo le motho ka bo mong ho theha mokgatlo wa kgokahano
oo ho ona dikgwele tsa motho ka bo mong le kgato ya mokgatlo di bang thata ho hulwa
le ho reha ka tsela e hlakileng kantle le ho senya lesela leo e leng mokgatlo. Menehelo
ena e netefatsa selotho se neng se batla ho utlwisisa le/kapa ho tsosolosa tekanyo ya
motho kahare ho maemo a setso sa setjhaba sa mokgatlo ho fumana tshireletso ya
mokgatlo le boikgutso kamora ho fetoha ha mokgatlo. Diphumano tsa thuto ena ya
morao-rao ha di akareletswe ho matshwao a mang a thuto a supileng a mofani wa
PHE / Lolu cwaningo lucubungula udaba lokuthi izimenenja ezisezikhundleni ezimaphakathi
zizisebenzisa kanjani izinkambiso zazo zokwenza amaqhinga namasu emazingeni
aphansi okusebenzisa ikhono lazo lokuzikhethela nokuthatha izinyathelo ngokuzimela
(agency) nokwenza kuzwakale futhi kuqondakale lokho ezikwenzayo nezikushoyo
(sense-making) ngenhloso yokubumba imiphumela enobuqhinga ngaphambi kokuba
kuqaliswe uguquko olunobuqhinga futhi nangenkathi sekuqaliswa uguquko olunjalo
olwenzeka ngaphakathi ohlakeni lwesakhiwo senhlalo esivumelayo kanye/noma
esivimbelayo. Umcwaningi wakuhlaziya futhi wakuhlolisisa lokhu esebenzisa indlela
yokubheka izinto ngokwethiyori yokusebenzisa iqhingasu njengenkambiso (strategyas-
practice perspective) kanye nokwenza kuzwakale futhi kuqondakale lokho
okwenziwayo nokushiwoyo. Idizayini yocwaningo lwesigameko olukhwalithethivu
olugxile ekutheni izimenenja zibheke izinto njengoba zinjalo ngokweso lezigameko
ezidlule kuzona izimenenja, ngokuqhubeka kwesikhathi, ekuxhumaneni
nasekusebenzeni kwazo nabanye abantu esikhungweni semfundo ephakeme esithile
esizimele esiqhuba umsebenzi wokuqeqesha ngenhloso yokungenisa imali nokwenza
inzuzo, phecelezi umhlinzeki we-private higher education (PHE). Ucwaningo
lwasebenzisa indlela yokuhlaziya idatha ngokucubungula nokuqopha amaphethini,
okuyindlela eyadidiyela ukuhlelwa nokuhlungwa kwedatha ngesandla
nangobuchwepheshe bekhompyutha ngenhloso yokuhlaziya idatha eqoqwe
kusetshenziswa i-emergent research design yemiqhafazo (text messages) kanye
namajenali ama-imeyili esikhathini esiyizinyanga ezine. Ukuze kuhlinzekwe
ngezimpendulo emibuzweni yocwaningo kwahlanganiswa indlela yokuhlela
nokuhlunga idatha esuselwa kuhlobo lwedatha eqoqiwe (inductive) kanye nendlela
yokuhlunga ngokusebenzisa uhlelo olwenziwe ngaphambi kokuqoqwa kwedatha
(deductive). Ucwaningo luphetha ngokukhipha umbono wokuthi izimenenja
ezisezikhundleni ezimaphakathi zisebenzisa izinkambiso zazo zokuqhamuka
namaqhinga namasu emazingeni aphansi okwenza izinto ziqondakale
ngokusebenzisa ingqondo nemizwa mayelana nezigameko ezenzeke esikhathini
esedlule, nalezo ezingahle zenzeke esikhathini esizayo kanye nokubonela kwikhono
lomunye umuntu, njengoba linjalo, lokuthatha izinyathelo nokwenza izinto
ngokuzimela noma ukwenza izinto ziqondakale, okuyingxenye yalokho, ngenhloso
yokuchusha nokuthubeleza esimweni senhlalo-masiko esiyinkimbinkimbi futhi
esiziphikisayo, esikwenza kokubili ukuvumela kanye nokuvimbela. Elinye futhi igalelo
lalolu cwaningo lwamanje liphathelene nezinkambiso ezifakwe zagxila emazingeni
amabili ahlukene ngokucacile phakathi kwenhlangano kanye nomuntu ngamunye,
ahunyushwe ngokuphikisana okulandela izimpawu eziyindida futhi ezingaqondakali
kahle eziboniswa yilawa mazinga amabili amakhulu. Ukuncikana nokuxhasana
okuntekenteke phakathi kwalawa mazinga, okuyinhlangano kanye nomuntu
ngamunye, kwakha uhlaka oluxhumene lapho kunzima ukutomula nokugagula
ngokucacile izingxenye ezakhe izenzo nezinyathelo zenhlangano ezingxenyeni
ezakhe izenzo zomuntu ngamunye, ngaphandle kokuqaqa nokuhlukanisa ingxenye
ngayinye eyakhe inhlangano ebumbene. Lawa magalelo ocwaningo aqininisekisa
futhi asekele indida-mqondo (intellectual puzzle) ebihlose ukuqonda kanye/noma
ukubuyisa ukuzimelela komuntu ngamunye esimweni senhlalo-masiko yenhlangano
ukuze kuzuzwe ukuvikeleka kwenhlangano nozinzo-kulingana (equilibrium) emva
koguquko olwenzekile enhlanganweni. Imiphumelangqangi etholakale kulolu
cwaningo lwamanje ayinakuthathwa njengemiphumela engaphinde isetshenziswe
futhi iqondaniswe nezimo ezitholakala kwezinye izikhungo eziyisikhombisa
zomhlinzeki we-PHE. / Business Management / M. Com. (Business Management)
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Strategy implementation practices and processes in defence evaluation and research institutes in South AfricaVan Rensburg, Hendrik Lodewicus Jansen 01 1900 (has links)
The purpose of this study was to explore the practices and processes executed by
middle managers as practitioners during the implementation of strategy. In order to do
that, this study investigated the problem of strategy implementation, analysed existing
literature, identified the gaps, and explored the roles of middle managers in terms of
strategy practices and processes, specifically in the South African Defence Evaluation
and Research Institutes (DERI) context. Resources, time and effort are applied to
formulating strategy but less of these to the execution of the strategy which includes the
emotions, motivations and actions that are intangible during the implementation of
strategy. The study therefore attempts to answer the following research question: What
practices and processes are employed in strategy implementation in DERIs in South
Africa?
The literature study was undertaken with the objective of mapping the research problem
and to highlight, through critical discussion, the latest work done on the subject of this
study. The gap in relation to research work was identified and the contribution is clear
that not much work has been done in this environment.
Research is a systematic process where information on a specific topic is gathered in
order to increase understanding of that phenomenon. A qualitative study was performed
and data was obtained from several institutes through interviews, documents and
questionnaires in order to build a rich database that could be analysed for the required
output. Engagement with the first level of management as well as the next level
management teams ensured that a representative population group was used during
this study. The data was organised, categorised, interpreted, identified, synthesised
and generalised. The quotations identified from the text were coded through inductive
coding and grouped into categories until a logical theme, category and concept was
formed.
The objective of this research was to investigate, identify and understand what the
strategy practices and processes are that make highly technical and scientific institutes execute strategies successfully. The study provided insight into and clarity on the
complexity of the strategy implementation process as executed by middle managers,
particularly in the South African context. The link was explored between formulation
and implementation as applied by middle managers as practitioners and the practices
and processes in use were identified.
It was demonstrated that the outcome of this research is applicable to the research
problem and also provides an understanding of the phenomenon, namely strategy
practices and processes in use at the Defence Evaluation and Research Institutes. It
can therefore be concluded that the research objective was achieved. / Business Management / D.B.L.
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The strategising of middle managers through sensemaking and sensegiving: a case study of a financial services provider in South AfricaXaba, Lungile Maureen 12 1900 (has links)
Abstracts in English, Zulu and Southern Sotho / Middle managers are tasked with supporting new initiatives and change, while at the same time experiencing challenges in making sense of the strategic initiative and giving sense to other members of the organisation. This dissonance experienced by middle managers tasked with change informed the topic of the research. The current study explores the strategising of middle managers through sensemaking and sensegiving during a strategic initiative in a single case study within a financial services provider in South Africa. The study seeks to examine the phenomenon through the theoretical lenses of the strategy-as-practice perspective, middle manager perspective and the theory of sensemaking and sensegiving. The study adopted a qualitative-exploratory design which involved collecting data through semi-structured in-depth individual faceto-face interviews. Data was analysed through coding, using thematic analysis and the categorisation and interpretation of common themes. Three main themes emerged from the study which were categorised as middle manager dissonance, middle manager sensemaking and sensegiving actions and middle manager practices in sensemaking and sensegiving. These themes offer insight into middle manager strategising, sensemaking and sensegiving during a new strategic initiative. The study concludes that when the organisation introduced a new strategic initiative middle managers’ knowledge was disturbed. These middle managers experienced various emotions as they were trying to make sense of the changes while giving sense to other members of the organisation. Findings confirmed delays in implementation due to lack of understanding of the change by middle managers. The study also concludes that although middle managers experienced challenges initially, they moved into a task of “selling” the new initiative through sensemaking and sensegiving. Middle managers got involved in various practices such as team discussions and information sharing sessions as they make sense and give sense to other team members. Through this interaction, middle managers aligned others and created common understanding while they influence them through sensegiving. Findings of the current study may offer valuable knowledge to organisations in the financial sector and practitioners tasked with
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new strategic initiatives. The study also responds to calls for more research using the strategy-as-practice perspective and the theory of sensemaking and sensegiving. / Abaphathi abasesigabeni esiphakathi banikezwe umsebenzi wokuxhasa imizamo emisha kanye nezinguquko, kanti ngesikhathi esisodwa bahlangabezana nezinselele ekwenzeni imizamo yamasu ukuthi izwakale kwamanye amalungu enhlangano. Le nkinga ihlangabezana nabaphathi abasesigabeni esiphakathi abanikezwe umsebenzi wezinguquko ezinomthelela kwisihloko socwaningo. Isifundo socwaningo siphenyisisa ukusetshenziswa kwamasu ngabaphathi abasesigabeni esimaphakathi ngokuveza umbono ozwakalayo kanye nokunikeza umbono ozwakalayo ngesikhathi kunohlelo lwemizamo yamasu kwisibonelo esisodwa ngaphakathi kwezinhlangano ezihlinzekana ngezimali eNingizimu Afrika. Ucwaningo lunqume ukubukisisa lolu daba ngamehlo omqondo wengqubo yamasu, ngomqondo wabaphathi besigaba esimaphakathi kanye nethiyori yokwenza umqondo uzwakale kanye neyokunikeza umqondo. Uhlelo lwedizayini ehlolisisayo (qualitative-exploratory design) lwamuke lwa, kanti lona lwaluxuba ukuqoqwa kwedatha ngokusebenzisa indlela embaxambili ejulile yenhlolovo yokuxoxisana kwabantu ubuso nobuso. Idatha yahlaziywa ngokuphawula, ngokusebenzisa izindlela zokuchaza indikimba kanye nokwehlukanisa izindikimba kanye nokuchaza izindikimba ezejwayelekile. Kuye kwavela izindikimba ezisemqoka ezintathu ngaphakathi kocwaningo, okuyizindikimba ezehlukaniswe njengokungavumelani kwesigaba sabaphathi esimaphakathi, izenzo zabaphathi abasesigabeni esimaphakathi ezinomqondo ozwakalayo kanye nezinikeza umqondo. Lezi zindikimba zinikeza ulwazi olungaphakathi mayelana nohlelo lokuphatha lwesigaba esimaphakathi ekuhleleni amasu, umqondo ozwakalayo kanye nokunikeza umqondo ngesikhathi sokuhlela amasu amasha. Isifundo socwaningo siye saphetha ngokuthi uma inhlangano yethula isu elisha, ulwazi lwabaphathi besigaba esimaphakathi luyaphazamiseka. Laba baphathi besigaba esimaphakathi bahlangabezana nemizwa eyahlukahlukene ngesikhathi bezama ukwenza izinguquko ukuba zibe nomqondo ozwakalayo kanti ngakolunye uhlangothi lezi zinguquko zinikeze amanye amalungu enhlangano umbono ozwakalayo. Ulwazi olutholakele luyaqinisekisa ukuthi kuye kwabakhona ukubambezeleka ekusetshenzisweni kohlelo ngenxa yokuthi abaphathi besigaba esimaphakathi abazwisisanga izinguquko. Ucwaningo futhi luye lwaphetha ngokuthiyize abaphathi besigaba esiphakathi behlangabezene nezingqinamba ekuqaleni, kodwa bangene emsebenzini “wokuthengisa” imizamo emisha ngokukwenza izinguquko zizwakale futhi zilethe umqondo ozwakalayo. Abaphathi abasesigabeni esiphakathi baye babandakanyeka ezenzweni ezahlukahlukene ezinjengezingxoxo zeqembu kanye nezithangameni zokwabelana ngolwazi njengoba benza umqondo ozwakalayo futhi bebenikeza umqondo ozwakalayo kwamanye amalungu eqembu. Ngalokhu kuhlangana, abaphathi abasesigabeni esiphakathi bahlanganisa abanye futhi bakhe ulwazi olufanayo njengoba bebaguqula ngohlelo lokunikezwa kolwazi. Ulwazi olutholakele locwaningo lwamanje lunganikeza ulwazi olubalulekile kwinhlangano emkhakheni wezezimali kanti nabasebenzi ngezimali banikezwe umsebenzi wokucabanga eminye imizamo yamasu amasha. Ucwaningo nalo luphendula ngokucela ukuthi kwenziwe ucwaningo oluningi ngokusebenzisa umqondo wamasu njengezingqubo kanye nethiyoriyokwenza umqondo ozwakalayo nokunikeza umqondo ozwakalayo. / Batsamaisi ba bohareng ba filwe mosebetsi wa ho tshehetsa merero e metjha le phetoho, empa ba ntse ba kopana le diphephetso tsa ho utlwisisa mekgwa e sebediswang ho fihlela dipheo le ho etsa hore ditho tse ding di utlwisise se etsahalang kgwebong. Ho se dumellane hona ha mehopolo ya batsamaisi ba bohareng ba filweng mosebetsi wa phetoho ke hona ho entseng hore phuputso e etswe ka sehlooho sena. Phuputso e batlisisitse ka mawa ao batsamaisi ba bohareng ba tlang ka oona ka ho tlameha hore bona ba bontshe kutlwisiso ya se etsahalang le ho etsa hore baokamedi ba bona le ditho tse ding di utlwisise, nakong eo ho tluwang ka mekgwa e ka sebediswang ho fihlela dipheo, phuputsong e le nngwe e ithutang ka tsela eo bankakarolo ba palo e nyane ba etsang dintho ka yona phanong ya ditshebeletso tsa ditjhelete Aforika Borwa. Phuputso e hlahloba ketsahalo ena ka kgopolo ya tshebediso ya lewa, ho ya ka mohopolo wa motsamaisi ya bohareng le mohopolokakaretso wa ho utlwisisa le ho etsa hore baokamedi le ditho tse ding di utlwisise se etsahalang kgwebong. Mokgwa wa ho fuputsa e bile wa ho botsa dipotso ka botebo ho fumana dintlha ka botlalo ka ho bokella datha ka ho tshwara diinthaviu tsa molomo le molomo. Datha ena e ile ya sekasekwa ka hloko, e fetoletswe khoutung e sebedisetswang ho e hlopha ho ya ka mookotaba o utlwisisehang. Phuputso e bile le mookaba e meraro e ka sehloohong, e hlophisitsweng ho ya diphapano tsa menahano ya batsamaisi ba bohareng, diketso tsa batsamaisi ba bohareng tse bontshang kutlwisiso ya boemo boo ba leng ho bona le dintho tse etsahalang hore ba kgone ho nka diqeto tse loketseng le diketso bontshang bokgoni ba ho etsa hore baokamedi le ditho tse ding di utlwisise. Mookataba ena e fana ka kutlwisiso mererong e etswang ka hloko, kutlwisisong ya se etsahalang le ho etsa hore ba bang ba utlwisise diqeto tse nkwang nakong eo ho tluwang ka mokgwa o motjha wa ho fihlela dipheo. Phethelo ya phuputso ena e bile hore ha kgwebo e qala ho sebedisa mokgwa o motjha wa ho fihlela dipheo tsa yona, batsamaisi ba bohareng ba a kgathatseha. Batsamaisi bana ba bohareng ba eba le maikutlo a fapaneng ha ba leka ho utlwisisa diphetoho tsena ba ntse ba lokela ho etsa hore basebetsi ba bang ba utlwisisa se etsahalang kgwebong. Ho fihletswe hore moralo ona wa phetoho o dieha ho sebetsa ka ha batsamaisi ba bohareng ba sa o utlwisise. Hape phuputso e phethetse ka hore le ha batsamaisi ba bohareng ba e ba le diphephetso tse itseng ha ba qala, ba qetella ba etsa hore moralo o motjha “o amohelehe” ka hore bona ba bontshe kutlwisiso ya oona mme ba tsebe ho nka diqeto tse tla etsa hore baokamedi le basebetsi ba bang le bona ba utlwisise. Basebetsi ba bohareng ba nka karolo dinthong tse fapaneng tse jwalo ka dipuisano tsa dihlopha tsa tshebetso le dikopanong tseo ho hlahlellanwang ho tsona ha ba ntse ba bontsha kutlwisiso le ho etsa hore basebetsi ba bang ba a utlwisisa. Ka dipuisano tsena, basebetsi ba bohareng ba etsa hore ditho tse ding di be le kutlwisiso eo bohle ba nang le yona ha ba ntse ba etsa hore le bona ba utlwisise. Diphihlelo tsa phuputso ya jwale di ka fa dikgwebo tse leng lekaleng la ditjhelete lesedi la bohlokwa mmoho le basebetsi ba lokelang ho etsa mesebetsi e hlokang tshebediso ya mekgwa e metjha ya ho tlisa phetoho tshebetsong. Hape, phuputso e fana ka karabo tlhokehong ya dipatlisiso tse ding tsa mohopolo wa ho sebedisa lewa le mohopolokakaretso wa ho bontsha kutlwisiso ya se etsahalang le ho etsa hore ditho tse ding di utlwisise. / M. Com. (Business Management)
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