published_or_final_version / Public Administration / Master / Master of Public Administration

published_or_final_version / Public Administration / Master / Master of Public Administration

The Minimum Wage Ordinance was introduced since 1 May 2011. It was widely discussed among the society on how it affects the economy and the market nature of Hong Kong. Employer has carried out different measures on either changing the term of employment contract or raise up the requirement for the employee as to compensate the addition salary cost they have paid under this regulation. Being a participant in building management service, we observe that owners/ residents rise up their expectation on the performance of building attendant. They believe the increase of salary under MWO would motivate the building attendant on their work and it would also attract more candidates with higher qualification and personal ability to join the service sector. However, there is a variation between the expectation and the reality. This research is attempted to identify whether the implementation of MWO would improve the performance of building attendant and what are the factors of giving such impact by studying the change of labour market of building management and the result of customer satisfaction survey conduct in this research. From these findings, we would try to verify if there is any direct relationship between MWO and building staff performance and recommend some appropriate strategy to owners/resident on how to improve the performance of building attendant. / published_or_final_version / Housing Management / Master / Master of Housing Management

Statutory Minimum Wages was effective in Hong Kong on 1 May 2011. It is not a newly invented concept and actually many European and Asian countries have adopted the minimum wages policy for long. Since the implementation of the minimum wages, it has been a controversial topic in our Hong Kong society. Being the one works in the property management field, this dissertation aims to examine the implementation of the Statutory Minimum Wages among the property management companies in Hong Kong and to critically review and evaluate the costs and benefits of this policy on the property management companies. Many scholars and economists have taken efforts to study the impacts of implementing the Statutory Minimum Wages. By reviewing those studies it helps to understand the possible costs and benefits that the minimum wages policy could bring. However, most of the studies are focused on the impacts of the minimum wages policy to the personal or society, very rare that they would have studied on the impacts of the minimum wages on a specific industry. There are also no scholars and economists did a research on the impacts of the Statutory Minimum Wages on the property management industry. To understand the impacts of the Statutory Minimum Wages on property management companies in Hong Kong, both primary and secondary data research has been conducted in order to find out the answer. For the secondary data research, data are collected via various channels including government’s report, Census and Statistics Department, journals, books and newspapers etc. For the primary data research, both qualitative and quantitative method has been used. The quantitative questionnaire interview aims to interview the people working in the property management companies and see how the implementation of the minimum wages could have impact on them. There is also a qualitative face to face interview to the property managers so as to understand the impacts of the minimum wages policy to the property management companies. By gathering the information and analysis the data, this paper suggests that at the current stage the implementation of the Statutory Minimum Wages could bring more benefits than costs to the property management companies in Hong Kong. The overall living standard and living quality of the people working in the property management companies has been improved. Although the minimum wages would increase the company operation cost, it is suggested that the benefits generated could cover the cost increment in long run and it is worthy to continue the enactment of the minimum wages policy. Nevertheless, there is the recommendation that the future review of the minimum wages level should not be too aggressive. Prior any adjustment taken there should have a detail study on the market situation and the company affordability. Great changes at a time would be out of the affordability of the property management companies, which in turn would lead to the negative effect of close down of companies and trigger the layoff of employees. The policy should be review and adjust bit by bit so as to favor for the long term development of the property management companies in Hong Kong. / published_or_final_version / Housing Management / Master / Master of Housing Management

In Hong Kong, statutory minimum wage has been implemented for three years. Under the implementation of statutory minimum wage, the property management companies have to pay at least $30 to their staff per hour, it increases the staff cost of property management companies and reduces the profit of the companies. On theother hand, the property owners have to pay higher management fee due to the increase of staff cost, they expected that they should receive better quality of services. If the service standard of the property management companies could not match with owners' expectation, it would affect the customer satisfaction towards the service of the property management companies. As a result, it would increase the conflicts between the property owners and the property management companies and it might affect the relationship between each other. Indeed, the property management companies are facing high pressure on it now. Therefore, it is meaningful to study the impacts of minimum wage on the service quality of property management companies in Hong Kong. In this study, we try to investigate whether the implementation of minimum wage can improve the service quality of the properties management companies in Hong Kong and increase the satisfaction level of the employees and the customers. The scope of study will be focused on two different types of property management companies. One is a large-sized property management company (Company A) which is the subsidiary of large developer in Hong Kong. The other is a small to medium sized property management company (Company B) which is a non-subsidiary company. By doing this research, it could compare the service quality of different types of property management companies after the implementation of minimum wage. Two sets of questionnaires were sent out in order to collect the viewpoints from the staff of the property management companies and the owners/residents' of middle class residential properties. There were altogether 250 questionnaires were done, the results showed that both Company A and Company B were in the same direction. The results expressed that either internal customer (staff of the property management companies) or the external customer (owners/residents) of both companies did not think that the service quality of management office have significant improvement after the minimum wage. Based on the results of the research, we suggest some ways to improve the service quality of the service team and also give some recommendation to government in implementing the minimum wage policy so that it could benefit for people working in the property management field in Hong Kong. / published_or_final_version / Housing Management / Master / Master of Housing Management

In May 2011, it is a milestone for implementation of Statutory Minimum Ordinance in Hong Kong. In this dissertation, it can see that the changes in the field of property management after implementation of Statutory Minimum Wage Ordinance. The aim of implementation of Statutory Minimum Wage Ordinance to safeguard the interests of the vulnerable and grassroots workers. However, it found that it is very difficult to recruit frontline security staff than before. Hence, questionnaire and interview were conducted for analysis the existing working and living condition of frontline security staff and managerial grade staff. It can get more details what are the problems after implementation of Statutory Minimum Wage Ordinance. Moreover, some recommendations and suggestions are given for review of Statutory Minimum Wage Ordinance. In this project, it was found that frontline security staff get their job easier than before and the majority of their hourly wage rate at between $30.1 and $33. The frontline security staff also consider to get their job not only hourly wage but also the other fringe benefits what the property management company can provide. On the other hand, the managerial grade staff felt that their workload were increased and they also disagree the benefits could outweigh disadvantages after implementation of Statutory Minimum Wage Ordinance. Furthermore, management fee were increased inevitably which affected by the implementation of Statutory Minimum Wage Ordinance. It was known that the Statutory Minimum Wage rate was applied to all industries which set up in one rate. It is time for review the policy that set up a different minimum wage rate for different kind of industries. Recently, a referendum was conducted in Switzerland by resolution of implementing the Statutory Minimum Wage Ordinance on 18 May 2014, and it was rejected by majority. They concern that implementing the Statutory Minimum Wage Ordinance not only to weaken the productivity and competitiveness for each industry but also implementation of Statutory Minimum Wage Ordinance cannot be improved the quality of living condition. To improve the quality of living condition for grassroots workers, working hard is the best solution. We may put this case of Switzerland in to Hong Kong for reference and we may also make our own choice by a referendum for resolution of implementation of Statutory Minimum Wage Ordinance. / published_or_final_version / Housing Management / Master / Master of Housing Management