El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / In this paper, we propose a mobile solution to optimize the medical referral process for pediatric patients with presumptive cancer diagnosis. This proposal allows the automation of the process through the identification of the main gaps that are covered by the following functionalities: (1) Registration and interaction of the actors in the process, (2) Support for timely diagnosis with first-hand information, (3) Creation of request tickets and personalized medical appointments, and (4) Creation of reports on the response time and compliance with the process. The proposal is described in three sections: (1) The automation of the medical referral process, (2) The functionalities of the mobile solution, and (3) the designed technology architecture. The validation of the proposal was carried out in a social health insurance in Lima-Peru, with data and information of the process obtained by the institution. The measurement was made through the mobile solution which allowed obtaining the response times of the process with the main actors such as the pediatric doctor, an oncology specialist and a pediatric patient's guardian. The results showed that the time of the referral process is optimized between an interval of [95%-97.5%], which mainly generates a social benefit to the community by assuring a timely treatment of the pediatric cancer patient, based on diagnosis and early care.

This thesis presents four case studies from the Finnish museum sector that are using mobile technologies in diverse ways to enhance the museum experience. At the National Museum of Finland, the mobile solution functions as an aid for providing translations in different languages and thus improving the aesthetic appearance of the exhibition. At Tampere Art Museum, the outdoors mobile tour extends the museum visit outside the physical walls of the building. At Helsinki City Museum the mobile phone is perceived as a communication tool. At Luostarinmäki Handicrafts Museum the Augmented Reality game combines digital narrative with real-world events, creating a solution that is both entertaining and informative.   These solutions are analysed in terms of the Contextual Model, developed by Falk and Dierking. The model divides the museum visit into three overlapping and interacting spheres – personal, social and physical. This thesis looks at how mobile solutions may enhance or hinder the museum experience in regards to each of these three spheres. Additionally, the model is compared with the results of a visitor research conducted at the National Museum of Finland in October 2013. The aim of the thesis is to identify the most successful features of these solutions and to explore how the field could be developed in the future.