Thesis (M. Com.)--University of Canterbury, 2009. / Typescript (photocopy). Includes bibliographical references (leaves 121-131). Also available via the World Wide Web.

Submitted by Irene Nascimento (irene.kessia@ufpe.br) on 2016-09-27T17:36:50Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) dissertação Emmanuel.pdf: 1906794 bytes, checksum: 19917f5dc08391f97e9a4a5579e190d3 (MD5) / Made available in DSpace on 2016-09-27T17:36:50Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) dissertação Emmanuel.pdf: 1906794 bytes, checksum: 19917f5dc08391f97e9a4a5579e190d3 (MD5) Previous issue date: 2016-02-04 / O Planejamento Estratégico é uma peça fundamental em todas as organizações atualmente. Ele é o responsável por elaborar a estratégia de uma empresa. Estratégia esta, por sua vez, que é de suma importância na definição do futuro de uma organização. No intuito de alcançar os objetivos desejados é preciso que as ações do presente estejam, de alguma forma, alinhadas com o que foi planejado para os anos futuros. Não podemos analisar, definir e implementar estas ações sem a devida Gestão dos Processos que as compõem. Além disto, é preciso também realizar análises que irão demonstrar a situação atual da empresa e encontrar as lacunas que existem para que os seus objetivos futuros sejam atendidos. Neste contexto, foi proposta uma abordagem de desenvolvimento organizacional a qual foi aplicada como estudo de caso na empresa NECTAR. O resultado foi a concepção de seu planejamento estratégico juntamente com soluções para que as lacunas existentes entre o que a empresa é hoje e o que deseja ser no futuro sejam extintas. / Strategic Planning is a critical piece in all organizations today. It is responsible for developing the strategy of a company. This strategy, in turn, is of paramount importance in shaping the future of the organization. In order to achieve the desired goals it is necessary that the present actions are, in some way, fitted with what was planned for the coming years. We can not analyze, define and implement these actions without the proper management of processes that compose them. Moreover, it is also necessary to perform the analyzes that will demonstrate the company’s current situation and find the gaps that exist so that their future desires are met. In this context, it proposed an organizational development approach which was applied as a case study in NECTAR company. The result was the conception of strategic planning along with solutions to the gaps between what the company is today and what you want to be in the future become extinct

This master thesis deals with business process modelling of records management service and its electronic form in the area of health insurance companies. The beginning of the thesis introduces the reader to the concepts of process modelling and records management including legal requirements and specifics from the perspective of health insurance company. The next section describes the MMABP methodology, which is used for process analysis of records management processes in accordance with statutory requirements. The result is then confronted with a practical case of doing records management in an electronic form from the perspective of a health insurance company.

The work focuses on the application of process management in government through the mapping of process of providing subsidies for social services and optimization of this process. For this purpose the first part explains the terms of process management, process and process modeling that are for better follow-up with real practices put into the context of quality management, which is officially adopted by the public administration. This is the subject of the second part, which connects terms defined at the beginning with the real experience, thereby facilitating the adoption of theoretical approaches as realistically feasible and "nonlaboratory". The last part deals with analysis of the attained data and the actual modeling of process and proposals for its optimization.

No description available.

Mobilidade Urbana é uma das questões mais importantes da atualidade, pois afeta uma parcela significativa da população, impacta fortemente a poluição ambiental, é um problema mundial e tende a piorar com o aumento da densidade populacional e das cidades. A provisão de grandes obras de infraestrutura é cada vez mais difícil e onerosa, sendo necessário o uso da tecnologia e da integração de sistemas para o melhor aproveitamento da estrutura existente. O objetivo desta tese é propor um modelo de gestão para automação de centros integrados aderentes às realidades de custo, disponibilidade tecnológica, cultura organizacional e estratégias políticas de cidades com características semelhantes aos grandes e médios municípios do Brasil. Tal modelo permite, dentre outras contribuições, promover melhorias nas tomadas de decisão por gestores da área de mobilidade urbana por meio da incorporação e da liberação de dados e informações dentro de uma modelagem de gestão que visa facilitar as parcerias e a comunicação entre diferentes setores. As maiores cidades brasileiras estão buscando se atualizar para resolver seus problemas de mobilidade e passam por um período de transformação. A proposta do Centro Integrado de Mobilidade Urbana possibilita automatizar processos, implementar novas funcionalidades, fornecer informações para usuários, compartilhar recursos e diminuir custos. A utilização de ferramentas do arcabouço da Modelagem por Processos de Negócios (BPM) é a escolha lógica para um sistema que lida com tantas interrupções. Ao se projetar modelos de trabalho com o intuito de incorporar novas tecnologias e/ou torná-los mais eficientes, é preciso modelá-los de alguma maneira. O sistema de BPM adapta-se bem à necessidade de padronização e reprodutibilidade de processos, propiciando ainda a agregação de múltiplas saídas por processo. A visibilidade e o alcance desta metodologia aumenta a sobrevida de modelagens realizadas nesta base. O desenvolvimento de aplicativos de mobilidade deve acontecer de forma acelerada nos próximos anos. Como demonstrado, a necessidade de automação, integração e consolidação de informações corroboram com a de criação de um Centro Integrado. A utilização dos sistemas propostos é uma maneira de formalizar e aumentar a busca por parcerias e facilitar colaborações tanto no sentido de captar quanto de informar, dando suporte às pesquisas internas de órgãos públicos e privados. / Urban Mobility is one of the most important issues of our times, because it affects a significant portion of the population, strongly impacts the environmental pollution, it is a global problem and tends to get worse with increasing of population density and cities. The delivery of major infrastructure is becoming increasingly difficult and costly, requiring the use of technology and systems integration for better utilization of the existing structure. The objective of this thesis is to propose a management model for automation of integrated centers connected to cost realities, technological availability, organizational culture and political strategies of cities similar to large and mediumsized municipalities in Brazil. This model allows, among other contributions, to promote improvements in the decision making process by managers of urban mobility area through the incorporation and release of data and information within a management model to facilitate partnerships and communication among different sectors. The largest Brazilian cities are seeking to update themselves to solve their mobility problems and undergo a period of transformation. The Integrated Urban Mobility Center proposed allow to automate processes, implement new functionalities, provide information to users, share resources and reduce costs. Using tools from the Business Process Modeling (BPM) framework is the logical choice for a system that handles so many disruptions. When designing work model to incorporate new technologies and / or to make them more efficient, it is necessary to modeled it in some way. The BPM system adapts well to the needs of standardization and processes reproducibility, further enabling aggregation of multiple outputs by process. The visibility and extent of this methodology increases the life time of modeling performed on this basis. The development of mobility apps will happen rapidly in the coming years. As demonstrated, the need for automation, integration and consolidation of information corroborates with the creation of an Integrated Center. The use of the proposed systems is a way to formalize and increase the search for partnerships and facilitate collaboration both to capture as to inform, supporting the internal researches of private and public agencies.

Business intelligence is an effort to better understanding of company processes and business consequences in which company occur. The main goal of this thesis is to characterize the principles and possibilities of implementation and application Business intelligence in small or medium enterprise. This goal should be achieved by description of general needs which small or medium enterprise, looking forward to use business intelligence, has. This includes evaluation and universal description of information technologies in small and medium enterprises, as well as what data are used for managerial decisions and how are they made. In order to implement BI into the small or medium enterprise, it is necessary to imply how the Business intelligence work and on what principles. The application part of this thesis describes real procedures in preparation of BI implementation, impact on company and evaluation of the meaningfulness of this solution.

Mobilidade Urbana é uma das questões mais importantes da atualidade, pois afeta uma parcela significativa da população, impacta fortemente a poluição ambiental, é um problema mundial e tende a piorar com o aumento da densidade populacional e das cidades. A provisão de grandes obras de infraestrutura é cada vez mais difícil e onerosa, sendo necessário o uso da tecnologia e da integração de sistemas para o melhor aproveitamento da estrutura existente. O objetivo desta tese é propor um modelo de gestão para automação de centros integrados aderentes às realidades de custo, disponibilidade tecnológica, cultura organizacional e estratégias políticas de cidades com características semelhantes aos grandes e médios municípios do Brasil. Tal modelo permite, dentre outras contribuições, promover melhorias nas tomadas de decisão por gestores da área de mobilidade urbana por meio da incorporação e da liberação de dados e informações dentro de uma modelagem de gestão que visa facilitar as parcerias e a comunicação entre diferentes setores. As maiores cidades brasileiras estão buscando se atualizar para resolver seus problemas de mobilidade e passam por um período de transformação. A proposta do Centro Integrado de Mobilidade Urbana possibilita automatizar processos, implementar novas funcionalidades, fornecer informações para usuários, compartilhar recursos e diminuir custos. A utilização de ferramentas do arcabouço da Modelagem por Processos de Negócios (BPM) é a escolha lógica para um sistema que lida com tantas interrupções. Ao se projetar modelos de trabalho com o intuito de incorporar novas tecnologias e/ou torná-los mais eficientes, é preciso modelá-los de alguma maneira. O sistema de BPM adapta-se bem à necessidade de padronização e reprodutibilidade de processos, propiciando ainda a agregação de múltiplas saídas por processo. A visibilidade e o alcance desta metodologia aumenta a sobrevida de modelagens realizadas nesta base. O desenvolvimento de aplicativos de mobilidade deve acontecer de forma acelerada nos próximos anos. Como demonstrado, a necessidade de automação, integração e consolidação de informações corroboram com a de criação de um Centro Integrado. A utilização dos sistemas propostos é uma maneira de formalizar e aumentar a busca por parcerias e facilitar colaborações tanto no sentido de captar quanto de informar, dando suporte às pesquisas internas de órgãos públicos e privados. / Urban Mobility is one of the most important issues of our times, because it affects a significant portion of the population, strongly impacts the environmental pollution, it is a global problem and tends to get worse with increasing of population density and cities. The delivery of major infrastructure is becoming increasingly difficult and costly, requiring the use of technology and systems integration for better utilization of the existing structure. The objective of this thesis is to propose a management model for automation of integrated centers connected to cost realities, technological availability, organizational culture and political strategies of cities similar to large and mediumsized municipalities in Brazil. This model allows, among other contributions, to promote improvements in the decision making process by managers of urban mobility area through the incorporation and release of data and information within a management model to facilitate partnerships and communication among different sectors. The largest Brazilian cities are seeking to update themselves to solve their mobility problems and undergo a period of transformation. The Integrated Urban Mobility Center proposed allow to automate processes, implement new functionalities, provide information to users, share resources and reduce costs. Using tools from the Business Process Modeling (BPM) framework is the logical choice for a system that handles so many disruptions. When designing work model to incorporate new technologies and / or to make them more efficient, it is necessary to modeled it in some way. The BPM system adapts well to the needs of standardization and processes reproducibility, further enabling aggregation of multiple outputs by process. The visibility and extent of this methodology increases the life time of modeling performed on this basis. The development of mobility apps will happen rapidly in the coming years. As demonstrated, the need for automation, integration and consolidation of information corroborates with the creation of an Integrated Center. The use of the proposed systems is a way to formalize and increase the search for partnerships and facilitate collaboration both to capture as to inform, supporting the internal researches of private and public agencies.

Technical advances in network communication systems (e.g. radio access networks) combined with evolving concepts based on virtualization (e.g. clouds), require new management algorithms in order to handle the increasing complexity in the network behavior and variability in the network environment. Current network management operations are primarily centralized and deterministic, and are carried out via automated scripts and manual interventions, which work for mid-sized and fairly static networks. The next generation of communication networks and systems will be of significantly larger size and complexity, and will require scalable and autonomous management algorithms in order to meet operational requirements on reliability, failure resilience, and resource-efficiency. A promising approach to address these challenges includes the development of probabilistic management algorithms, following three main design goals. The first goal relates to all aspects of scalability, ranging from efficient usage of network resources to computational efficiency. The second goal relates to adaptability in maintaining the models up-to-date for the purpose of accurately reflecting the network state. The third goal relates to reliability in the algorithm performance in the sense of improved performance predictability and simplified algorithm control. This thesis is about probabilistic approaches to fault management that follow the concepts of probabilistic network management (PNM). An overview of existing network management algorithms and methods in relation to PNM is provided. The concepts of PNM and the implications of employing PNM-algorithms are presented and discussed. Moreover, some of the practical differences of using a probabilistic fault detection algorithm compared to a deterministic method are investigated. Further, six probabilistic fault management algorithms that implement different aspects of PNM are presented. The algorithms are highly decentralized, adaptive and autonomous, and cover several problem areas, such as probabilistic fault detection and controllable detection performance; distributed and decentralized change detection in modeled link metrics; root-cause analysis in virtual overlays; event-correlation and pattern mining in data logs; and, probabilistic failure diagnosis. The probabilistic models (for a large part based on Bayesian parameter estimation) are memory-efficient and can be used and re-used for multiple purposes, such as performance monitoring, detection, and self-adjustment of the algorithm behavior. / <p>QC 20140509</p>

The ain of this thesis is to define and describe specific challenges occuring on the crossroard between project management and knowledge management with the focus on agile software development and agile modeling. Based on the found and verified problem it tries to find a existing solution. After that, it analyses, specifies and designs an own solution. Focusing on covering of three different perspectives makes this thesis unique. After process of design, there are technologies defined. For all used technologies there is described detailed implementation of the application. The third-party technologies are connected in this application.This connection creates the extra added value for the application and user in processes of agile software development and agile modeling.