by Poon Lai-king, Yip Wai-man Christina. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 78-79). / PREFACE AND ACKNOWLEDGMENTS --- p.iii / ABSTRACT --- p.v / TABLE OF CONTENTS --- p.vi / Chapter / Chapter I. --- INTRODUCTION AND METHODOLOGY --- p.1 / Introduction --- p.1 / Organization of the Paper --- p.2 / The Approach --- p.3 / Chapter II. --- COMPANY PROFILE --- p.5 / Introduction --- p.5 / History --- p.5 / Operating and Financial Results --- p.6 / Organization and Management --- p.7 / Motorola Asia Pacific Semiconductor Group --- p.8 / Motorola Semiconductors Hong Kong Limited --- p.9 / Chapter III. --- EVOLUTION OF QUALITY MANAGEMENT IN MOTOROLA --- p.11 / Introduction --- p.11 / Motorola's Quality Improvement Stages --- p.11 / Motorola-HK --- p.17 / Chapter IV. --- QUALITY GOAL - THE SIX SIGMA --- p.20 / The Six Sigma Concept --- p.21 / Six Steps to Six Sigma --- p.22 / Six Sigma and Beyond --- p.23 / Chapter V. --- QUALITY CULTURE --- p.24 / The Notion of Quality Culture --- p.24 / Shared Values and Assumptions --- p.25 / Top Management's Commitment --- p.28 / Organization --- p.29 / Communication --- p.30 / Teamwork --- p.33 / Training and Education --- p.35 / Motivation --- p.37 / Chapter VI. --- IMPLEMENTATION OF THE QUALITY MANAGEMENT --- p.41 / "Quality, Speed and Teamwork Program" --- p.41 / Implementation through Various Programs --- p.46 / VII. SUCCESS STORIES SHARED --- p.52 / Manufacturing Examples --- p.5 3 / Non-manufacturing Examples --- p.61 / Chapter VIII --- . MOTOROLA CORPORATE QUALITY SYSTEM REVIEW --- p.65 / Introduction --- p.65 / The Quality System Review (QSR) --- p.67 / Some Thoughts on the QSR --- p.70 / Chapter IX. --- CONCLUSION --- p.76 / BIBLIOGRAPHY --- p.78 / APPENDICES