No description available.

The study determines the impact of lack of skills by Kgetlengrivier Local Municipality on service delivery. It should be borne in mind that municipalities are service delivery vehicles of the government and so need to have in their employ officials who are relevantly qualified and effective in order to add value to the municipality. Municipalities, like all other organizations, have to employ well skilled personnel to make it functional or at least be capable to develop their own workforce so as to carry out their functions to the expectations of the people. They need to have in their different sectors well trained and knowledgeable officials who will diligently perform municipal duties. / Thesis (MBA) North-West University, Mafikeng Campus, 2011

ABSTRACT South Africa, like numerous other developing countries throughout the world, faces increasing demands for public services in urban areas (Rondinelli and Kasarda, 1993). South Africa’s access to basic services such as water has clearly become part of social security/ citizenship. The research report investigates and elucidates the role of privatisation in the basic service delivery context. It argues that the GEAR policy framework blocks the resources required to achieve social citizenship (Cock 2000). This gave rise to community struggles concerning prepaid water meters in Phiri, Soweto. These struggles are examined and competing discourses surrounding public versus private sector participation in basic service (water) provision are also explored. The argument in this research report is two-fold. First, it establishes a view of water as an economic good, with the democratic government reducing the municipal problems of delivery to economic markets or private corporations. Second, it examines the perspective that water is a human right issue contained in the Bill of Rights. These two counter-arguments perpetuate struggles in relation to access, affordability and supply of water. The research seeks to examine these opposing arguments and further explores the impacts these struggles have on future delivery and access of such ‘life need’ as water. This exposure is done through the collection of Secondary data and empirical evidence obtained using various qualitative data gathering techniques. Although the advantages of prepaid water meters are recognised, the dominant argument in this report is in line with Dependency Theory. This maintains that the socio-economic inequalities as well as the socio-environmental injustices widespread in the policies of privatisation exclude various sectors of the population from full access to essential necessities such as water. These injustices are rooted in the fact that water is treated as a commodity to be sold and not as a basic human right (Maema 2003). To deny water to people reduces their citizenship and therefore the achievement of full citizens’ rights for the community of Phiri has become one of the crucial barometers for the realisation of the depth and sustainability of South Africa’s democracy (Khunou 2000). The research findings obtained suggest that the government does realise its responsibility to provide basic water services. Nevertheless, it delegates this responsibility to private institutions; hence making it an individual responsibility to gain access to water at a cost. This form of attempt in South Africa gives a clear reflection of Adam Smith’s “commercial society” which is viii encompassed and endorsed by privatisation and the capitalist endeavours. However, this is in contrast with the principles enshrined in the constitution of the Republic of South Africa, which mandate the government to ensure the progressive realisation and maintenance of access to available basic services. The research report, however, suggests that some educational programmes need to be developed and promoted to inform and equip the public on how best to preserve water. This endeavour is gradually envisaged under the auspices of emerging corporatised utilities.

Thesis (MPA) --University of Limpopo (Turfloop Campus), 2006 / The aim of this inquiry was to gain a deeper understanding of the service delivery in the community by Polokwane municipality as a third sphere of government. Moreover, not much research has been conducted in this field especially in Limpopo Province. The latest policy document on Transforming Public Service Delivery stipulates that public services are not a privilege in a civilised and democratic society, they are a legitimate expectation. Hence meeting the basic needs of all citizens is one of the five key programmes of the government’s Reconstruction and Development Programme (RDP). From the literature review, it was evident that service delivery is essential in the communities and the municipality has a critical role to play. Therefore this study also aims to examine the problems and challenges the community is confronted with during the provision of services and also reflects on the strategic importance of the municipality in service delivery. This information may be used as a point of departure in showing the municipalities the perception of communities and their level of satisfaction and serves as a yardstick in terms of their effectiveness in delivering services to the community. In order to achieve this goal one individual and two focus group interviews were conducted. The participants ranged from the youth, adults, to people with disabilities and the elderly. The main patterns of concern that emerged from the data related to the low levels of satisfaction among the community in terms of service delivery in general. From the analysis of data it was realised that the lack of proper service delivery impacts negatively on the members of the community. It would probably be advisable for the Municipality to take note of these results and concerns in an effort to improve and ensure effectiveness in this sphere as stipulated in the White Paper on Transforming Public Service Delivery and the Reconstruction and Development Programme documents.

No description available.

Thesis (M.U.A Pl.)--Virginia Polytechnic Institute and State University, 1990. / Vita. Abstract. Includes bibliographical references (leaves 66-68). Also available via the Internet.

Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1993. / Source: Masters Abstracts International, Volume: 45-06, page: 2945. Abstract precedes thesis as [1] preliminary leaf. Typescript. Includes bibliographical references (leaves 64-65).

Thesis (M.Com. (Economics)) - Rhodes University, 2008. / A thesis submitted in partial fulfillment of the requirements for the degree Master of Commerce (Financial Markets)

M.Com. (Business Management) / As a result of the cost of new infrastructure and the effect it has on tariff structures in developing areas, the term "cost recovery" tends to have a negative connotation. The fact of the matter is that the capital cost of creating infrastructural services, as well as the cost of operating them, must be recovered. There is no easy way to cut back on existing services and programmes, to charge user fees, or to raise taxes. Yet failure to devise a rational and effective way of investing in public works, as well as appropriate cost recovery mechanisms, will surely prevent any significant improvement in the standard of living, as well as in the local and national economy ...

Masters in Public Administration - MPA / Local government is the sphere of government that is most directly involved in rendering services to communities and individuals. It is also at this sphere of government where the basic needs of people are ddressed. Services like water, sanitation, waste removal and electricity have a direct influence on the quality of life that people live. In order for the occupation of local public administration to contribute meaningfully towards rendering services of a high level, both in quantity and quality, it is important to lay down a number of preconditions. In this research report it was argued that for local public administration management to become a profession in the full sense, it will be necessary: to draw well-qualified graduates from tertiary institutions; to develop practitioners in the occupation on a continual basis; to develop minimum performance standards and requisite competencies; to develop standards of ethical conduct acceptable to the community at large, and the occupation as a whole; and to continuously develop knowledge in the science of public administration as it is found in the local sphere of government. / South Africa