With the rapid advance in information technology (IT), many hospitals seek new IT to cope with the dynamic change in the competitive environment. This study utilizes the net-enabled business innovation cycle theory to analyze the new opportunity, hospital innovation, capability gap, and customer value when hospitals implement a Citrix Information System. A set of critical dynamic capabilities and guidelines for this IT implementation are identified. These results provide great insight for practitioners and scholars for enhancing their understanding of new IT implementation and provide implication guidelines to help practitioners adapt new IT.