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Beyond the client service interaction an examination of the emotional labor of change implementers /Schmisseur, Amy M., Lewis, Laurie K., January 2005 (has links) (PDF)
Thesis (Ph. D.)--University of Texas at Austin, 2005. / Supervisor: Laurie K. Lewis. Vita. Includes bibliographical references.
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Beyond the client service interaction: an examination of the emotional labor of change implementersSchmisseur, Amy M. 28 August 2008 (has links)
Not available / text
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The juxtaposition of soon-to-be college graduates and hiring professionalsJohnston, Justin R. January 2009 (has links) (PDF)
Thesis (M.A.)--University of Alabama at Birmingham, 2009. / Title from PDF t.p. (viewed June 30, 2010). Additional advisors: Loretta A. Cormier, James C. McCroskey, Larry Powell. Includes bibliographical references (p. 25-29).
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