Yes / By employing an extended social cognitive theory, this study examines factors (such as outcome expectation, affect, anxiety, self-efficacy and social influence) influencing intention to adopt an electronic government system called online public grievance redressal system (OPGRS) in context of India. The extended social cognitive theory (SCT) was validated using 419 responses collected from eight selected cities in India. The empirical outcomes of the proposed model indicated the significant relationships of seven hypothesised relationships between six constructs. This is the first study, which has used the SCT model to understand the adoption of an e-government system. The policy implication provided in this research can help the government to improve upon the effectiveness and quality of the system and the level of social impact on the users by employing the project champions. It also helps in enhancing their positive feelings toward adopting this system and fully utilise the potential of the OPGRS as a useful tool toward a transparent and corruption free society.

No / The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. The success of this e-government system is examined using an integrated IS success model. The model developed includes the constructs such as system quality, information quality, service quality, perceived usefulness, perceived ease of use, perceived satisfaction, perceived risk, and behavioral intention. The proposed integrated research model of IS was validated using the response taken from 419 citizens from different cities of India. The empirical outcomes provided the positive significant connections between all 12 hypothesised relationships between eight constructs. The empirical evidence and discussion presented in the study can help the government to improve upon and fully utilise the potential of the OPGRS as a useful tool toward a transparent and corruption free country.