Summaries in English, Afrikaans and Zulu / The significance for a bank to determine its risk appetite has become crucial over the years, based on past and recent risk events in the financial services sector. Regulatory pressure, a focus on corporate governance and risk management have been stimuli for many changes in the financial industry. An example is the need to establish an operational risk appetite framework. It is against this background that the study aimed to identify guiding principles for an operational risk appetite framework that can be used to determine the operational risk appetite of a bank. The study entailed a literature review and an empirical analysis of the principles for an operational risk appetite framework for the banking industry of South Africa. A survey was used to collate the data. Also, the researcher endeavoured to establish a gap between the principles and the current status of implementation of the confirmed principles. The descriptive and inferential results indicated that most of the identified principles were viewed as important and crucial for an operational risk appetite framework for a South African bank, although some were not yet fully implemented. The study also confirmed the principles for an effective operational risk appetite framework to comply with regulatory requirements and to ensure a sound risk management process to support the achievement of business objectives. / Dat 'n bank in staat is om sy risikoaptyt in die finansiëledienstesektor vas te stel, is betekenisvol en dit het oor jare heen vanweë vorige en onlangse risikogebeurtenisse van kritieke belang geword. Die druk van regulering, 'n fokus op korporatiewe bestuur en risikobestuur is stimuli vir talle veranderinge in die finansiële bedryf. 'n Voorbeeld hiervan is die noodsaaklikheid daarvan om 'n operasionele risikoaptytraamwerk op te stel. Teen hierdie agtergrond het die studie beoog om riglyne te identifiseer vir 'n operasionele risikoaptytraamwerk wat gebruik kan word om 'n bank se operasionele risikoaptyt te bepaal. Die studie omvat ’n literatuuroorsig en ’n empiriese ontleding van die beginsels van ’n operasionele risikoaptytraamwerk vir die bankbedryf in Suid-Afrika. ’n Opname is gebruik om die ingesamelde data te vergelyk, en die navorser het gepoog om ’n leemte tussen die beginsels en die huidige stand van implementering van die bevestigde beginsels uit te wys. In die beskrywende en inferensiële resultate word aangedui dat die meeste van die geïdentifiseerde beginsels beskou word as belangrik en kritiek vir ’n operasionele risikoaptytraamwerk vir ’n Suid-Afrikaanse bank, al word sommige beginsels nog nie ten volle geïmplementeer nie. Die studie bevestig die beginsels van ’n effektiewe operasionele risikoaptytraamwerk met die oog daarop om aan reguleringsvereistes te voldoen en ’n deurdagte risikobestuursproses te verseker en sodoende die verwesenliking van sakedoelwitte te ondersteun. / Ngokuhamba kweminyaka kuya kubaluleka kakhulu ukuba ibhanki iwujonge ngononophelo umngcipheko enokuwuthatha, ngenxa yokubona iziganeko zomngcipheko ezenzekileyo kwicandelo leenkonzo zoqoqosho. Uxinzelelo lolawulo, ugxininiso kulawulo lweenkampani kunye nolawulo lomngcipheko zizinto eziphembelele iinguqu ezininzi kurhwebo lokwenza imali. Umzekelo sisidingo sokuseka uphahla lokusebenza ngomngcipheko. Zezi zinto ezibangela ukuba esi sifundo sijolise ekufumaniseni iinqobo ezisisikhokelo sokuqwalasela umngcipheko onokuthathwa, nesinokusetyenziselwa ukulinganisela umngcipheko onokuthathwa yibhanki. Esi sifundo siphengulule uluncwadi olukhoyo ngalo mbandela kunye nohlalutyo olunobungqina lweenqobo ezinokusetyenziselwa ukulinganisela umngcipheko onokuthathwa licandelo leebhanki zoMzantsi Afrika. Kwenziwa uhlolo zimvo ekuqokeleleni iinkcukacha zolwazi. Umphandi wabuya wazama ukubonisa umahluko phakathi kweenqobo ezimiselweyo nemeko ekuyiyo ekusetyenzisweni kweenqobo ezivunyiweyo. Iziphumo ezichazayo nezicingelwayo zibonise ukuba uninzi lweenqobo zibonwa njengamanqaku abalulekileyo nangundoqo okwenza uphahla lokusebenza ngomngcipheko onokuthathwa yibhanki eMzantsi Afrika, nangona ezinye zingekasetyenziswa ngokupheleleyo. Esi sifundo siphinde sangqinisisa iinqobo zophahla olululo lokusebenza ngomngcipheko onokuthathwa ezimele ukuthobela imigaqo elawulayo nokuqinisekisa inkqubo yomgcipheko eqinileyo yokuxhasa ukufunyanwa kweenjongo zoshishino. / Business Management / M. Com. (Business Management)