As the develop of economic in Taiwan, the working pressure increasing, people pay more and more attention to their leisure time than before, and they also want to find the balance point between the work and life. Based on the limitation of suitable place and working time in a city, it¡¦s not very easy to find a place to have a relaxation, that¡¦s why the entertainment industry growth up in the city. To keep the competition, the entertainment industry needs to take care the feeling of customer and also make the customer keep expending, the research will focus on the working process in entertainment industry, and try to find the important factors which can influence the customer satisfaction. Described the research results below. 1. Well communication: Before the new system be deployed, it is very important to communicate with all employee well, no matter how open the organization and culture is. The more that the manager understand the system, the earlier that the employee will accept, so the managers play key role for communication effectively. 2. Managing information technology system construction: Integrated information technology system will not only combine the information which from the front end and back end, but also improve the information exchange. 3. Managerial policies: No matter the communication process or information technology system construction, the organization need to build up a suitable environment for new policy, such as, provide training course for new system, increase the performance indicators.