Material SUMMARY Postgraduate studies in public health management AN ESTIMATION OF PATIENTS’ SATISFACTION WITH THE SERVICES PROVIDED BY OPTICS Rasa Milašienė Research advisor: doc. dr. Ilona Bučiūnienė, Kaunas University of Technology, Faculty of Economics and Management, Department of Marketing Kaunas University of Medicine, Faculty of Public Health, Department of Public Medicine. – Kaunas, 2005.-56 p. Purpose of the Research: to investigate patients’ satisfaction with optics “Senamiestis” provided services. Goals: 1. To investigate the factors conditioning patients’ satisfaction with the services provided by optics services. 2. To measure the influence of public – demographic characteristics to patients’ satisfaction. 3. To give recommendations for the improving the services provided by optics. Methods of the Research: Subject of the research: Patients’ content with services provided in the optics sphere. A questionnaire for the investigation of the patients’ satisfaction was made after the analyses of the newest Lithuanian and foreign literature. The questionnaire was made on the basis of Parasuraman offered SERVQUAL instrumentation and was used for the patients in optics surgeries. Rating scale was made up of 7 articles according to Likert (1 – do not agree at all, 7 – absolutely agree). 176 patients were questioned, 123 questionnaires were returned. 69,9 % of respondents. Questionnaire data was processed and analyzed by using the statistical data analyses batch SPSS 9... [to full text]