The diploma thesis deals with the issue of risk management during order processing in the production company, named Slévárna Kuřim, a.s., which produces castings. The first part of the thesis presents the theoretical background. In the practical part, a specific company is introduced, an order processing is described, and all possible risks that may occur during order processing are identified. Their identification is done by using selected tools - the FMEA method and the Ishikawa diagram. The goal of the diploma thesis is to identify possible risks based on performed analysis and for the most serious risks propose measures that would minimize them.

Thesis deals with concept of logistics in company LESAK. This company’s business area is production and sale of weighing equipment. In the thesis, there is analysed current order processing in company LESAK and then there are suggested remedies focusing on customer satisfaction services.

The diploma thesis deals the risk management during order processing in the engineering company Balák stroje Tišnov Ltd., a producer of custom machines. The aim of the diploma theses is to identify and evaluate the risks that may arise during the order processing. A partial aim is to propose a list of recommendations to minimize the most serious risks. The thesis is divided into three parts, where the first part of the thesis is focused on theoretical basis. The second part – analytical part contains the introduction of the company, the research part, description of the order processing and risks identification and evaluation, using selected methods – FMEA and Ishikawa diagram. The last part contains proposals for mitigating the most serious risks.

An analysis of processes in a selected company and a proposal for possible improvement in selected processes was the main goal of this diploma thesis. The "order processing" process in chosen company was analysed and optimized within this goal. This process was mapped in detail according to the individual sub-processes inside the monitored process, and an analysis was performed, including measurement, identification of weak points and a proposal for solutions leading to the required optimization. Outputs that can be presented to the company management and might serve as an input for optimization of the monitored as well as other processes, are the contribution of the thesis.