In the last decade, the reach of New Public Management (NPM) has stretched well beyond its Western origins as modernising African governments and their global health partners have sought to import new approaches. Public health systems in Africa are entirely different to those of the West however, and this sort of application introduces a number of contextually-specific questions that are not considered by the majority of the NPM literature. The few studies that do investigate NPM in Africa are evaluative in content, seeking to understand whether reforms work and to identify barriers to success. Invariably, whether they find in favour of public management reform or not, the same issues are highlighted: lack of capacity, weak institutions, and improper implementation. This thesis will build a theory of NPM reform that is particular to the African context. I develop this theoretical extension through an intensive ethnographic case study of one of the most important on-going public health reform efforts in Africa—the transformation of the entire Ethiopian hospital system to an NPM-style administrative regime. I develop a constructionist theory of African NPM through thick description of the hospitals under reform. I detail the various ways in which the reforms are indigenised as they meet up with local understandings, institutions, and market contexts, and the inevitable unintended consequences as managers seek to ‘make do’ in environments radically different to those of NPM’s origins. I then conduct a detailed consumer analysis to describe the strategies employed by patients seeking care. Patients from different class positions use very different strategies to get health services and I demonstrate that the reform has very different consequences for Ethiopians across classes. Many patients are not recognisable as the ‘customers’ described in the reform documents, and so the hospitals do not organise their reform efforts to serve them.

Classic studies in the Sociology of the Professions have explored knowledge barriers across traditional forms of professionalism, quintessentially represented by medical doctors, lawyers, and university professors. Thus, the impact of distinctive professional identities and communal boundaries on processes of knowledge sharing have been well documented. More recently, however, many scholars have suggested that those classical analyses need to be revisited and reassessed (see for e.g. the recent call for papers of Teelken and colleagues at EGOS 2011, cf. also Evetts, 2006; Noordegraaf, 2007) in the light of three contemporary trends: a changing context of professional practice, the associated erosion of classic forms of professionalism, and the emergence of new forms. While classical studies have laid the foundation of our understanding of the conditions that render knowledge sharing across more established forms of professionalism problematic, the processes and potential barriers across more novel and hybrid forms are less clear (cf. Noordegraaf, 2007). In order to address this gap, this thesis presents a comparative investigation of expert knowledgesharing across professional boundaries in four cross-occupational teams in the English National Health Service; two of them primarily composed of established professionals and two of hybrid professionals. By analysing these two types of cross-occupational teams, this thesis’ contribution is the identification of a different configuration of knowledge barriers affecting the sharing of knowledge within the two forms of professionalism. These findings further highlight the existence of two very different ecologies of (inter) professional knowledge within established and hybrid forms of professionalism. First, distinctive knowledge bases underlie professional practice and interaction in established and hybrid forms of professionalism. For established forms knowledge is more substantive and disciplinary based, whereas for hybrid forms it is general and situated, and characterized by a syncretic use of different disciplines, theories, and information. Second, the types of indeterminacies that permeate the two types of ecologies also vary. While the more established forms of professionalism face higher levels of ambiguity (semantic indeterminacy), the more transient and hybrid forms of professionalism face higher levels of uncertainty (de re indeterminacy). Finally, the nature of professional boundaries is different between these two types. While in established forms of professionalism boundaries are relatively well defined, and hence recognizable; in hybrids forms they are vague and transient.

This thesis investigates the emergence and development of Muslim Chaplaincy at Princeton and Rutgers universities. It seeks to answer three questions: (1) How did university-based Muslim Chaplaincy develop? (2) What roles did Muslim Chaplains play? and (3) Why did university administrators hire and sanction Muslim Chaplains? The thesis explores these questions by examining the decision making processes of administrators through in-depth case studies based on observations, document analysis, and 64 interviews with current and former Muslim Chaplains, University Chaplains, Muslim student leaders, faculty members, alumni, and other administrators. The case studies are prefaced by a description of the national context for campus Muslim Chaplaincy based on 36 interviews with religious life professionals at 21 other colleges. My research suggests that Muslim Chaplaincy at Princeton emerged through the advocacy of Christian University Chaplains; in contrast, at Rutgers the role was created by a local community organisation and sanctioned by student affairs professionals. Campus Muslim Chaplains played a variety of roles. For Muslim students, they provided religious, pastoral, advisory, educational, programmatic, and liaisonal support. They also served other university constituents and local community members. Administrators at both institutions had multiple rationales for hiring and sanctioning Muslim Chaplains: to advance social justice for Muslim students, to provide an educational benefit to non-Muslim students, to remain competitive with peer institutions, to overcome histories of exclusion, and to avoid potential crisis situations. The goal of this study is to make two contributions to knowledge. In terms of its subject, this thesis provides the first empirical case studies of Muslim Chaplaincy in American higher education and frames these cases within the national context. In terms of theory, this study aims to develop an understanding of the administrative rationales behind the creation of Muslim Chaplaincies. It does this through the application of the political, cultural, and adaptive sociological models of the university. In particular, it draws on the concepts of institutional isomorphism and risk mitigation/management as explanations for the emergence of Muslim Chaplaincy.

This thesis examines the challenge of coordinating civilian and military efforts within a so-called ‘whole-of-government’ approach to stability operations. The empirical analysis focuses on British and American attempts to implement an integrated civilian-military strategy in Afghanistan and Iraq between 2001 and 2010. Unlike many existing analyses, the thesis consciously avoids jumping to the search for solutions to fix the problem of coordination and instead offers a nuanced explanation of why it arises in the first instance. Empirical data was gathered through personal interviews with a wide range of civilian and military practitioners between 2007 and 2011. Together with the in-depth study of official documents released by, and on, the defence, diplomatic and development components of the British and American governments, they provide the basis for a fine-grained analysis of obstacles to interagency coordination. The thesis offers a framework for analysis that is grounded in organisation theory and distinguishes between material, bureaucratic and cultural dimensions of obstacles to interagency coordination. It identifies organisational cultures as a crucial force behind government agencies’ reluctance to participate and invest in an integrated approach. The empirical chapters cover interagency dynamics within the government bureaucracy and in operations on the ground, including the role of specialised coordination units and Provincial Reconstruction Teams in the pursuit of coordination. The thesis concludes that stabilisation remains an inherently contested endeavour for all organisations involved and that the roles and expectations implied by contemporary templates for coordination clash with prevailing organisational identities and self-perceptions. These findings caution against the procedural and technocratic approach to interagency coordination that permeates the existing literature on the subject and many proposals for reform. While the thesis examines a specific empirical context, its conclusions have broader implications for civilian-military coordination and the quest for an integrated approach to security in the twenty-first century.

Doctor of Philosophy (PhD) / The aim of this thesis is to understand what drives the evolution of industrial networks and how such understanding can be used to stimulate sustainable development. A complex adaptive systems perspective has been adopted to analyse the complex interaction between organisational behaviour and industrial network evolution. This analysis has formed the basis for the development of a modelling approach that allows for quantitative exploration of how different organisational perceptions about current and future uncertainty affect their behaviour and therefore the network evolution. This analysis results in a set of potential evolutionary pathways for an industrial network and their associated performance in terms of sustainable development. Subsequently, this modelling approach has been used to explore the consequences of interventions in the network evolution and to identify robust interventions for stimulating sustainable development of industrial networks. The analysis, modelling approach and development of interventions has been developed in the context of a bioenergy network in the region of KwaZulu-Natal in South Africa. Industrial networks are an important aspect of today’s life and provide many goods and services to households and individuals all over the world. They consist of a large number of autonomous organisations, where some organisations contribute by transforming or transacting natural resources, such as oil, agricultural products or water, while other organisations contribute to networks by providing information or setting regulation or subsidies (local or national governments) or by influencing decision making processes of other organisations in networks (advocacy groups). Throughout the process from natural resource to product or service, industrial networks have important economic, environmental and social impacts on the socio-economic and biophysical systems in which they operate. The sum of complex interactions between organisations affects the rate in which natural resources are used, environmental impacts associated with transformation and transaction of resources and social impacts on local communities, regions or countries as a whole. The aim of this thesis is to understand how industrial networks evolve and how they can be stimulated towards sustainable development. The first question that has been addressed in this thesis is how to understand the complex interaction between organisational behaviour and industrial network evolution. Organisational behaviour is affected by many functional and implicit characteristics within the environment in which the organisation operates, while simultaneously the environment is a function of non-linear relationships between individual organisational actions and their consequences for both the function and structure of the network. This thesis has identified four different characteristics of industrial networks that affect organisational behaviour: 1) Functional characteristics 2) Implicit behavioural characteristics 3) Implicit relational characteristics 4) Implicit network characteristics. Functional characteristics are those characteristics that are formally recognised by all organisations within an industrial network and which affect their position within the network. Examples of functional characteristics are the price and quantity of resources available, the location and distance of organisations within a network, infrastructure availability or regulation. Implicit characteristics, on the other hand, are those characteristics that impact the decision making process of organisations, but which are not formally part of the network. From an organisational perspective, implicit characteristics are the rules, heuristics, norms and values that an organisation uses to determine its objectives, position and potential actions. Implicit relational characteristics, most importantly trust and loyalty, affect an organisations choice between potential partners and implicit network characteristics are those social norms and values that emerge through social embeddedness. Collectively, these functional and implicit characteristics and their interactions determine the outcome of organisational decisions and therefore the direction of the industrial network evolution. The complex interaction between these large numbers of characteristics requires quantitative models to explore how different network characteristics and different interactions result in different network evolutions. This thesis has developed an agent-based simulation model to explore industrial network evolutions. To represent the multi-scale complexity of industrial networks, the model consists of four scales. Each scale represents different processes that connect the functional and implicit characteristics of an industrial network to each other. The two basic scales represent the strategic actions of the organisations on the one hand and the industrial network function and structure on the other. The third scale represents the processes that take place within the mental models of organisations describing how they make sense of their environment and inform their strategic decision making process. The fourth scale represents the social embeddedness of organisations and how social processes create and destroy social institutions. The model has been developed such that it allows for exploring how changes in different network characteristics or processes affect the evolution of the network as a whole. The second question that has been addressed in this thesis is how to evaluate sustainable development of different evolutionary pathways of industrial networks. First of all, a systems approach has been adopted to explore the consequences of an industrial network to the larger socio-economic and biophysical system in which the network operates. Subsequently, a set of structural indicators has been proposed to evaluate the dynamic performance of industrial networks. These four structural indicators reflect the efficiency, effectiveness, resilience and adaptiveness of industrial networks. Efficiency and effectiveness relate to the operational features by which industrial networks provides a particular contribution to society. Resilience and adaptiveness relate to the system’s capacity to maintain or adapt its contribution to society while under stress of temporary shocks or permanent shifts, respectively. Finally, different multi-criteria decision analysis (MCDA) tools have been applied to provide a holistic evaluation of sustainable development of industrial networks. The third important question that is addressed in this thesis is how to systematically explore the potential evolutionary pathways of an industrial network, which has led to the development of agent-based scenario analysis. Agent-based scenario analysis systematically explores how industrial network evolutions might evolve depending on the perceptions of organisations towards the inherent uncertainty associated with strategic decision making in networks. The agent-based scenario analysis consists of two steps. Firstly, analysts develop a set of coherent context scenarios, which represents their view on the context in which an industrial network will operate within the future. For a bioenergy network, for example, this step results in a set of scenarios that each represent a coherent future of the socio-economic system in which the network might evolve. The second step is the development of a set of ‘agent scenarios’. Each agent-based scenario is based on a different ‘mental model’ employed by organisations within the network about how to deal with the inherent ambiguity of the future. The organisational perspective towards uncertainty is of major importance for the evolution of industrial networks, because it determines the innovative behaviour of organisations, the structure of the network and the direction in which the network evolves. One the one hand, organisations can ignore future ambiguity and base their actions on the environment that they can observe in their present state. On the other extreme, organisations can adopt a view that the future is inherently uncertain and in which they view social norms and values more important than functional characteristics to make sense of their environment. The mental models are differentiated according to two dimensions: 1) different mental representation of the world and 2) different cognitive processes that can be employed to inform strategic actions. Along these dimensions, different processes can be employed to make sense of the environment and to inform decision making. The thesis has shown that by systematically exploring the different perceptions possible, an adequate understanding of the different evolutionary pathways can be gained to inform the evaluation and development of interventions to stimulate sustainable development. The final part of this thesis has applied the analysis and methodology developed throughout this thesis to a bioenergy network in the province of Kwazulu-Natal in South Africa. The bioenergy network consists of a set of existing sugar mills with large quantities of bagasse, a biomass waste product, available. Bagasse is currently burned inefficiently to produce steam for the sugar mills, but can potentially be used for the production of green electricity, biodiesel, bioethanol or gelfuel. All of these products have important consequences for the region in terms of associated reductions in CO2 emissions, electrification of and/or energy provision for rural households and local economic development of the region. This thesis has modelled strategic decisions of the sugar mills, the existing electricity generator, potential independent energy producers, local and national governments and how their actions and interactions can lead to different evolutionary pathways of the bioenergy network. The agent-based scenario analysis has been used to explore how different perceptions of organisations can lead to different network evolutions. Finally, the model has been used to explore the consequences of two categories of interventions on stimulating sustainable development. The conclusions are that both categories of interventions, financial interventions by national government and the introduction of multi-criteria decision analysis (MCDA) tools to aid strategic decision making, can have both positive and negative effects on the network evolutions, depending on what ‘mental models’ are employed by organisations. Furthermore, there is no single intervention that outperforms the others in terms of stimulating both functional and structural features of sustainable development. The final conclusion is that instead of focusing on individual or collective targets, emphasis should be placed on the development of interventions that focus on evolutionary aspects of industrial networks rather than functional performance criteria. This thesis has also highlighted interesting research questions for future investigation. The methodology developed in this thesis is applied to a single case study, but there are still many questions concerning how different industrial networks might benefit from different organisational perceptions towards uncertainty. Furthermore, the role between the mental models and sustainable development requires further investigation, especially in the light of globalisation and the interconnectiveness of industrial networks in different countries and continents. Finally, this methodology has provided a platform for investigating how new technologies might be developed that anticipate needs of future generations. This thesis has provided a first and important step in developing a methodology that addresses the complex issues associated with sustainable development, benefiting both academics and practitioners that aim to stimulate sustainable development.

The purpose of this research was to discover what meaning adult candidates for Anglican confirmation gave to their confirmation, how they experienced the ritual and what place confirmation had in their continuing faith journey. The research report retells the stories of eight adults. The stories of four are presented as case studies. The baptism/ confirmation stories of all research participants are presented as metaphors, a form of 'systematic thematic analysis' (Plummer 1983). For the study I adopted a life history, case study approach (Jones 1983; Plummer 1983; Minichiello et al. 1995) drawing on the insights of ritual theory (Turner 1969, 1972, 1976) and the concept of transitional phenomena proposed by Winnicott (1965, 1971). Two sets of contextual factors formed the background to the study: the Church's tradition and its debates about confirmation and the attitudes of lay people about their faith and about the Church. The research method involved a grounded theory approach. The principal data creation techniques were in-depth interview and the Faith Autobiography pro forma. Following the initial interviews, each research participant was sent a summary of the research findings (Summary of themes). The Summary gave the metaphors which emerged from the interviews, together with brief notes on the concepts used to interpret the data. Responses from the research participants were incorporated into the final form of the metaphors: Belonging to myself, Returning/ Starting over, Growing up, Joining the family and Making a commitment. Most research participants did not regard baptism/confirmation as joining the Church: rather they saw themselves as belonging to the Church already; neither were they concerned with becoming Anglicans. For the majority, the transition they made in baptism/confirmation paralleled another life transition which was taking place or was expected to take place. Taking part in the research helped form the participants� ideas about baptism/confirmation. While the catechumenal process is able to provide a holding environment in which candidates for baptism/confirmation can explore the transitions in which they are involved, the initiation liturgy should reflect the �return� motif which emphasises incorporation as well as the traditional Exodus motif which emphasises separation.

This paper examines how internal branding can be integrated into the management control system to overcome the challenges faced by divisionalised companies regarding goal congruence and suboptimisation. A theoretical synthesis pointing out the similarities between management control and internal branding has been used together with the obtained information from interviews to create a new model on how to integrate internal branding into the management control system. Four organisations were included in the empirical research, namley SAS, Länsförsäkringar, Handelsbanken and LiU, which all have divisionalised structures. All of the organisations are in some way using internal branding, implicitly or explicitly, to control behaviour. Our results show that internal branding on its own is not sufficient to control the behaviour within the organisation. However, integrated in the management control system and combined with the general informal control, internal branding is a rather inexpensive and effective way of coordinating divisional behaviour. We argue that a deeper understanding for behavioural control is needed and that internal branding should be given more importance within the management control area.

Models of R&D account for technical, technological and administrative factors of R&D implementation but underestimate the influence of behavioural and political factors such as power and conflict. They assume that R&D organisation is “well-insulated” from partisan, emotions, political reactions and contextual factors and that decision makers are rational and decisions are taken to best fit the content of R&D programme. The present study explores the effects of rational and irrational factors in the R&D implementation process on the performance of publicly funded research projects in universities. It uses realist and qualitative exploratory semi-structured interviews with 22 active researchers in Sultan Qaboos University provides “depth and detail” of the complexities of R&D implementation effects on its performance. The study discovers 18 measures of success of academic research and 30 effects of R&D implementation of the performance of publicly funded research.The study concludes that the iterative, non-linear and processual nature of R&D implementation is a continuous dynamic system. R&D success builds up the capacity for future success whilst failures decrease the chances of future successes. The integrated effects of implementation (IEI) influence R&D performance through technical and administrative capability of the R&D organisation as well as through behaviours of organisation members. These include leaders’ behaviours, conflict and political skills within individuals. Both success dynamism and IEI suggest contextualism implementation of R&D.

<p>This paper examines how internal branding can be integrated into the management control system to overcome the challenges faced by divisionalised companies regarding goal congruence and suboptimisation. A theoretical synthesis pointing out the similarities between management control and internal branding has been used together with the obtained information from interviews to create a new model on how to integrate internal branding into the management control system. Four organisations were included in the empirical research, namley SAS, Länsförsäkringar, Handelsbanken and LiU, which all have divisionalised structures. All of the organisations are in some way using internal branding, implicitly or explicitly, to control behaviour.</p><p>Our results show that internal branding on its own is not sufficient to control the behaviour within the organisation. However, integrated in the management control system and combined with the general informal control, internal branding is a rather inexpensive and effective way of coordinating divisional behaviour. We argue that a deeper understanding for behavioural control is needed and that internal branding should be given more importance within the management control area.</p>

This thesis seeks to study the phenomenon of transformational journeys in major organisations, defined as a process of radical change delivering dramatic and sustained improvement in market competitive performance within an aggressive timescale. This is characterised by strategic repositioning, alongside shifts in both strategic and organisational architecture, and is observable as periodic in the life of an organisation. A research framework for observation and explanation is taken from theories and research in strategic change, strategic intent and competitive advantage, strategic and organisational architecture, management process in transformation and typologies of transformational journeys. The primary research question, “how do top managers in different organisations lead and manage transformational change?” was addressed with an overall qualitative dual approach: firstly a pilot cross-company study with executives from 23 organisations to develop a high level typology and compare and contrast aspects of process; secondly longitudinally to examine in detail the complex interrelationships and aspects of emergent process. The prime empirical work was a main case study of Thames Water Utilities on a 7 year journey. Limited or secondary data was used from around 7 other longitudinal cases. The thesis conclusions make a number of specific propositions: around effective use of the descriptive framework and metaphor of a journey; on dependencies between aspects of context, content and process of change in transformation; on typologies of different journey management styles; on perceived conditions for success; and on practical applicability. Specifically, the adoption of “navigational leadership” capability, defined by a number of dimensions and characteristics, is explored as a new and emergent style appropriate in future business circumstances of increasing change and uncertainty. The research also concludes that such styles can be learnt and adopted by top teams.