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M.Com. (Industrial Psychology) / Due to a present shortage and projected future shortage of instructional staff, the electricity utility of south Africa, Eskom, introduced the PLATO computer-based training system in an effort to increase the productivity of instructors. The author acted as project leader when the PLATO system was installed in Eskom during June 1979. Thus Eskom became the first company in South Africa to use the PLATO system for industrial training. Training is delivered by means of a mainframe Cyber system at Eskom's Head Office, Megawatt Park, situated in Sandton. The mainframe is connected to 300 student terminals via the Eskom network to 88 learning stations throughout the country. Training is offered to all the power stations and distribution head offices and other main buildings where at least 200 employees are based. It was found that the PLATO system was not used equally effectively at all sites and it was decided to conduct an analysis of those factors that may have an effect on the effective utilisation of the system in order to try to eliminate the negative factors and to strengthen the positive factors. The research hipothesis stated that there are many factors that will influence the effectiveness of the system both individually and combined .with other factors. It was however felt that those factors resulting from the management and administration of the system will have the greatest influence on the effectiveness of the utilisation.

Thesis (M.Ed.)--University of the Witwatersrand, Faculty of Education, 1994.