El desarrollo de la presente tesis forma parte de un estudio realizado en una empresa que brinda servicios de mantenimiento y reparación de motores eléctricos para minería, industria y generación de electricidad. La tesis tiene como finalidad proponer un modelo de gestión que permita agilizar el tiempo de reparación de motores eléctricos de corriente continua, debido a que los clientes se vienen quejando por incumplimientos en la fecha de entrega del servicio, esto genera pérdida de credibilidad, imagen de la empresa y futuros negocios. Para remediar la problemática se utilizaron herramientas de mejora continua tales como análisis de Pareto, espina pescado, 5 por qué y matriz de priorización para determinar el estado actual del servicio de reparación de motores y determinar cuál será nuestro foco para la investigación, basado en este diagnóstico se ha establecido un estándar en la nomenclatura de actividades de un servicio completo de reparación de motor y se implementó un análisis de muestreo de trabajo para determinar el tiempo de estas actividades sin cabida a los tiempos improductivos. Una vez determinado los tiempos se implementó la Hoja de Ruta la cual sirve de fuente para el seguimiento y supervisión más exacta de las actividades durante la ejecución del servicio y de esta manera cumplir con el tiempo de entrega prometido al cliente. El modelo propuesto logra disminuir el tiempo de ejecución de un servicio completo de motor eléctrico del tipo CC en un 17%, así mismo se obtuvo un incremento significativo en nuestro indicador de cumplimiento con la fecha de entrega pactada y una disminución de quejas de los clientes. The development of this thesis is about of a company that provides maintenance and repair services of electric motors for mining, industry and electricity generation. The thesis aims to propose a management model that allows speed up the repair time DC electric motors, because customers have been complaining about violations on the date of delivery of the service, which entails loss of credibility, image of the company and future business. To remedy the problems we used quality tools such as Pareto analysis, fishbone, 5 why’s and prioritization matrix to determine the current state of the service engine repair and determine what will be our focus for research, based on this diagnosis it has set a standard in the nomenclature of activities of a full-service repair, also Work sampling was used to determine the time to accommodate these activities without downtime. Once determined the times we set the Roadmap which serves as a source for more accurate monitoring and supervision of the activities during the execution of the service and thus meet the promised delivery time to the customer was implemented. It managed to reduce the execution time of a full service type DC electric motor by 17%, also a significant increase was obtained in our indicator of compliance with agreed delivery date and a decrease in customer complaints.

This diploma thesis deals with customer complaints of headlamps in Automotive Lighting s.r.o. The goal is to analyze the state of customer complaints for 2018 and to evaluate the biggest source of nonconformities in terms of the type of complaint based on Pareto analysis. The thesis focuses on solution of one particular type of complaint. The key part of the thesis is also the processing of the process analysis, the evaluation of the causes of the complaint and the draft of corrective measures that would eliminate the problem. The conclusion of the thesis contains evaluation of the proposed corrective measures, including from the economic point of view.

The theoretical part of this master thesis lists all the necessary prerequisites which are needed in order to carry out a full and comprehensive reliability assessment of any given process. To do so it provides an overview of reliability in general, mathematical and statistical guidance together with a more detailed picture of the application and description of the process by quantifiable indicators. Furthermore it gives an overview of two important analysis tools, such as FTA and FMEA, accompanied by the basic principle and summary of the Six Sigma methodology and tools. The practical part of the thesis deals with the detailed description, quantification and goals of the process of safety helmet manufacturing and testing in order to be able to carry out a suitable assessment of the reliability by using the necessary set of tools and methods in order to identify the failures and their causes in the process by addressing them with suitable means of changes and corrective actions.

The aim of this thesis is to familiarize with tools used in quality management and with methods of their application and to apply some of the tools in a real company. Among these tools there are a handbook for integrated management system of QMS on the basis of standard EN ISO 9001:2008, EMS on the basis of standard EN ISO 14001:2005 and ČSN OHSAS 18001:2008, 5S system, process FMEA and application of Pareto analysis on complaints. All the tools are attached to the dissertation thesis in electronic appendixes.

This diploma thesis deals with the generation of the different drope stampings in industrial process in MBNS Kovárna Company. The main purpose of this thesis is analysis of the industrial process and finding the main factors influences on the process. It especially deals with forgings of the shafts and also flanges with the similar quality of material 42CrMo4. Reasons of the disagreements are focused on surface insensibilities of the forging - crack. First theoretic part introduces company, meaning of the quality of material and describes tools used for finding reasons of the generation of disagreements. In the second practical part is described the whole industrial process and determination of the reasons of disagreements. In concluding part the results are analyzed and some correctional recommendations are suggested.

This master's thesis is engaged in optimisation processes of PUQ (as for Purchasing Quality) department, Robert Bosch České Budějovice. This department is responsible for input control of parts for manufacture as well as check of new parts including their documentation and documentation updates. By optimisation we understand selection of the best variant from group of possibilities.

This thesis deals with the evaluation of the control system outputs in the production of fire car. In the first part of thesis is evaluated control system by company THT, Ltd.. The second, theoretical part, describes the seven basic quality tools, which represents tools for detection and analyzing of quality problems. In the third, practical part, is describes the proposed program, which serves as a simple tool for identification of the most frequent disagreements in the fire engines. In the final part is evaluated implementation of the proposed program in the company.

The quality of products is the biggest competitive advantage that a company can achieve. The definition states that quality is the degree of compliance requirement with a set of inherent characteristics. The importance of quality have very increased in recent years - quality is a decisive factor for stable economic growth of enterprises, management quality is the most important protective factor of the loss of markets, quality is a major source of saving materials and energy, the quality affects of macroeconomic indicators, the quality is a limiting factor for the sustainable development , quality and consumer protection are connected vessels. Quality costs are the total costs incurred by producers, users and companies associated with the quality of the product. The quality costs of the manufacturer is divided into four basic groups: the costs of prevention, assessment, costs of external defects and internal defects.

The master´s thesis contains a statistical analysis of a company financial risk. Within this analysis were determined the dominant economic and financial risk factors of a company and was made a description of selected inferential statistical methods adequate assessment of the state and time development of these indicators. On a PC was applied methodics developed for concrete data files with focusing on description of the expected risk development existence of a company. In conclusion were achievements evaluated and were determined another possible directions of solving similar problems.