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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Reshaping Organizations through Artificial Intelligence : Overcoming Barriers of AI-Implementation

Drmac, Filip January 2022 (has links)
Purpose – the purpose of this study is to investigate managerial and organizational barriers that are associated with artificial intelligence (AI) and develop a structured process to overcome the organizational barriers throughout different phases of the implementation process. Method – The study applied a qualitative research approach that consisted of multiple case studies from various organizations in traditional industries. Each organization worked with an AI-projects that were based on application of machine learning (ML).  The respondents came from various positions from the AI-project and were interviewed. The collected data was analyzed by using a thematic analysis with 17 interviews in total.  Findings – The study found four barriers in total from pre-implementation, implementation, and post-implementation phases of AI. These were: lack of use-case definition, low ai-knowledge, missing appropriate data, and end-user misalignment. The study would present key-activities to overcome the AI-barriers categorized that are presented in three phases: defining AI-transformation, anchoring AI-implementation and optimizing AI-usage. Theoretical contribution - Firstly, the study highlighted underlying implementation barriers in traditional industries that were business and managerial related. Secondly, the study contributed with an empirically rooted structured AI-implementation process framework. These findings extend current dialogues in the literature on challenges related to AI and connect them to specific phases in the AI-implementation process. These findings also extend current dialogues in the literature on challenges related to AI and connect them to specific phases in the AI-implementation process. Practical Implications - The practical implication of this study highlighted that there existed a lack of clearly defined strategies for implementing AI-solutions in traditional industries which this study covers by developing a basis to build on. Limitations and Future research - The study investigated a handful of organizations in different industries. Because of time- and resource constraints, increased research scope could provide more insightful perspectives which could be beneficial. In addition, because the study itself was based as a qualitative study, the methodology of the project could be prone to inconsistencies or a lack of coherence. As this approach was based on phrasing, some phrases may not be able to capture the full meaning of what was articulated. For future research proposals, a quantitative research method of this subject could give further breadth to the literature by investigating likely correlations.

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