<p>Ispitivanje uticaja personalnih karakteristika davaoca usluga (osobine ličnosti i<br />moral) na procenu kvaliteta usluge od strane korisnika usluga i procenu performansi<br />preduzeća (rekreacionih cenrara) pokazalo je da personalne karakteristike davaoca<br />usluge direktno utiču na kvalitet usluge i performanse.</p> / <p>An examination of the impact of the personal characteristics of the service provider<br />(personality traits and morale) on the assessment of the quality of service by the<br />service users and the assessment of the performance of the company (recreational<br />centers) showed that the personal characteristics of the service provider directly<br />affect the quality of service and performance.</p>