O mercado de erva-mate vem crescendo e ganhando importância nos países e Estados produtores, não apenas com o uso da erva-mate para chimarrão, mas com os diversos usos alternativos que vem surgindo devido às suas importantes propriedades. Devido ao aumento da demanda em mercados diferenciados julga-se necessário a realização de pesquisas que determinam e avaliam os fatores condicionantes de desempenho visando a gerar informações para subsidiar ações prioritárias de melhoramento para o setor e aumento da sua eficiência. Neste sentido, a presente pesquisa teve como objetivo identificar os fatores que condicionam o desempenho das indústrias ervateiras do Alto Taquari/RS. Como aporte teórico para subsidiar a análise dos dados utilizou-se a teoria da Economia Industrial, a Economia dos Custos de Transação e a teoria associada ao uso da Matriz Importância - Desempenho. Os dados primários foram coletados através de questionários estruturados, de forma quantitativa, com o uso da escala Likert de 1-7 pontos. Os questionários foram aplicados via Google Docs e posteriormente de forma presencial com os agentes das indústrias no polo ervateiro do Alto Taquari/RS. O questionário foi estruturado em sete seções, a primeira e a segunda foi referente as informações sobre os entrevistados e as indústrias ervateiras, na qual teve como objetivo descrever e caracterizar o objeto de estudo. As próximas quatro seções referiram-se as dimensões condicionantes de desempenho, são elas: Fatores de Produção/ Mercados/ Logística/ Ambiente Institucional/ e a sétima e última seção sobre a visão da cadeia produtiva da erva-mate pela perspectiva das indústrias ervateiras. O método de análise dos dados constituiu-se na aplicação da matriz importância - desempenho proposta por Slack, Chambers e Johnston (2002), na qual fornecem informações sobre o nível de importância e de desempenho atribuído aos fatores que compõem cada uma destas dimensões. Os dados foram organizados em planilhas do Excel e submetidos à análise da estatística descritiva, com os valores da média referente ao grau de importância e a média referente ao nível de desempenho de cada fator para a construção de uma matriz importância – desempenho para cada dimensão analisada. Com os resultados da pesquisa conclui-se que na dimensão “fatores de produção” os itens que necessitam de ações melhoramento são a disponibilidade de matéria-prima, o custo de aquisição de maquinários, a disponibilidade de mão de obra e o porte e capacidade dos maquinários. Na dimensão “mercados” os itens que necessitam de ações de melhoramento são os 9 fatores sobre produtos substitutos, a colocação do produto no mercado externo, o grau de concentração dos fornecedores de matéria-prima e a qualidade do produto final. Na dimensão “logística” alguns fatores ficaram alocados na zona de ação urgente, como o custo do transporte até a indústria, capacidade de armazenamento até a indústria, condições de transporte até a indústria e as condições de armazenamento até a indústria. Nesta mesma dimensão, alguns fatores como os fluxos de informações tecnológicas, contrato entre o produtor e a indústria, contrato entre a indústria e o varejo e os custos de armazenamento para a indústria necessitam de ações de melhoramento. Na dimensão “ambiente institucional”, os fatores referentes aos indicadores macroeconômicos, legislação ambiental e o processamento agroindustrial, a legislação ambiental e a produção rural, inspeção sanitária e o processamento agroindustrial e o acesso às condições de crédito para a indústria também necessitam de ações de melhoramento para aumentar o seu desempenho. Estas conclusões devem fornecer subsídios e informações que contribuirão na tomada de decisão e no estabelecimento de estratégias empresariais a fim de aumentar o desempenho das atividades dentro da indústria ervateira, tornando-a mais competitiva no mercado que estão inseridas. / The yerba mate Market has been growing and getting featured in the most important countries and states which produces it, using the yerba mate not only for it’s traditional drink, “the chimarrão”, but with other alternative uses that has been appearing because of it’s important properties. Due to the increasing of the demand in different kinds of markets, they request the need of researches which evaluate and confirms the conditioning facts of the performance aiming to generate informations to subsidize priority actions of the improvement for it’s increasing sector. In this case, the actual research had as objective to identify the factors which condition the “ervateiras” industries performance from Alto Taquari/RS. As the theoretical contribution for the subsidized review of the data had used the Economical Industry theory, the Costs Economy of transactions and the theory which had involved the use of Importance-Performance Matrix. The primary data were collected through structured questionnaires in a quantitative way, using the likert scale of 1-7 points. The questionnaires were applied via Google Docs and after that shown physically through the industry agents in the “ervateiro” pole from Alto Taquari/RS. The questionnaire was structured in seven sections, both first and second questions referred to the gathered information about the interviewed people and the “ervateiras” industries, which had as objective describe and characterize the studied objetct. The four other sections referred to the conditioning dimensions of the performance, which are they: Production Factors/ Markets/ Logistics/ Institutional Ambient/ and the seventh section was about the view of the productive chain of yerba mate seen by the “ervateiras” industries. The analytical method of the data was consisted in the application of the matrix importance-performance suggested by Slack, Chambers and Johnston (2002), in which provide information about the importance level and assigned performance of the factors that made each one of these dimensions. The data was organized in spreadsheets of the excel and submitted to a describing statistic analysis, with average values referred to the degree of importance and the average referred to the level of performance for each dimension analyzed. With the result of research it is concluded that the dimension of “production factors” the necessary items of the improvement actions are the availability of the raw material , the acquisition cost of the machinery, the availability of labor and the possession and capacity of the machinery. In the “market” dimension, the items that have the need of 11 improvement actions are the factors about the swapped products, the placement of the product in outside market, the degree of concentrations of the raw material developers and the final product’s quality. In the logistic dimension some factors were placed in the urgent-action-zone, like the cost of means of transportation to the industry, the storage capacity to the industry, conditions of the transport to de industry and the conditions of the storage to the industry. In the same dimension, some factors like the flow of technological information, the contract between the industry and the producer, the contract between and the retail, the costs of the storage for the industries needs the improvement actions. In the “Institutional Ambient” dimension, the factors which refers to the macroeconomic indicators, environmental legislation and the agroindustrial process, the environmental legislation and the rural production, sanitary inspection and the agroindustrial process and the access to the credit condition for the industries still need the actions of improvement to increase it’s performance. This condition should provide subsidies and information that will contribute with the decision taken and in the establishment of business strategies with the desire of increasing the performance of the activities inside the “ervateiras” industries, turning into the most competitive one in the market which they are part of.

O mercado de erva-mate vem crescendo e ganhando importância nos países e Estados produtores, não apenas com o uso da erva-mate para chimarrão, mas com os diversos usos alternativos que vem surgindo devido às suas importantes propriedades. Devido ao aumento da demanda em mercados diferenciados julga-se necessário a realização de pesquisas que determinam e avaliam os fatores condicionantes de desempenho visando a gerar informações para subsidiar ações prioritárias de melhoramento para o setor e aumento da sua eficiência. Neste sentido, a presente pesquisa teve como objetivo identificar os fatores que condicionam o desempenho das indústrias ervateiras do Alto Taquari/RS. Como aporte teórico para subsidiar a análise dos dados utilizou-se a teoria da Economia Industrial, a Economia dos Custos de Transação e a teoria associada ao uso da Matriz Importância - Desempenho. Os dados primários foram coletados através de questionários estruturados, de forma quantitativa, com o uso da escala Likert de 1-7 pontos. Os questionários foram aplicados via Google Docs e posteriormente de forma presencial com os agentes das indústrias no polo ervateiro do Alto Taquari/RS. O questionário foi estruturado em sete seções, a primeira e a segunda foi referente as informações sobre os entrevistados e as indústrias ervateiras, na qual teve como objetivo descrever e caracterizar o objeto de estudo. As próximas quatro seções referiram-se as dimensões condicionantes de desempenho, são elas: Fatores de Produção/ Mercados/ Logística/ Ambiente Institucional/ e a sétima e última seção sobre a visão da cadeia produtiva da erva-mate pela perspectiva das indústrias ervateiras. O método de análise dos dados constituiu-se na aplicação da matriz importância - desempenho proposta por Slack, Chambers e Johnston (2002), na qual fornecem informações sobre o nível de importância e de desempenho atribuído aos fatores que compõem cada uma destas dimensões. Os dados foram organizados em planilhas do Excel e submetidos à análise da estatística descritiva, com os valores da média referente ao grau de importância e a média referente ao nível de desempenho de cada fator para a construção de uma matriz importância – desempenho para cada dimensão analisada. Com os resultados da pesquisa conclui-se que na dimensão “fatores de produção” os itens que necessitam de ações melhoramento são a disponibilidade de matéria-prima, o custo de aquisição de maquinários, a disponibilidade de mão de obra e o porte e capacidade dos maquinários. Na dimensão “mercados” os itens que necessitam de ações de melhoramento são os 9 fatores sobre produtos substitutos, a colocação do produto no mercado externo, o grau de concentração dos fornecedores de matéria-prima e a qualidade do produto final. Na dimensão “logística” alguns fatores ficaram alocados na zona de ação urgente, como o custo do transporte até a indústria, capacidade de armazenamento até a indústria, condições de transporte até a indústria e as condições de armazenamento até a indústria. Nesta mesma dimensão, alguns fatores como os fluxos de informações tecnológicas, contrato entre o produtor e a indústria, contrato entre a indústria e o varejo e os custos de armazenamento para a indústria necessitam de ações de melhoramento. Na dimensão “ambiente institucional”, os fatores referentes aos indicadores macroeconômicos, legislação ambiental e o processamento agroindustrial, a legislação ambiental e a produção rural, inspeção sanitária e o processamento agroindustrial e o acesso às condições de crédito para a indústria também necessitam de ações de melhoramento para aumentar o seu desempenho. Estas conclusões devem fornecer subsídios e informações que contribuirão na tomada de decisão e no estabelecimento de estratégias empresariais a fim de aumentar o desempenho das atividades dentro da indústria ervateira, tornando-a mais competitiva no mercado que estão inseridas. / The yerba mate Market has been growing and getting featured in the most important countries and states which produces it, using the yerba mate not only for it’s traditional drink, “the chimarrão”, but with other alternative uses that has been appearing because of it’s important properties. Due to the increasing of the demand in different kinds of markets, they request the need of researches which evaluate and confirms the conditioning facts of the performance aiming to generate informations to subsidize priority actions of the improvement for it’s increasing sector. In this case, the actual research had as objective to identify the factors which condition the “ervateiras” industries performance from Alto Taquari/RS. As the theoretical contribution for the subsidized review of the data had used the Economical Industry theory, the Costs Economy of transactions and the theory which had involved the use of Importance-Performance Matrix. The primary data were collected through structured questionnaires in a quantitative way, using the likert scale of 1-7 points. The questionnaires were applied via Google Docs and after that shown physically through the industry agents in the “ervateiro” pole from Alto Taquari/RS. The questionnaire was structured in seven sections, both first and second questions referred to the gathered information about the interviewed people and the “ervateiras” industries, which had as objective describe and characterize the studied objetct. The four other sections referred to the conditioning dimensions of the performance, which are they: Production Factors/ Markets/ Logistics/ Institutional Ambient/ and the seventh section was about the view of the productive chain of yerba mate seen by the “ervateiras” industries. The analytical method of the data was consisted in the application of the matrix importance-performance suggested by Slack, Chambers and Johnston (2002), in which provide information about the importance level and assigned performance of the factors that made each one of these dimensions. The data was organized in spreadsheets of the excel and submitted to a describing statistic analysis, with average values referred to the degree of importance and the average referred to the level of performance for each dimension analyzed. With the result of research it is concluded that the dimension of “production factors” the necessary items of the improvement actions are the availability of the raw material , the acquisition cost of the machinery, the availability of labor and the possession and capacity of the machinery. In the “market” dimension, the items that have the need of 11 improvement actions are the factors about the swapped products, the placement of the product in outside market, the degree of concentrations of the raw material developers and the final product’s quality. In the logistic dimension some factors were placed in the urgent-action-zone, like the cost of means of transportation to the industry, the storage capacity to the industry, conditions of the transport to de industry and the conditions of the storage to the industry. In the same dimension, some factors like the flow of technological information, the contract between the industry and the producer, the contract between and the retail, the costs of the storage for the industries needs the improvement actions. In the “Institutional Ambient” dimension, the factors which refers to the macroeconomic indicators, environmental legislation and the agroindustrial process, the environmental legislation and the rural production, sanitary inspection and the agroindustrial process and the access to the credit condition for the industries still need the actions of improvement to increase it’s performance. This condition should provide subsidies and information that will contribute with the decision taken and in the establishment of business strategies with the desire of increasing the performance of the activities inside the “ervateiras” industries, turning into the most competitive one in the market which they are part of.

O mercado de erva-mate vem crescendo e ganhando importância nos países e Estados produtores, não apenas com o uso da erva-mate para chimarrão, mas com os diversos usos alternativos que vem surgindo devido às suas importantes propriedades. Devido ao aumento da demanda em mercados diferenciados julga-se necessário a realização de pesquisas que determinam e avaliam os fatores condicionantes de desempenho visando a gerar informações para subsidiar ações prioritárias de melhoramento para o setor e aumento da sua eficiência. Neste sentido, a presente pesquisa teve como objetivo identificar os fatores que condicionam o desempenho das indústrias ervateiras do Alto Taquari/RS. Como aporte teórico para subsidiar a análise dos dados utilizou-se a teoria da Economia Industrial, a Economia dos Custos de Transação e a teoria associada ao uso da Matriz Importância - Desempenho. Os dados primários foram coletados através de questionários estruturados, de forma quantitativa, com o uso da escala Likert de 1-7 pontos. Os questionários foram aplicados via Google Docs e posteriormente de forma presencial com os agentes das indústrias no polo ervateiro do Alto Taquari/RS. O questionário foi estruturado em sete seções, a primeira e a segunda foi referente as informações sobre os entrevistados e as indústrias ervateiras, na qual teve como objetivo descrever e caracterizar o objeto de estudo. As próximas quatro seções referiram-se as dimensões condicionantes de desempenho, são elas: Fatores de Produção/ Mercados/ Logística/ Ambiente Institucional/ e a sétima e última seção sobre a visão da cadeia produtiva da erva-mate pela perspectiva das indústrias ervateiras. O método de análise dos dados constituiu-se na aplicação da matriz importância - desempenho proposta por Slack, Chambers e Johnston (2002), na qual fornecem informações sobre o nível de importância e de desempenho atribuído aos fatores que compõem cada uma destas dimensões. Os dados foram organizados em planilhas do Excel e submetidos à análise da estatística descritiva, com os valores da média referente ao grau de importância e a média referente ao nível de desempenho de cada fator para a construção de uma matriz importância – desempenho para cada dimensão analisada. Com os resultados da pesquisa conclui-se que na dimensão “fatores de produção” os itens que necessitam de ações melhoramento são a disponibilidade de matéria-prima, o custo de aquisição de maquinários, a disponibilidade de mão de obra e o porte e capacidade dos maquinários. Na dimensão “mercados” os itens que necessitam de ações de melhoramento são os 9 fatores sobre produtos substitutos, a colocação do produto no mercado externo, o grau de concentração dos fornecedores de matéria-prima e a qualidade do produto final. Na dimensão “logística” alguns fatores ficaram alocados na zona de ação urgente, como o custo do transporte até a indústria, capacidade de armazenamento até a indústria, condições de transporte até a indústria e as condições de armazenamento até a indústria. Nesta mesma dimensão, alguns fatores como os fluxos de informações tecnológicas, contrato entre o produtor e a indústria, contrato entre a indústria e o varejo e os custos de armazenamento para a indústria necessitam de ações de melhoramento. Na dimensão “ambiente institucional”, os fatores referentes aos indicadores macroeconômicos, legislação ambiental e o processamento agroindustrial, a legislação ambiental e a produção rural, inspeção sanitária e o processamento agroindustrial e o acesso às condições de crédito para a indústria também necessitam de ações de melhoramento para aumentar o seu desempenho. Estas conclusões devem fornecer subsídios e informações que contribuirão na tomada de decisão e no estabelecimento de estratégias empresariais a fim de aumentar o desempenho das atividades dentro da indústria ervateira, tornando-a mais competitiva no mercado que estão inseridas. / The yerba mate Market has been growing and getting featured in the most important countries and states which produces it, using the yerba mate not only for it’s traditional drink, “the chimarrão”, but with other alternative uses that has been appearing because of it’s important properties. Due to the increasing of the demand in different kinds of markets, they request the need of researches which evaluate and confirms the conditioning facts of the performance aiming to generate informations to subsidize priority actions of the improvement for it’s increasing sector. In this case, the actual research had as objective to identify the factors which condition the “ervateiras” industries performance from Alto Taquari/RS. As the theoretical contribution for the subsidized review of the data had used the Economical Industry theory, the Costs Economy of transactions and the theory which had involved the use of Importance-Performance Matrix. The primary data were collected through structured questionnaires in a quantitative way, using the likert scale of 1-7 points. The questionnaires were applied via Google Docs and after that shown physically through the industry agents in the “ervateiro” pole from Alto Taquari/RS. The questionnaire was structured in seven sections, both first and second questions referred to the gathered information about the interviewed people and the “ervateiras” industries, which had as objective describe and characterize the studied objetct. The four other sections referred to the conditioning dimensions of the performance, which are they: Production Factors/ Markets/ Logistics/ Institutional Ambient/ and the seventh section was about the view of the productive chain of yerba mate seen by the “ervateiras” industries. The analytical method of the data was consisted in the application of the matrix importance-performance suggested by Slack, Chambers and Johnston (2002), in which provide information about the importance level and assigned performance of the factors that made each one of these dimensions. The data was organized in spreadsheets of the excel and submitted to a describing statistic analysis, with average values referred to the degree of importance and the average referred to the level of performance for each dimension analyzed. With the result of research it is concluded that the dimension of “production factors” the necessary items of the improvement actions are the availability of the raw material , the acquisition cost of the machinery, the availability of labor and the possession and capacity of the machinery. In the “market” dimension, the items that have the need of 11 improvement actions are the factors about the swapped products, the placement of the product in outside market, the degree of concentrations of the raw material developers and the final product’s quality. In the logistic dimension some factors were placed in the urgent-action-zone, like the cost of means of transportation to the industry, the storage capacity to the industry, conditions of the transport to de industry and the conditions of the storage to the industry. In the same dimension, some factors like the flow of technological information, the contract between the industry and the producer, the contract between and the retail, the costs of the storage for the industries needs the improvement actions. In the “Institutional Ambient” dimension, the factors which refers to the macroeconomic indicators, environmental legislation and the agroindustrial process, the environmental legislation and the rural production, sanitary inspection and the agroindustrial process and the access to the credit condition for the industries still need the actions of improvement to increase it’s performance. This condition should provide subsidies and information that will contribute with the decision taken and in the establishment of business strategies with the desire of increasing the performance of the activities inside the “ervateiras” industries, turning into the most competitive one in the market which they are part of.

Inquiry about ideal library was sought by interdisciplinary approach from human competence derived from performance engineering by Gilbert (1978), and the library information policy by Wilson (1977). With Wilson's insights into the field of library and information science (LIS), this work demonstrated the synthesis of Wilson and Gilbert: engineering as common ground. One of the central concerns in LIS, utilization of knowledge, is re-conceptualized as Gilbert's view of performance, which reflected at different vantage points. Four leisurely theorems are introduced for his view of performance engineering, which produce human competence. The performance matrix is the application tool that represents Gilbert's theorems of performance engineering. It is used to clarify vantage points about the library, and constructed a model of the performance engineering system of ideal library. Based upon the model, two applications were made. One is to apply the performance matrix to the existing academic library. Another is to apply the performance matrix for building a special collection. These two applications show that the performance matrix is capable to analyze existing performance system as well as designing and building a performance system.

This dissertation seeks to study the dynamics of the Rio Grande do Sul sheep production from the configuration of slaughterhose industry supply chains front cnsumer market requirements. Employed the strategy of mixed methods analysis, combining qualitative and quantitative approaches in conducting a multicase study. Therefore, three case studies were conducted from interviews in focal firms (slaughterhouse) in the municipalities of Santana do Livramento/RS, Pântano Grande/RS and Sapiranga/RS, interviews and questionnaires applied by the suppliers and customers of the focal firms and analysis of data from official records of the sheep industry in the State. The nature of the organizational forms of the slaughterhouse segment is checked based on the assumptions of supply chain management, through its strategic, structural and relational dimensions and the behavior of the various supply chains front requirements of the consumers is perceived through the analysis of the Importance-Performance Matrix, methodology proposed by Slack et al. (2009) and evaluated in the context of the present study. The differences and similarities in the slaughterhouse supply chains are exposed in the results, pointing to the diversity of organizational forms present in sheep meat production of Rio Grande do Sul and indicating a limitation of delimiters elements of a guiding the configuration of the supply chains of the slaughterhouse segment. It turns out that the use of the Importance-Performance Matrix in conjunction with the mesoanalitic approach of supply chains shown suitable as analysis methodology for the sector studied, providing an accurate vision of the relationship between the ways companies organize their supply chains and the specifics of demand. / A presente dissertação busca estudar a dinâmica da ovinocultura de corte do Rio Grande do Sul a partir da configuração das cadeias de suprimentos de empresas do segmento frigorífico frente aos requisitos do mercado consumidor. Emprega-se a estratégia de métodos mistos de análise, combinando as abordagens qualitativa e quantitativa na realização de um estudo multicaso. Para tanto, três estudos de caso foram realizados a partir de entrevistas em empresas focais (frigoríficos) nos municípios de Santana do Livramento/RS, Pântano Grande/RS e Sapiranga/RS, entrevistas e questionários aplicados junto à fornecedores e clientes das empresas focais, e, análise de dados oriundos de registros oficiais do setor ovino do estado. A natureza das formas organizacionais do segmento frigorífico é verificada com base nos pressupostos da gestão da cadeia de suprimentos, através de suas dimensões estratégica, estrutural e relacional, e, o comportamento das diferentes cadeias de suprimentos frente aos requisitos dos consumidores é percebido através da análise da Matriz Importância-Desempenho, metodologia proposta por Slack et al. (2009) e avaliada no contexto do presente estudo. As diferenças e semelhanças presentes nas cadeias de suprimentos dos frigoríficos são expostas nos resultados, apontando para a heterogeneidade de formas organizacionais presente na ovinocultura de corte do Rio Grande do Sul e indicando uma limitação de elementos conformadores de um padrão norteador na configuração das cadeias de suprimentos do segmento frigorífico. Verifica-se que a utilização da Matriz Importância-Desempenho em conjunto com a abordagem mesoanalítica de cadeias de suprimentos se mostra adequada como metodologia de análise para o setor estudado, proporcionando uma visão apurada da relação entre as formas como as empresas organizam suas cadeias de suprimentos e as especificidades da demanda.

This study outlines the strategies that were employed during the training of Grade 11 Physical Sciences teachers in the use and development of an Electronic Performance Support System (EPSS). The EPSS process involves extended individualised support for teachers through face-to-face training. A purposive sample was utilised and 22 Grade 11 Physical Sciences teachers participated in the study. Teachers’ skills and knowledge before and after the EPSS training process were measured on three measures of satisfaction (course material, the EPSS training process and the trainer’s competencies) and three measures regarding the EPSS (using an EPSS, creating a flowchart and designing an EPSS). A customer satisfaction index questionnaire and retrospective opinionnaire were used to collect data from the participants. Microsoft Excel was used to analyse data collected using the customer satisfaction index questionnaire. Furthermore a Statistical Package for the Social Sciences (SPSS) program was used to analyse data collected using a retrospective opinionnaire. Significant effects were found on all six measures when comparing the skills of teachers before and after attending the EPSS training programme. The results reveal that teachers who participated in the research are satisfied with the use, design and development of an EPSS in education. / Dissertation (MEd)--University of Pretoria, 2013. / gm2014 / Science, Mathematics and Technology Education / unrestricted

This study centres on curriculum development for a master craftsman level in the Printing, Newspaper and Packaging Industries which is didactically sound and takes cognisance of the dynamic vocational education and training milieu in which it occurs. Curriculum and curriculum development is viewed from a systems perspective and incorporates the specific andragogic didactic needs of the learner target group as well as the unique needs of an industrial sector. Because the National Qualification Framework model advocates an outcomes-based approach to curriculum development this necessitated the identification of a suitable standards generating process to articulate the master craftsman unit standards into a qualification capable of being recognised by the National Qualification Framework. The nature and complexity of the underpinning knowledge, skills and competencies for the master craftsman level were quantified and qualified by means of skills and competency profiling and the development of a job outcome taxonomy of skills, knowledge and attributes which incorporated critical cross field and fundamental skills, and their underpinning knowledge requirements. Using aspects ofvarious vocational education and training models and empirical research course content was sourced, evaluated and developed into appropriate modules of learning that are congruent with the accepted competency based modular training system used in the Industries. Course maps that integrate theory and practice were developed with multi skilling milestones linked to learner certification. Evaluation of resources for the delivery of the Master Craftsman Programme was facilitated by means of a provider quality assessment and accreditation system. The interactive teaching-learning situation and the evaluation processes and procedures were developed to enhance the assessment of applied competencies in the world of work. A pilot study and unit standards generating activities are to be used as a means of implementing and institutionalising the master craftsman curriculum. The findings of this study revealed that by viewing the curriculum from a systems perspective and using a suitable curriculum development model a creative master craftsman curriculum development process could take place. The competency profiling technique and taxonomy of competencies, skills, knowledge and attributes enabled the curriculum process to be a top-down approach which is outcomes-based. / Didactics / D.Ed. (Didactics)

This study centres on curriculum development for a master craftsman level in the Printing, Newspaper and Packaging Industries which is didactically sound and takes cognisance of the dynamic vocational education and training milieu in which it occurs. Curriculum and curriculum development is viewed from a systems perspective and incorporates the specific andragogic didactic needs of the learner target group as well as the unique needs of an industrial sector. Because the National Qualification Framework model advocates an outcomes-based approach to curriculum development this necessitated the identification of a suitable standards generating process to articulate the master craftsman unit standards into a qualification capable of being recognised by the National Qualification Framework. The nature and complexity of the underpinning knowledge, skills and competencies for the master craftsman level were quantified and qualified by means of skills and competency profiling and the development of a job outcome taxonomy of skills, knowledge and attributes which incorporated critical cross field and fundamental skills, and their underpinning knowledge requirements. Using aspects ofvarious vocational education and training models and empirical research course content was sourced, evaluated and developed into appropriate modules of learning that are congruent with the accepted competency based modular training system used in the Industries. Course maps that integrate theory and practice were developed with multi skilling milestones linked to learner certification. Evaluation of resources for the delivery of the Master Craftsman Programme was facilitated by means of a provider quality assessment and accreditation system. The interactive teaching-learning situation and the evaluation processes and procedures were developed to enhance the assessment of applied competencies in the world of work. A pilot study and unit standards generating activities are to be used as a means of implementing and institutionalising the master craftsman curriculum. The findings of this study revealed that by viewing the curriculum from a systems perspective and using a suitable curriculum development model a creative master craftsman curriculum development process could take place. The competency profiling technique and taxonomy of competencies, skills, knowledge and attributes enabled the curriculum process to be a top-down approach which is outcomes-based. / Didactics / D.Ed. (Didactics)