Submitted in fulfilment of the requirements for the Degree of Magister Technologiae: Human Resources Management, Durban University of Technology, 2013. / The purpose of this study was to investigate job satisfaction and employee performance at Stodels Retail Nurseries in the Western Cape. The main aim of the study was to determine the level of job satisfaction and its impact on employee performance. A quantitative methodological approach was used for collecting the data. The target population comprised of 122 employees at Stodels Retail Nurseries. A pre-coded close ended patented questionnaire was administered to the target population, using the survey method. There was a significantly high response rate of 100% which was largely due to the fact that the personal method was used for the administration of the questionnaire. The Statistical Program for the Social Sciences (SPSS) version 20.0 for Windows was used for the statistical analysis. There were some significant findings that emerged from the empirical analysis and results. The majority of respondents (64%) generally experienced job satisfaction at Stodels Retail Nurseries and a significant number of respondents (52.5%) also expressed their dissatisfaction with pay, compensation and benefits. A moderate number of respondents (43%) expressed further dissatisfaction with the limited opportunities for promotions. This however, did not affect the level of employee performance significantly. The hypothesis tested revealed that there was no significant relationship between job satisfaction and employee performance. It was recommended that employees at Stodels Retail Nurseries should be kept constantly motivated to ensure that job satisfaction and employee performance levels are kept high. Top management of Stodels Retail Nurseries need to implement a programme to increase job satisfaction and employee performance as this may lead to the added benefits for sustaining and improving its success in the retail nursery sector. The study concluded with directions for further research as well. / M

Abstracts in English and Zulu / Quantitative and qualitative research methods, which are descriptive in nature, were employed in this study to investigate the ineffective and insufficient implementation of policies, procedures and processes of supply chain management and demand management. This topic was explored with particular reference to the Immovable Asset Management Component of the South African Police Service (SAPS). Data were gathered from managers and officials responsible for demand management in the SAPS through personal interviews and self-administered questionnaires. The collected raw data were analysed through the identification of key themes and the use of statistical methods and graphs. The findings revealed that the SAPS does not set realistic timelines and does not budget for all identified needs relating to immovable assets. End-user demands are subsequently not met. It was found that non-compliance with statutory requirements leads to inadequate implementation of generally accepted principles of supply chain management. It was also established that the SAPS does not have the capacity to fulfil its facility management needs. Importantly, there is a shortage of appropriately qualified technical officials. In addition, it was found that the commitment and accountability of officials involved in the implementation of demand management may be enhanced by creating a better common understanding of the meaning of demand management policies and procedures. Consequently, recommendations were made on how to strengthen demand management within the supply chain of the SAPS. The study therefore contributes to the effective implementation of demand management in public administration in South Africa, particularly at the SAPS. / Izindlela zocwaningo ezencike kumanani nakwizinga lengxoxo (Quantitative and qualitative research methods), okuyizindlela ezichaza ngokwezimpawu, zisetshenzisiwe kulolu cwaningo ukuphenya ngokungasetshenziswa ngokwanele kwemigomo, kwezingqubo nangokwezinhlelo zokuphathwa kochungechunge lwemisebenzi yokukhiqiza (supply chain) kanye nokuphathwa kwezinga lemikhiqizo efunekayo. Isihloko siye sahlolwa ngokubhekisisa kakhulu kohlelo Lwesigaba Sokuphathwa Kwempahla Engahambi/engagudluki Yophiko Lwezesiphoyisa (Immovable Asset Management Component of the South African Police Service) (SAPS). Idatha yaqoqwa kubaphathi kanye nkubasebenzi ababhekene nokuphathwa kwezinga lomkhiqizo ofunekayo ophikweni lwe-SAPS ngokusebenzisa izinhlolovo kubantu kanye nemibhalo equkethe imibuzo (self-administered questionnaires). Idatha eqoqiwe eluhlaza engekasetshenzwa yahlaziywa ngokwehlukanisa izindikimba ezibalulekile kanye nokusetshenziswa kwezindlela zamanani kanye negilafu (statistical methods and graphs). Ulwazi olutholakele lukhombise ukuthi uphiko lwe-SAPS alubeki uhlelo lwezikhathi zoqobo futhi lolu hlelo alwenzi ibhajethi lazo zonke izidingo ezimayelana nezimpahla ezingahambi/ezingagudluki. Izimfuno zabasebenzisi bokugcina bomkhiqizo azifinyeleleki. Kutholakele ukuthi ukungalandelwa kwezimfuno zomthetho kuholele kwizinga lokusetshenziswa ngokungagculisi kwemigomo eyamukelwa uwonkewonke yokuphathwa kohlelo lochungechunge lwemisebenzi yokukhiqiza. Kuye kwatholakala ukuthi uphiko lwe-SAPS alunamandla okufeza izidingo zalo zokuphathwa kwezinhlaka zokusebenza. Okubalulekile, kunokusweleka kothisha kanye nabasebenzi abanekhono elifanele lesithekhinikhali. Ngaphezu kwalokhu, kutholakele ukuthi ukusebenza ngokuzibophelela nangokuziphendulela kwabasebenzi kubandakanye ukusetshenziswa kohlelo lokufuneka kwempahla kungaqiniswa ngokwakha ukuzwisisana okungcono okuchaza imigomo kanye nezingqubo zokuphathwa kwezinga lempahla edingekayo. Okokugcina, kuye kwenziwa izincomo mayelana nokuthi amaxhama ezinga lokufuneka kwempahla ngaphakathi kohlelo lochungechunge lwemisebenzi yokukhiqiza ophikweni lwe-SAPS. Ngalokho-ke ucwaningo lufake igalelo ekusetshenzisweni kahle kohlelo lokuphathwa kwezinga lokufuneka kwempahla ohlelweni lokulawulwa kwezinhlaka zombuso eNingizimu Afrika, ikakhulukazi ophikweni lwe-SAPS. / Public Administration and Management / M. P. A. (Public Administration)