Citizens of South Africa expect that the policy and regulatory changes introduced by government will be translated into tangible service delivery. Elected representatives, in particular, must demonstrate that national, provincial and local government are capable of managing public resources in a way that deliver benefits to its citizens. The ex- President Thabo Mbeki often used to speak about performance-driven public sector and has referred to the critical role that local government will play in this process. Municipalities which are at the coal-face of service delivery are being challenged to demonstrate their ability to execute both basic as well as enabling services crucial for social and economic growth and development. This challenge finds expression in the requirement that municipalities are expected to report on their performance, from both a civic and policy perspective. The present government is taking performance of government officials and politicians seriously. The Government has created a new ministry in the Presidency called Performance Mortitoring and Evaluation that will assist in ensuring that government performs better. The President of South Africa Mr. Jacob Zuma said that performance management works only if there is a mechartism to hold the people responsible and accountable City of Johannesburg (COJ) therefore looks at the effectiveness of City Scorecard (CS) in terms of performance management at the City of Johannesburg for enhanced performance of employees. The improved performance of employees is imperative for effective service delivery to communities. There were numerous protests all over the country between January and August 2009 including COJ against poor service delivery by different municipalities. It is therefore essential to identify the impact of City Scorecard on performance management of municipal employees. There is a close relationship between performance management and service delivery. The needs and expectations of the community are considered in Integrated Development Plan that assists the top Management of COJ to develop strategic objectives for the City. The priorities are established by the Mayor, commonly known as Mayoral priorities. The needs, priorities and strategies are combined, monitored and measured through City Scorecard (CS). The community is a yard stick of City Scorecard. The satisfaction of the community is a means to ensure that municipal officials are performing and rendering effective and efficient services to communities. / Thesis (M. Development and Management)--North-West University, Vaal Triangle Campus, 2010.

Citizens of South Africa expect that the policy and regulatory changes introduced by government will be translated into tangible service delivery. Elected representatives, in particular, must demonstrate that national, provincial and local government are capable of managing public resources in a way that deliver benefits to its citizens. The ex- President Thabo Mbeki often used to speak about performance-driven public sector and has referred to the critical role that local government will play in this process. Municipalities which are at the coal-face of service delivery are being challenged to demonstrate their ability to execute both basic as well as enabling services crucial for social and economic growth and development. This challenge finds expression in the requirement that municipalities are expected to report on their performance, from both a civic and policy perspective. The present government is taking performance of government officials and politicians seriously. The Government has created a new ministry in the Presidency called Performance Mortitoring and Evaluation that will assist in ensuring that government performs better. The President of South Africa Mr. Jacob Zuma said that performance management works only if there is a mechartism to hold the people responsible and accountable City of Johannesburg (COJ) therefore looks at the effectiveness of City Scorecard (CS) in terms of performance management at the City of Johannesburg for enhanced performance of employees. The improved performance of employees is imperative for effective service delivery to communities. There were numerous protests all over the country between January and August 2009 including COJ against poor service delivery by different municipalities. It is therefore essential to identify the impact of City Scorecard on performance management of municipal employees. There is a close relationship between performance management and service delivery. The needs and expectations of the community are considered in Integrated Development Plan that assists the top Management of COJ to develop strategic objectives for the City. The priorities are established by the Mayor, commonly known as Mayoral priorities. The needs, priorities and strategies are combined, monitored and measured through City Scorecard (CS). The community is a yard stick of City Scorecard. The satisfaction of the community is a means to ensure that municipal officials are performing and rendering effective and efficient services to communities. / Thesis (M. Development and Management)--North-West University, Vaal Triangle Campus, 2010.