Thesis (M.A.)--University of Alberta, 2010. / A thesis submitted to the Faculty of Graduate Studies and Research in partial fulfillment of the requirements for the degree of Master of Arts, Dept. of Political Science, University of Alberta. "Spring 2010." Title from pdf file main screen (viewed on April 27, 2010). Includes bibliographical references.

Thesis (Ph. D.)--George Washington University, 1988. / Vita. Includes bibliographical references (leaves 571-579).

Thesis (M.A.)--University of Alberta, 2010. / A thesis submitted to the Faculty of Graduate Studies and Research in partial fulfillment of the requirements for the degree of Master of Arts, Dept. of Political Science, University of Alberta. "Spring 2010." Title from pdf file main screen (viewed on April 27, 2010). Includes bibliographical references.

Thesis (M.A.)--University of California, May 1925. / Typewritten (carbon copy). Description based on print version record. Bibliography: numb. l. 133-140.

Thesis (Ph.D.)--Aberdeen University, 2009. / Title from web page (viewed on July 14, 2009). Includes bibliographical references.

Thesis--American University. / Typescript. NOT AVAILABLE FOR INTERLIBRARY LOAN. Diss. Abstracts: 40: 984 A, August, 1979. -- -- Copy 2: Microfilm. University Microfilms order #7916858. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 154-165).

Thesis (Ph. D.)--University of Wisconsin--Madison, 1974. / Typescript. Vita. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 259-269).

Thesis (Ph. D.)--University of Wisconsin, 1966. / Vita. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 299-314).

M.I.T. World Oil Project. / Research supported by the National Science Foundation under Grant no. SIA75-00739.

Thesis (MTech(Business Administration)--Cape Peninsula University of Technology, 2009. / The retail and distribution industry in Botswana's deregulated economy is one of the largest and most difficult sectors in which to operate, mainly because of levels of competition amongst Botswana companies and the global competitive industry, in general. Hill (2000:539) postulates that competition in free market economies generally tends to be tense depending on differences between distribution systems such as retail concentration, channel length and channel exclusivity. At the same time the retail industry grapples with other complex social and structural problems as they face ever increasing marketing problems that relate to attracting and maintaining customers (Luh, 2006:1). In view of the intense competition, it is more expensive to obtain a new customer than to retain and maintain an existing customer. Consequently, retailers should develop competitive and sustainable ways to maintain the customers that they have and should develop strategies to retain any new customers that the business acquires (Naylor and Frank, 2000:37). Botswana practices a free market and a heavily deregulated economy, which causes an increase in competition (Luh, 2006:1) and creates greater expectations from customers in pursuit of satisfaction and value (Peter and Donnelly, 2007:179) for their money. In Botswana, petrol and diesel prices are regulated by government, there is therefore no competition between the rivals based on prices. The competition landscape therefore shifts to amongst others, namely; service provision, location of the petrol station, and fuel brand in general. Petrol and diesel retail outlets should focus on areas of operations that will give them a sustainable competitive advantage over their competitors without altering the price of products. Mehta, Lalwani and Li Han (2000:21) posit that increased competition between retail businesses forces rivals to focus on good customer service as the only critical factor in the operation of their business (Zairi, 2000: 332). Customer loyalty is therefore, the most effective way to keep customers and to maintain profitability through repeated purchases (Luh, 2006:2). Loyalty is used to describe the behaviour of repeat customers, their ratings of the business, positive testimonials, and business from existing customers, as well as overall perception, about the business from the existing customers. The study focuses on the petroleum industry in an environment where there are several competitors, relative .to the size of the country, offering goods and services that are close substitutes. The industry in Botswana is characterised by five competitors that offer heavily substitutable products (BP Report, 2006:1-4). These rivals are BP, Shell, Caltex, Engen and Total.