Class of 2015 Abstract / Objectives: To describe refugee access to pharmacy care as perceived by key informants and pharmacists. Methods: Two groups of providers working with the refugee population in Tucson, AZ served as key informants. Case managers were asked questions about establishing refugees in a pharmacy and current resources available to refugees for pharmacy care. The interview for pharmacists focused on current services available for limited-English speaking patients, their point of view on these services and their perceptions of the barrier for refugee populations in accessing pharmacy care. Results: Five case managers and five pharmacists were interviewed. Overall case managers and community pharmacists identified the language barrier as the main problem for refugees in accessing pharmacy care. Translation services are limited in the community pharmacy setting and existing services are underutilized. Conclusions: Key informants and pharmacists agreed that language and communication are the principal barriers to access pharmacy care among refugees.

Class of 2017 Abstract / Objectives: To determine if there is a correlation between both awareness and utilization of pharmacy care services and patient satisfaction at an independent community pharmacy in Benson, Arizona. Subjects: Patients who visited the pharmacy within a 45-day period in 2016 and who have filled at least one prescription at that location. Methods: A self-reported questionnaire was administered by pharmacy staff to assess patients’ satisfaction ratings on the pharmacy’s performance. The questionnaire also inquired about patients’ awareness and use of pharmacy services as well as demographic information including a history of specific disease states. Data were evaluated using analytic software. Results: Questionnaires were completed by 48 men (mean age = 65.8; SD = 12.57) and 69 women (mean age 60.3; SD = 15.06), with the mean number of select health conditions being 1.63 (SD = 1.16) and 1.49 (SD = 1.24), respectively. There was no correlation between the number of services for which a patient was aware, nor the number of services utilized, and overall satisfaction (p=0.466 and p=0.384, respectively). However, there was a significant positive correlation between awareness and utilization of pharmacy services (r=0.208, p=0.019). Over 74% of respondents rated satisfaction for all measures “excellent,” with professionalism of the pharmacist (92.1%) and pharmacy staff (89.9%) ranking highest. The only category that received a “poor” rating was how well the pharmacist explains medication side effects. Conclusions There was no apparent correlation between awareness of pharmacy care services and patient satisfaction at The Medicine Shoppe in Benson, nor between utilization of pharmacy services and satisfaction. However, patient satisfaction scored high in all categories surveyed.