Thesis (M.P.A.)--University of Hong Kong, 1995. / Includes bibliographical references (leaves 122-129). Also available in print.

The research problem addressed in this study was to determine whether successful retail pharmacists exhibited specific traits. To achieve this objective a theoretical schedule of traits was developed, using relevant literature in which traits of entrepreneurs are described. The theoretical list consisted of the possession of the following traits: The need to achieve; Confidence in their abilities; The successful management of risk; Creativity and the possession of vision; The tendency/ability to view changes as opportunities; Internal locus of control; Leadership; High level of motivation; Tenacity; Communication skills. Each trait of the schedule was analysed using the literature identified during the literature study. The theoretical list was then used to develop a questionnaire to test the degree to which retail pharmacists in the Greater Port Elizabeth/Uitenhage Metropole concur. The empirical results obtained indicate a strong concurrence with the theoretical list of traits of successful retail pharmacists that was developed in the study. This resulted in the theoretical schedule being confirmed and accepted as a list of traits possessed by successful retail pharmacists.

No description available.

University of Macau / Faculty of Business Administration / Department of Management and Marketing

published_or_final_version / Public Administration / Master / Master of Public Administration

Τα τελευταία χρόνια έχει παρατηρηθεί μία αλλαγή ως προς τις ανάγκες που πρέπει να καλύπτει το επάγγελμα του φαρμακοποιού. Με την εισαγωγή της έννοιας της Φαρμακευτικής Φροντίδας, ο φαρμακοποιός καλείται να αναλάβει την ευθύνη για την παροχή κατάλληλης φαρμακοθεραπείας προς τον ασθενή - πελάτη, με στόχο τη βελτίωση της ποιότητας ζωής του. Ταυτόχρονα, το μεταβαλλόμενο εξωτερικό περιβάλλον τον αναγκάζει να παίρνει στρατηγικές αποφάσεις για την επιβίωση της επιχείρησής του. Το γεγονός ότι ο διττός ρόλος του φαρμακοποιού απαιτεί τη συλλογή, επεξεργασία και ανάλυση μεγάλου όγκου δεδομένων και ο περιορισμένος του χρόνος, συμβάλλουν στην ανάγκη για διεύρυνση της χρήσης των Συστημάτων Μηχανογράφησης στα φαρμακεία. Αυτή η εργασία είχε ως στόχο να αξιολογηθούν τα διάφορα Συστήματα Μηχανογράφησης Φαρμακείων. Επίσης, να ερευνηθεί κατά πόσο η Φαρμακευτική Φροντίδα και η Διαχείριση Γνώσης με τη χρήση των συστημάτων αυτών μπορούν να οδηγήσουν στην καλύτερη ικανοποίηση των αναγκών των πελατών – ασθενών και των ιδιαίτερων προτιμήσεών τους και επομένως στην ενδυνάμωση του φαρμακοποιού. Για τη διεξαγωγή της έρευνας μοιράστηκε ερωτηματολόγιο σε 172 φαρμακοποιούς διαφόρων περιοχών της Ελλάδας. Οι ερωτήσεις εστίαζαν στις αντιλήψεις των φαρμακοποιών ως προς την έννοια της Φαρμακευτικής Φροντίδας, στις σχέσεις τους με τους πελάτες, τις φαρμακευτικές εταιρίες και τις φαρμακαποθήκες και στην αξιολόγηση των δυνατοτήτων που προσφέρονται από τα Συστήματα Μηχανογράφησης που χρησιμοποιούσε ο καθένας στο φαρμακείο του. Η έρευνα απέδειξε ότι οι φαρμακοποιοί δεν εκμεταλλεύονται τις δυνατότητες των Συστημάτων για την εφαρμογή της Φαρμακευτικής Φροντίδας. Επιπλέον, αποδείχτηκε ότι η Διαχείριση Γνώσης και η Φαρμακευτική Φροντίδα συμβάλλουν στην ικανοποίηση των αναγκών των πελατών – ασθενών, η οποία τελικά οδηγεί στην ενδυνάμωση του φαρμακοποιού μέσω της επίδρασής του στη διαδικασία λήψης αγοραστικής απόφασης των πελατών - ασθενών. / In recent years there has been a change in the needs that must be covered by the pharmacist profession. By introducing the concept of pharmaceutical care, the pharmacist is called upon to undertake the responsibility to provide the appropriate medication to the patient – client in order to improve the quality of its life. At the same time, the changing external environment forces him to take strategic decisions for the survival of his business. The fact that this dual role of the pharmacist requires, on the one hand, collecting, processing and analyzing large volumes of data and on the other hand its time is limited, contribute to the need for expanded use of computer systems in pharmacies. This Master Thesis aimed to assess the various Pharmacy Management Information Systems. Also, to investigate whether the Pharmaceutical Care and Knowledge Management with the use of these systems can lead to better satisfaction of customers’ - patients’ needs and their particular preferences and thus to strengthen the pharmacist. For the purposes of the survey, a questionnaire was distributed to 172 pharmacists in different areas of Greece. Questions focused on the perceptions of pharmacists regarding the meaning of Pharmaceutical Care in their relations and interactions with customers, pharmaceutical companies and wholesalers. Also, they focused on the evaluation of the possibilities offered by the Pharmacy Management Information Systems that pharmacists use in their pharmacies. The survey proved that pharmacists do not exploit the capabilities of Systems for the implementation of Pharmaceutical Care. Likewise, it was proved that Knowledge Management and Pharmaceutical Care contribute to the satisfaction of patients’ needs, which ultimately leads to the empowerment of the pharmacists through their effect in the purchasing decisions of patients - customers.

Health Management Information System (HMIS) in developing countries lags seriously behind as compared to the developed countries; and the existing HMIS in many countries is insufficient to support health management functions. The purpose of this study was to describe the implementation of Anti-retroviral Therapy (ART) pharmacy management information system in public health facilities. Quantitative, descriptive research was conducted at 38 public health facilities. The participants of the study were Pharmacists and Druggists those are working at ART Pharmacy. Data collection was done by using structure questionnaire. 76 respondents were recruited to participate in the study. The participants ages ranged from 26-50 years and all had more than 2 years’ work experience. The study indicated that even if there is a system at most health facilities their utilization of information technology (IT) for pharmacy practice were not appreciated. The findings indicated that the need for creating awareness among professionals in giving more skill oriented and also a formal in-service information technology related trainings for the professionals. To achieve better utilization of information technology at health care delivery system particularly pharmacy practice, government and stakeholder should consider capacity building activities through proper training and it should also viewed as a long term socio-cultural and technical development process. / Health Studies / M.A. (Public Health with specialization in Medical Informatics)

University of Macau / Institute of Chinese Medical Sciences

University of Macau / Institute of Chinese Medical Sciences

Health Management Information System (HMIS) in developing countries lags seriously behind as compared to the developed countries; and the existing HMIS in many countries is insufficient to support health management functions. The purpose of this study was to describe the implementation of Anti-retroviral Therapy (ART) pharmacy management information system in public health facilities. Quantitative, descriptive research was conducted at 38 public health facilities. The participants of the study were Pharmacists and Druggists those are working at ART Pharmacy. Data collection was done by using structure questionnaire. 76 respondents were recruited to participate in the study. The participants ages ranged from 26-50 years and all had more than 2 years’ work experience. The study indicated that even if there is a system at most health facilities their utilization of information technology (IT) for pharmacy practice were not appreciated. The findings indicated that the need for creating awareness among professionals in giving more skill oriented and also a formal in-service information technology related trainings for the professionals. To achieve better utilization of information technology at health care delivery system particularly pharmacy practice, government and stakeholder should consider capacity building activities through proper training and it should also viewed as a long term socio-cultural and technical development process. / Health Studies / M.A. (Public Health with specialization in Medical Informatics)