The purpose of this study is to explore the relationship between positive psychological capital, job engagement, service climate and service-oriented organizational citizenship behavior.The research is analyzed with questionnaires collected from service persons in five different telecommunication companies in Taiwan.Total 634 questionnaires were administered and 605 effective respondents were acquired.The data was analyzed by factor analysis, reliability analysis, descriptive statistics, t-test, ANOVA, person product moment relationship analysis, and measured by SEM model to examine the relationship among the constructs.The major result of this study is as following: 1. Positive psychological capital has positive effect on the job engagement, service climate and service-oriented organizational citizenship behavior. 2. Job engagement has positive effect on the service climate and service-oriented organizational citizenship behavior. 3. Job engagement and service climate moderate positively the relationship between positive psychological capital and service-oriented organizational citizenship behavior. 4. Service climate moderate positively the relationship between job engagement and service-oriented organizational citizenship behavior.

The purpose of the study is to explore the relationship between employees¡¦ perceived organizational support, positive psychological capital, readiness for organizational change and resistance to organizational change. The total valid sample consisted of 188 employees from companies in manufacturing industry, which was undergoing change. The data from matched supervisor and subordinate (a 1:4 supervisor -subordinate ratio) responses was analyzed by factor analysis, reliability analysis, and measured by LISREL model to examine the relationship among the constructs. Results showed that employees¡¦ readiness for organizational change had direct effects on their resistance to organizational change, and indicated that readiness for organizational change fully mediated the relationships between perceived organizational support and resistance to organizational change. In addition, readiness for organizational change fully mediated the relationships between positive psychological capital and resistance to organizational change as well. However, neither perceived organizational support nor positive psychological capital had direct effect on employees¡¦ resistance to change. Finally the study provided three suggestions for companies. Firstly, good communication environment and change-supporting culture should be constructed. Secondly, companies could build the competency index including positive psychological capital and implement it into HRM practice, such as recruitment, selecting, and training. Thirdly, employees¡¦ perceived organizational support could be cultivated by providing employees the employee assistance program.

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-07-11T14:14:44Z No. of bitstreams: 1 Dissert Andréa Perez Corrêa.pdf: 4474805 bytes, checksum: 99bff722994fb17e0e2bac78d51cb56c (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-07-11T17:58:01Z (GMT) No. of bitstreams: 1 Dissert Andréa Perez Corrêa.pdf: 4474805 bytes, checksum: 99bff722994fb17e0e2bac78d51cb56c (MD5) / Made available in DSpace on 2017-07-11T17:58:01Z (GMT). No. of bitstreams: 1 Dissert Andréa Perez Corrêa.pdf: 4474805 bytes, checksum: 99bff722994fb17e0e2bac78d51cb56c (MD5) Previous issue date: 2017-03-30 / Ainda é perceptível nos tempos atuais uma ausência de foco nos aspectos positivos dos indivíduos e uma atenção ainda concentrada numa modelagem de liderança voltada para saneamento de déficits de competências. Nesse contexto, as pesquisas da Psicologia Positiva surgem com seus métodos cientificamente rigorosos, aprofundando o estudo dos aspectos positivos das pessoas e sobre uma vida mais significativa e com maior bem-estar. Diante disso, a área do comportamento organizacional constata a possibilidade de migrar para seu arcabouço teórico as descobertas sobre os benefícios comprovados pela Psicologia Positiva e constrói a modelagem do Comportamento Organizacional Positivo, onde o capital psicológico positivo - PsyCap, com seus quatro componentes – esperança, otimismo, autoeficácia e resiliência- surgem como um desdobramento dos capitais do ambiente organizacional, colaborando com uma abordagem mais positiva no contexto do trabalho. Nesse cenário, o objetivo geral desse estudo é, no contexto organizacional brasileiro, mais especificamente na instituição pública Comissão Nacional de Energia Nuclear – CNEN, identificar qual a opinião dos servidores e terceirizados – líderes ou liderados - sobre os possíveis benefícios, que uma postura voltada para o foco e o desenvolvimento do PsyCap pode trazer para o trabalho, verificando se a teoria sobre o tema se confirma ou diverge ao final deste estudo. Para o atingimento deste objetivo, foi desenvolvida uma pesquisa exploratória, levando-se em consideração a embrionária aplicação do tema capital psicológico positivo no Brasil, o que permitiu uma análise do fenômeno de forma mais investigativa. Por meio de uma pesquisa on line, sugerida com participação voluntária ao universo de 2.959 servidores e terceirizados de todas as unidades da CNEN, foi aplicado questionário de pesquisa com perguntas elaboradas com base na revisão da literatura, tendo sido alcançada uma amostra de 232 respondentes. Os dados estatísticos permitiram chegar a resultados generalizáveis de que há uma percepção positiva por parte dos respondentes sobre a aplicabilidade do PsyCap, no que tange aos benefícios que podem trazer ao trabalho, sobre a geração de benefícios com a aplicação de uma intervenção/treinamento com essa temática e sobre a aptidão de lideres no trato de uma abordagem com PsyCap. Além disso, foram identificados os componentes individuais e do trabalho que podem favorecer o aumento dos índices do Psycap e como o índice de PsyCap dos líderes pode favorecer e em que termos o ambiente de trabalho em algumas variáveis. O presente estudo traz enorme contribuição para: uma possível aplicabilidade de iniciativas no ambiente organizacional da CNEN e provavelmente em outras instituições com perfil similar; conhecimento para a construção de um modelo de intervenção/treinamento customizada aos ambientes do serviço público federal que possam vir a ser generalizáveis em outras empresas com configuração distinta; a geração de novos conhecimentos sobre o PsyCap no contexto nacional e incentivo a novas pesquisas acadêmicas com a temática do PsyCap no Brasil. / A lack of focus on the positive aspects of individuals is still perceptible, and attention is still focused on leadership modeling, aimed at sanitizing skills deficits. In this context, Positive Psychology research emerges with its scientifically rigorous methods, deepening the study of positive aspects of people and a more meaningful and well-being life. Thus, the area of organizational behavior shows the possibility of migrating to its theoretical framework the findings about the benefits of Positive Psychology and builds the Positive Organizational Behavior modeling, where positive psychological capital - PsyCap, with its four components - hope, Optimism, self-efficacy, and resilience-emerged as an unfolding of the capitals of the organizational environment, collaborating with a more positive approach in the context of work. In this scenario, the general objective of this study is, in the Brazilian organizational context, more specifically in the public institution CNEN, to identify the opinion of the servers and outsourced - leaders or commanded - about the possible benefits that a posture focus and development of PsyCap can bring to the work, checking whether the theory on the topic is confirmed or diverges at the end of this study. To achieve this objective, an exploratory research was developed, taking into account the embryonic application of the positive psychological capital theme in Brazil, which allowed an analysis of the phenomenon in a more investigative way. Through an online survey, suggested with voluntary participation to the universe of 2,959 servers and outsourced of all the units of CNEN, a questionnaire of research was applied with questions elaborated based on the literature review, having been reached a sample of 232 respondents. The statistical data allowed us to reach generalizable results that there is a positive perception by the respondents about the applicability of PsyCap, regarding the benefits that can bring to work, about the generation of benefits with the application of an intervention / training with this And on the aptitude of leaders in dealing with a PsyCap approach. In addition, we identified the individual and work components that may favor the increase of the Psycap indexes and how the PsyCap index of the leaders can favor and in what terms the work environment in some variables. The present study presents a great help for: the possible applicability of initiatives in the organizational environment of CNEN and probably in other institutions with similar profile; Knowledge for the construction of a model of intervention / personalized training for the environments of the federal public service that can be generalizable in other companies with different configuration; The generation of new knowledge about PsyCap in the national context and the encouragement of new academic research with PsyCap in Brazil.

The purpose of this study is to explore the effects of scale of change and behaviors of change leadership on employee job psychological stress and employee affective commitment to change, and to explore the job psychological stress in the organizational change strategy and affective commitment to change, whether in relations with intermediary results. Besides, this research also explores the moderating effects of employee positive psychological capital on organizational change strategy. Five hundred and eleven effective surveys were received by employees of Taiwanese banks. The data was analyzed by factor analysis, reliability analysis, using the LISREL model to measure the relationship amongst the constructs. Results showed that organizational change strategy and employee positive psychological capital had significant positively influence on employee affective commitment to change. Furthermore, job psychological stress had a significant negative influence on employee affective commitment to change. The mediating effects of employee job psychological stress towards organizational change strategy can negatively influence employee affective commitment to change. We also found that employee positive psychological capital could moderate the relationship between behaviors of change leadership and affective commitment to change. As a result, it is suggested that by improving psychological factors at work, it is possible to promote employee affective commitment to change as well as positive organization change.

Made available in DSpace on 2016-08-03T16:34:28Z (GMT). No. of bitstreams: 1 Valeria Esboriol.pdf: 696246 bytes, checksum: f9dbac0f83292104149a5d360602417d (MD5) Previous issue date: 2013-11-27 / The healthcare industry is heavily impacted by several factors and is considered one of the most important branches of the Brazilian economy. The healthcare professional is challenged to meet the management of issues for which it was not developed in his academic educational process. Whereas emotionally intelligent people and at the same time carrying positive psychological states that integrate psychological capital,have a psychic structure that enables them to achieve leadership positions,this study aimed to interpret and discuss the correlations between emotional intelligence,psychological capital and perception organizational support. Study participants were 123 managers with academic health degree and experience in the health industrie. Data collection was conducted through self-administered electronic questionnaire and data were analyzed using descriptive and bivariate analysis through SPSS software in its version 19.0 . It was evident that these professionals possess in greater evidence of self awareness the ability of emotional intelligence, on the other hand have limitations on the availability and the establishment of personal relationships (sociability) as relevant in the management process.Already dimensions related to psychological capital , focused on job performance , demonstrated that this professional is confident in its ability to contribute to company goals and to overcome possible obstacles inherent in their work activities. Added to your psychological capital to support the perception that the organization can offer you support when you need to feel good and perform their tasks. / O setor de saúde é fortemente impactado por diversos fatores e é considerado um dos mais importantes ramos da economia brasileira.O profissional da área é desafiado a responder pela gestão de temas para os quais não foi desenvolvido em seu processo educacional acadêmico. Considerando que pessoas emocionalmente inteligentes e ao mesmo tempo portadores de estados psicológicos positivos, que integram o capital psicológico, possuem uma estrutura psíquica que lhes possibilite atingir posições de liderança, este estudo objetivou interpretar e discutir as correlações entre inteligência emocional, capital psicológico, e percepção do suporte organizacional. Participaram do estudo 123 gestores com formação acadêmica em saúde e experiência em organizacões do segmento saúde. A coleta de dados foi realizada através de questionário eletrônico auto aplicável e os dados foram submetidos a análise descritiva e bivariada através do software SPSS em sua versão 19.0. Evidenciou-se que estes profissionais possuem em maior evidência a habilidade da inteligência emocional de autoconciencia, por outro lado apresentam limitações na disponibilidade e no estabelecimento das relações pessoais (sociabilidade) tão relevantes no processo de gestão. Já as dimensões relativas a capital psicológico, voltadas para o desempenho no trabalho, demonstraram que este profissional é confiante na sua capacidade de contribuição com os objetivos da empresa, bem como de superar os possíveis obstáculos inerentes a sua atividade laboral. Soma-se a seu capital psicológico a percepção de suporte que a organização possa lhe oferecer, quando necessitar de apoio para sentir-se bem e realizar suas tarefas.

Se evaluó la relación existente entre el capital psicológico positivo y el desempeño laboral individual de los empleados de la Gerencia de Repuestos de la empresa Divemotor a través de un estudio no experimental, transversal, correlacional. Para esto, se contó con una muestra de 86 empleados entre 21 y 60 años de edad. Los resultados mostraron que el constructo Capital Psicológico Positivo conformado por la autoeficacia, resiliencia, optimismo y esperanza, tiene relación directa con el desempeño en la tarea de los empleados pertenecientes a la empresa Divemotor. Además, el constructo Capital Psicológico Positivo conformado por la autoeficacia, resiliencia, optimismo y esperanza, tiene relación inversa con el comportamiento contraproducente de los empleados pertenecientes a la empresa Divemotor. Asimismo, también, el constructo Capital Psicológico Positivo conformado por la autoeficacia, resiliencia, optimismo y esperanza, tiene relación directa con el desempeño en el contexto de los empleados pertenecientes a la empresa Divemotor. Los resultados permiten evidenciar la importancia en la atención de desarrollar del constructo de Capital Psicológico Positivo dentro de las organizaciones para el impacto en el desempeño laboral de los colaboradores. / The relationship between Positive Psychological Capital and Individual Work Performance of the employees of the Parts Management of the Divemotor company was evaluated through a non-experimental, cross-sectional, correlational study. For this, we had a sample of 86 employees between 21 and 60 years of age. The results showed that the Positive Psychological Capital construct made up of self-efficacy, resilience, optimism and hope, it has a direct relationship with the performance in the task of the employees belonging to the company Divemotor. In addition, the Positive Psychological Capital construct made up of self-efficacy, resilience, optimism and hope, has an inverse relationship with the counterproductive behavior of employees belonging to the company Divemotor. Likewise, the Positive Psychological Capital construct made up of self-efficacy, resilience, optimism and hope, is directly related to performance in the context of employees belonging to the company Divemotor. The results show the importance of developing the construct of Positive Psychological Capital within organizations for the impact on the work performance of employees. / Trabajo de investigación

本研究旨在瞭解國中校長正向領導、教師正向心理資本與教師組織公民行為的現況，並比較不同背景變項之國中教師知覺校長正向領導、教師正向心理資本與教師組織公民行為的差異情形，最後探討國中校長正向領導、教師正向心理資本與教師組織公民行為之關係。 本研究採問卷調查法進行研究，以臺北市、新北市和桃園縣之國中正式教師為對象，共發出896份問卷，回收831份，有效問卷823份，回收有效率91.85％。調查所得資料分別以IBM SPSS Statistics 20.0版及IBM SPSS Amos 21.0版電腦統計套裝軟體進行描述性統計、獨立樣本t檢定、單因子變異數分析、Pearson 積差相關、結構方程模式(SEM)等統計分析。研究主要發現如下： 一、 目前臺北市、新北市和桃園縣之國中教師知覺校長正向領導、教師正向心理資本與教師組織公民行為之現況呈中上程度。 二、 不同背景變項之國中教師知覺校長正向領導、教師正向心理資本與教師組織公民行為有顯著差異。 1. 男性、年齡51歲以上、服務年資5年以下、兼任行政職務、服務於24班以下學校之國中教師知覺校長正向領導的程度較高。 2. 男性、年齡51歲以上、兼任行政職務之國中教師表現出較高的教師正向心理資本。 3. 男性、年齡51歲以上、兼任行政職務之國中教師表現出較佳的教師組織公民行為。 三、 國中教師知覺校長正向領導、教師正向心理資本與教師組織公民行為兩兩之間具有正相關。 四、 國中校長正向領導透過教師正向心理資本影響教師組織公民行為，其中教師正向心理資本具中介效果。 最後依據研究結果與結論，提出具體建議，以作為教育行政機關、國中校長、國中教師及未來研究者之參考。 / The aim of this study is to discuss the junior high school teachers’ perception toward the principals’ positive leadership, teachers’ positive psychological capital and teachers’ organization citizenship behaviors, compare the differences in the perception of the principals’ positive leadership, teachers’ positive psychological capital and teachers’ organization citizenship behaviors among teachers with different background variables. Finally, the study explores the relationship among the junior high school teachers’ perception of the principals’ positive leadership, teachers’ positive psychological capital and teachers’ organization citizenship behaviors. The research is to adopt questionnaire survey by targeting on the junior high school teachers of Taipei City, New Taipei City and Taoyuan County. A total of 896 questionnaires were distributed and 831 questionnaires were received. There were 823 valid samples, with a valid return rate of 91.85%. The date analyses, through IBM SPSS Statistics 20.0 and IBM SPSS Amos 21.0, included descriptive statistics, t-test, one way ANOVA, Pearson product-moment correlation coefficient and structural equation modeling (SEM). The main findings of this research are as follows: 1. Currently, in Taipei City, New Taipei City and Taoyuan County, the perception of junior high school teachers towards principals’ positive leadership, teachers’ positive psychological capital and teachers’ organization citizenship behaviors are above average. 2. The perception of junior high school teachers with different background variables towards principals’ positive leadership, teachers’ positive psychological capital and teachers’ organization citizenship behaviors have significant differences. 2.1 Male teachers, teachers aged above 51, teachers with less than 5 years of teaching experience, teachers as directors or section chief, teachers who teach at a school with less than 24 classes highly perceive principals’ positive leadership. 2.2 Male teachers, teachers aged above 51, teachers as directors or section chief highly perceive teachers’ positive psychological capital. 2.3 Male teachers, teachers aged above 51, teachers as directors or section chief highly perceive teachers’ organization citizenship behaviors. 3. There are positive correlations among the junior high school teachers’ perception toward the principals’ positive leadership, teachers’ positive psychological capital and teachers’ organization citizenship behaviors. 4. The junior high school principals’ positive leadership through teachers’ positive psychological capital affects teachers’ organization citizenship behaviors, teachers’ positive psychological capital with mediating effect. Finally, according to the research findings and conclusions, the study proposes the suggestions as references for educational authority, junior high school principals, teachers and future researchers.

This qualitative multiple case study aims to describe the experiences of two Black women who chose to leave the classroom and transition to other roles within the field of education. Using metaphorical analysis, this study employed the four-capital theoretical framework. This framework connects human capital, structural capital, social capital, and positive psychological capital as factors related to teacher attrition and retention. This study illustrates how the participants' experiences fit into the four-capital theoretical framework and highlights the metaphors the participants use to describe their transition. The researcher conducted two semi-structured open-ended interviews in which the participants were asked to describe their experiences in the classroom as well as their experiences in their new positions. The researcher analyzed the metaphors used by the participants and categorized their responses based on the four capitals. The identified metaphors offered a vivid description of the participants' experiences. The results indicated that although the experiences of the participants are similar to those found throughout the literature, the four-capital theory helps describe their experiences more holistically. Rather than having isolated reasons for leaving the classroom, the attrition of the participants can be explained by examining the interconnectedness of the various capitals. These findings suggest that teacher retention and attrition be studied by looking at a variety of causes as opposed to isolated factors.