The purpose of this study is to examine the use of ERP and outputs by six decision-makers in one SME manufacturing organization and provide artifacts targeted to improve their pricing decisions. Through elaborated action design research, we collect data to diagnosis decision-makers concerns and identify decision making biases and errors. Using insights and collaboration, we design, implement and evaluate seven artifacts targeted to minimize four biases identified – overconfidence bias, optimistic bias, planning fallacy and representativeness. The data collected during the diagnosis phase reveals that concerns fell into three primary themes: data, human interfaces, and cognitive bias. The seven combined artifacts implemented have a positive impact minimizing bias in this organization. This research reveals how artifacts such as policies, procedures, processes, reports and system modules help SME decision-makers mitigate cognitive biases and errors. Additionally, this study confirms that the eADR process can be an effective means of implementing incremental changes, evaluating impacts and increasing engagement in this environment. Limitations of this study include concurrent introduction of artifacts, single SME organization and embedded nature of the researcher.

Products are priced in order to sell them and make a profit. Every firm, therefore, needs a pricing strategy. Such a strategy should be simple. It should ensure simplicity in tactics and decisions and minimize complications. It is difficult to set a price with the help of only one pricing model. The price of a product may vary due to factors like geographical area, different clients and time difference. Prices must always be cost-compatible. An essential step in deciding on a pricing strategy involves looking at the characteristics of pricing decisions. The classic economic theory is based upon demand and supply and attempts to balance these two concepts. In most cases it works on the basis of cost plus profit. This way of thinking about prices does not guarantee a profit, because costs and profit depend upon volume and volume is dependent on the correct price. Prices can be cut at first. In this way only a small profit will be ensured. If the price is too low it will not automatically ensure a profit. Usually little attention is paid to the market itself in deciding on a price. It is not an easy task to arrive at the 'envelope of acceptable prices". Not to fall into the standard trap of adding profit to cost, one has to have a broad overview of pricing strategies. Multiple approaches are followed in determining prices. Firstly, one can look at cost and its characteristics. By adding a profit margin to cost, one can determine a new price. It may be too low or it may be too high, resulting in the risk that customers will buy the competition's product. It is there for essential to look at strategic concepts like the competition's price as well. The way a buyer looks at certain prices and then decides whether to buy or not, also plays a very important role. All of these factors have to be taken into consideration and all aspects have to be balanced to arrive at a price. A framework for pricing decisions includes the recognition of the need for a pricing decision, determining a price, developing a model, identifying and anticipating pricing problems, developing feasible courses of action, forecasting the outcomes of each alternative and monitoring and reviewing the outcome of each action. Management's pricing decision is taken after studying all this information. Information can be given as a single answer or in detail. Costs can be divided into direct costs and absorption costs. Although prices can be determined in more ways than one, the ideal is to take more than one factor into consideration. Every aspect must carry a weight and these weights can be changed. That is why the multiple criteria decision method is so effective. With this method a few factors are taken into account. Each of these factors adds to the price definition in a certain manner with regard to each product. By changing the profit margin, the price can be adjusted until one is satisfied with the new price. A company's structure, location and nature will play a role in determining which technique is used to determine a price. The best technique is one that can be adjusted and where multiple criteria can be set. The choice of a technique is a personal choice. The multi-criteria method is flexible and prices can be determined uniformly for all products or for a single product. / Thesis (M.Sc. (Computer Science))--North-West University, Potchefstroom Campus, 2004.

Products are priced in order to sell them and make a profit. Every firm, therefore, needs a pricing strategy. Such a strategy should be simple. It should ensure simplicity in tactics and decisions and minimize complications. It is difficult to set a price with the help of only one pricing model. The price of a product may vary due to factors like geographical area, different clients and time difference. Prices must always be cost-compatible. An essential step in deciding on a pricing strategy involves looking at the characteristics of pricing decisions. The classic economic theory is based upon demand and supply and attempts to balance these two concepts. In most cases it works on the basis of cost plus profit. This way of thinking about prices does not guarantee a profit, because costs and profit depend upon volume and volume is dependent on the correct price. Prices can be cut at first. In this way only a small profit will be ensured. If the price is too low it will not automatically ensure a profit. Usually little attention is paid to the market itself in deciding on a price. It is not an easy task to arrive at the 'envelope of acceptable prices". Not to fall into the standard trap of adding profit to cost, one has to have a broad overview of pricing strategies. Multiple approaches are followed in determining prices. Firstly, one can look at cost and its characteristics. By adding a profit margin to cost, one can determine a new price. It may be too low or it may be too high, resulting in the risk that customers will buy the competition's product. It is there for essential to look at strategic concepts like the competition's price as well. The way a buyer looks at certain prices and then decides whether to buy or not, also plays a very important role. All of these factors have to be taken into consideration and all aspects have to be balanced to arrive at a price. A framework for pricing decisions includes the recognition of the need for a pricing decision, determining a price, developing a model, identifying and anticipating pricing problems, developing feasible courses of action, forecasting the outcomes of each alternative and monitoring and reviewing the outcome of each action. Management's pricing decision is taken after studying all this information. Information can be given as a single answer or in detail. Costs can be divided into direct costs and absorption costs. Although prices can be determined in more ways than one, the ideal is to take more than one factor into consideration. Every aspect must carry a weight and these weights can be changed. That is why the multiple criteria decision method is so effective. With this method a few factors are taken into account. Each of these factors adds to the price definition in a certain manner with regard to each product. By changing the profit margin, the price can be adjusted until one is satisfied with the new price. A company's structure, location and nature will play a role in determining which technique is used to determine a price. The best technique is one that can be adjusted and where multiple criteria can be set. The choice of a technique is a personal choice. The multi-criteria method is flexible and prices can be determined uniformly for all products or for a single product. / Thesis (M.Sc. (Computer Science))--North-West University, Potchefstroom Campus, 2004.

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