Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-12-04T22:34:45Z No. of bitstreams: 1 RosaneideMariaGarciaDaSilvaUbarana_DISSERT.pdf: 2306824 bytes, checksum: 12c213a4cbab51474876957a4f85cf62 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-12-11T21:36:03Z (GMT) No. of bitstreams: 1 RosaneideMariaGarciaDaSilvaUbarana_DISSERT.pdf: 2306824 bytes, checksum: 12c213a4cbab51474876957a4f85cf62 (MD5) / Made available in DSpace on 2017-12-11T21:36:03Z (GMT). No. of bitstreams: 1 RosaneideMariaGarciaDaSilvaUbarana_DISSERT.pdf: 2306824 bytes, checksum: 12c213a4cbab51474876957a4f85cf62 (MD5) Previous issue date: 2017-10-27 / Este trabalho tem o objetivo de analisar os desperd?cios no fluxo do processo referente ? tramita??o de projetos acad?micos, na Coordena??o de Conv?nios e Contratos da Pro-Reitoria de Planejamento e Coordena??o Geral da Universidade Federal do Rio Grande do Norte, ? luz dos princ?pios da Administra??o P?blica, expressos no caput do Art. 37 da Constitui??o Federal de 1988, e do Lean Office. Tendo em vista o contexto da pesquisa e por se tratar de uma institui??o p?blica, fez-se a revis?o bibliogr?fica sobre Administra??o P?blica, enfatizando os princ?pios basilares expressos na Constitui??o Federal de 1988 e o modelo gerencial, bem como sobre gest?o de processos e produ??o enxuta. Optou-se pela abordagem qualitativa, sendo a pesquisa um recorte de um Projeto maior que est? em execu??o na referida Coordena??o, cuja finalidade ? melhorar os processos de tramita??o de projetos acad?micos. Para coleta de dados, fez-se uso de grupo focal para identificar os desperd?cios do processo na percep??o dos usu?rios, workshop sobre processos, para construir o fluxo e observa??o participante durante a reuni?o de an?lise do processo juntamente com a equipe de trabalho. A an?lise dos dados qualitativos ocorreu ap?s as transcri??es dos ?udios do grupo focal e da reuni?o de an?lise de processos. Foi realizada atrav?s de conte?do categorial, com o aux?lio do software NVivo?. Os principais resultados encontrados foram: o desperd?cio Espera e o Princ?pio da Efici?ncia, al?m de serem os mais incidentes no fluxo, possuem uma rela??o direta entre si, sendo que a espera tamb?m tem origem nas exig?ncias legais do processo, em atendimento ao Princ?pio da Legalidade. Contudo, observou-se que pode ser reduzida. Verificou-se que o Princ?pio da Legalidade ? um fator limitador para interven??o no fluxo e, nesse contexto, o desperd?cio gerado por Excesso de Processamento, que provoca Espera, Movimento Desnecess?rio e Transporte, torna-se necess?rio para atender ao referido Princ?pio. Constatou-se que h? necessidade de integra??o e outras melhorias nos sistemas para melhorar a efici?ncia do processo. Al?m disso, identificou-se que as etapas Cadastramento e Setor de Minutas s?o as que concentram o maior n?mero de problemas no fluxo e as constantes altera??es nos entendimentos legais foram citadas por todos os sujeitos da pesquisa, demonstrando que se trata de um ponto cr?tico a ser trabalhado pela gest?o. Assim, constatou-se que o grande desafio das institui??es p?blicas ? conciliar suas caracter?sticas e normas ? maior efici?ncia nos servi?os prestados. Espera-se que os resultados obtidos possam direcionar as a??es de melhorias dos processos de tramita??o de projetos acad?micos para cumprimento dos Princ?pios da Administra??o P?blica, bem como auxiliar no desenvolvimento de outros trabalhos acad?micos. / This work aims to analyze the waste in the flow of the process related to the processing of academic projects, in the Coordination of Agreements and Contracts of the Pro-Rectory of Planning and General Coordination of the Federal University of Rio Grande do Norte, in light of the principles of Administration Public, expressed in the caput of Art. 37 of the Federal Constitution of 1988, and of the Lean Production. Considering the context of the research and because it is a public institution, the bibliographic review was done on Public Administration, emphasizing the basic principles expressed in the Federal Constitution of 1988 and the managerial model, as well as on the process management and on the lean production. The qualitative approach and the action research method were chosen, with the research being a cut-off of a larger Project that is being implemented in the said Coordination, whose purpose is to improve the processes of processing academic projects. For data collection, a process workshop and a focus group were used to identify the waste of the process in the client's perception, to build the flow and the participant observation during the process analysis meeting together with the work team. The analysis of the qualitative data occurred after the transcriptions of the audios of the focal group and the meeting of process analysis. It was done through categorical content, with the aid of NVivo? software. The main results were: the Waste of Waiting and the Efficiency Principle, besides being the most incidents in the flow, have a direct relationship between them, being that the wait also originates in the legal requirements of the process, in compliance with the Legality Principle. However, it has been observed that it can be reduced. It has been found that the Legality Principle is a limiting factor for intervention in the flow and, in this context, the waste generated by Excess Processing, which causes Waiting, Unnecessary Motion and Transporting, becomes necessary to comply with the aforesaid Principle. It was found that there is a need for integration and other improvements in the systems to improve the process efficiency. In addition, it was identified that the stages of Registration and Contract Sector are those that concentrate the greatest number of problems in the flow and the constant changes in legal understandings were cited by all the subjects of the research, demonstrating that this is a critical point to management. Thus, it was verified that the great challenge of the public institutions is to reconcile their characteristics and norms to a greater efficiency in the services provided. It is hoped that the results obtained will lead the actions of improvements in the processes of academic projects to comply with the principles of Public Administration, expressed in the Federal Constitution of 1988, as well as to assist in the development of other academic works.