The thesis deals with mobbing, bossing and staffing in a workplace and its occurrence in a selected medical facility. In its theoretical part, the thesis defines the common and different features of these pathological phenomena. It includes a list of research findings from studies conducted in the Czech Republic, and those carried out in the Czech healthcare. In its experimental part, the thesis describes a questionnaire survey, aiming to establish awareness of these issues, personal experience with them in the selected workplace, people's responses and ways of dealing with them, as well as changes occurring in victims of psychological terror. It also establishes staff satisfaction in the medical facility.The survey findings may not be extrapolated to the entire medical facility, yet it shows occurrence of the pathological phenomena in the particular workplace. The survey identified two victims of mobbing who do not know how to deal with their situation, who they could approach to get help, or how to defend themselves. In conclusion, specific managerial measures are listed.

Submitted by Jailda Nascimento (jmnascimento@pucsp.br) on 2016-10-06T19:42:46Z No. of bitstreams: 1 Fabiane Ramos Rosa.pdf: 1450620 bytes, checksum: c535ce050d732a27355f11a19ac93782 (MD5) / Made available in DSpace on 2016-10-06T19:42:46Z (GMT). No. of bitstreams: 1 Fabiane Ramos Rosa.pdf: 1450620 bytes, checksum: c535ce050d732a27355f11a19ac93782 (MD5) Previous issue date: 2016-08-08 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Through the analysis of cases of psychological terror in the workplace, in the context of brazilian public administration, this master thesis proposes the definition of psychological terror in labor relations: a set of Psychological actions, due to the imposition of power not dialogic held by those in authority, that aim to disqualify other persons which, in turn, are unable to defend themselves; and that course of action leads them to a disbelief in their own potential and the destruction of subjectivity. The study supported the consideration of the combat strategies and prevention of psychological terror in labor relation, suggestion structural changes in the public service (including political stability, probation period, and the criteria for appointment and dismissal for management, leadership and assistance positions), the adoption of techniques of Restorative Justice and nonviolent communication, the creation of spaces for dialogue, and the proposal of democratic management teams within public institutions / Por meio da análise de casos de assédio moral no ambiente de trabalho, no contexto da administração pública brasileira, esta dissertação propõe a definição de assédio moral como: um conjunto de ações de violência psicológica, em decorrência da imposição do poder de forma não dialógica, realizada por quem, na posição de autoridade, tem o objetivo de desqualificar o outro que, por sua vez, não tem condições de se defender, o que leva a uma descrença das próprias potencialidades, e a uma destruição da subjetividade. O estudo realizado nesta dissertação subsidia a reflexão sobre as estratégias de combate e prevenção do assédio moral nas relações de trabalho, sugestões de mudanças estruturais no serviço público (incluindo política de estabilidade, estágio probatório, e critérios para nomeação e exoneração em cargos de direção, chefia e assessoramento), adoção de técnicas da Justiça Restaurativa e da Comunicação Não Violenta, a criação de espaços para o diálogo, e a proposta de equipes de gestão democrática dentro das instituições públicas