Access to water services in South Africa still remains a dream for most people, especially those who live in remote areas. The poverty stricken communities of the former Transkei in the Eastern Cape are in need of water and sanitation services. The findings of the study reveal that most community members are dissatisfied with the water service delivery. During an interview with ward 6 residents who reside in an urban area of the OR Tambo District Municipality (ORTDM), they revealed that pipe bursting is one of the main causes why from time to time they do not have water. The other factor is when there is no electricity; the water system depends on the availability of electricity. The South African local government has been mandated to consult with its citizenry in respect of the processes relating to water service delivery. South Africa has developed a wide range of legislation that ensures community consultation on a continuous basis with regard to how water services should be delivered. It is the community‟s right to be consulted and to give input on issues that directly affect them. The researcher used a qualitative research method since it would provide the reader with more insight into how water services are delivered in the ORTDM. Both community members and municipal officials were interviewed. A number of findings have been made during the research. Some community members are of the view that constant community consultation could reduce service delivery protests. Political intervention needs to be made by the leadership with regard to service delivery and more resources need to be committed toward those processes. This study was conducted from April 2012 to November 2012 and was aimed at assessing the performance of OR Tambo District Municipality regarding water service delivery. According to OR Tambo DM (2011/12: 3), the communities through the consultation processes conducted throughout five (5) local municipalities made it clear that ensuring increased access to water and sanitation services is still the main priority.