The negotiation process in South Africa did, by 1993, lead to change in inputs in policy-making, and led to change in political relations with specific reference to norms of equality and respect for human rights. Significantly, these changes imposed obligations on the public service on issues of transformation, amongst others: service delivery, restructuring, democratisation of the policy-making process, and representativity and equity. This study was undertaken to examine the latter two namely, to determine the policy-making mechanisms by which the public service seeks to legitimise the policy-making process by involving a wider populace in participation; and to examine legislation that exists on representativity and equity and their consequent implementation. In support of the empirical research, use and analysis of a theoretical study of public policy in Public Administration were undertaken. The analysis showed that the theoretical distinction in the roles of political office-bearers and appointed public officials in the policy-making process, was incorrect. Rather, the empirical study supported a close co-operation of the functionaries in the process, including implementation. Further, it was found that the various models for analysing public policy had all been applicable at different periods in the South African political system. For the purpose of this study, the hypotheses are formulated that the new political dispensation that ushered South Africa into a popular constitutional democracy impacted on the functioning of the public service, amongst others: • an obligation to involve a wider population in the policy-making process to achieve legitimacy; and • an obligation to enforce norms of representativity and equity through legislation and the implementation thereof. In the study of the policy-making process, it was empirically established that the public service does possess comprehensive mechanisms to engage the wider populace in consultation and negotiation on public policy-making. Yet, public participation was found to be thin. Further, it was established that elaborate legislation exists to change the demographic face of the public setvice, and there is progress on implementation of representativity and equity legislation with reference to target quotas, time frames and the control thereof. Proposals for further study on effects of change, are made. / Public Administration and Management / D. Litt et Phil (Public Administration)

This study is about implementing the Integrated Development Plan (IDP) for effective service delivery: The case of Mnquma municipality. The need for improved standards of living and access to better infrastructure which are seen as crucial issues in addressing poverty have necessitated the introduction of the Integrated Development Planning. The IDP looks at the economic and social development. It aims to coordinate the work of the local government in a coherent plan to improve the quality of life of all the people living in an area. Many municipalities in South Africa are faced with the challenge of service delivery and Mnquma is one of those municipalities. There are still backlogs in service delivery in Mnquma. This study was triggered by the high level of poverty, high unemployment rate and the non service delivery in Mnquma municipality. It sought to understand whether the IDP is serving its purposes in the Mnquma Municipality. Questionnaires were used as a method of collecting data. The respondents were asked to give their opinions on the impact of IDP in Mnquma, the IDP implementation for effective service delivery, and highlight the challenges that they think hinder the IDP from realizing its intended goals. The results of this study show that there is lack of communication between the municipality and the community. The study uncovered that the communities do not understand the purpose and existence of the IDP document. IDP is a tool to fast track service delivery. The study argues that without its proper implementation, service cannot be rendered effectively and efficiently.The research findings also point out the need for sensitizing the community about the need to participate in the affairs of their development so that the IDP can be a true reflection of their needs. The mantra of this research is effective service delivery through the implementation of the IDP.

Until the introduction of administration boards in 1972-1973, the responsibility for administering the urban black townships in "white" South Africa was vested with the municipalities as agents of the Department of Bantu Administration and Development. The establishment of administration boards to replace the municipalities' Non-European Affairs Departments reflected the determination of the Department of Bantu Administration and Development to secure tighter direct control over the implementation of policy, particularly that affecting influx control and labour regulation. The decision to end municipal control was made after the report of the Van Rensburg Inter-Departmental Committee of Inquiry into Control Measures, which reported in 1967. The report's concern that influx control was not working as intended, coupled with doubts about the political autonomy of Opposition controlled municipalities, which dated back to the 1950s, were the major reasons for the introduction of administration boards.

This research article studies the factors that are likely to affect the visible part of human resource development (HRD)– the use of HRD activities in the Legislature Sector. It is argued that the active use of HRD activities as such does not indicate the role HRD plays in a Legislature’s business: rather, one has to pay attention to HRD orientation that captures the paradigm of an organization as regards the development of people. In this empirical study of Legislature Sector, several factors related to the organization, strategy, HRD function, and HRD person are identified as meaningful predictors of HRD orientation. Results imply that the outcomes of HRD are also dependent on factors outside the traditional authority of HRD function. The model that is formed based on the results helps those involved in HRD to understand the inherent linkages and holistic nature of people development in organizations.

D.Litt.et Phil. / A conceptual framework for organizational adaptation in independent and self-governing states is developed against the background of problems being experienced by organizations in adapting to a changing environment. organizations functioning in national states usually have historical links with organizations in South Africa. In addition most of the senior and top managers in· these organizations are South African citizens. There is, therefore, a tendency to try and retain familiar structures, strategies, systems and procedures, management styles and criteria against which effectiveness is measured. organizational theory, however, indicates that environmental characteristics have an influence on the development and functioning of organizations. Conditions which favour the development of organizations are general literacy, specialized training, urbanization, a money economy, political freedom, a variety of social and organizational experiences, agricultural sufficiency and geological, geographical or ecological factors. National states lack most of the conditions which are seen as prerequisites for the development of organizations and are dependent on assistance from South Africa.

M.Comm. (Computer Auditing) / The internal auditors play an important role in any organisation, irrespective of the type of audit they perform. Metropolitan municipalities (Category A municipalities) in South Africa are established in terms of Section 155.1(a) of the South African Constitution as municipalities that execute all the functions of local government for a city and that have sufficient resources to perform municipal functions, as opposed to areas that are primarily rural, where the local government is divided into district municipalities and local municipalities. Recently, many weaknesses have been reported regarding these municipalities. This is evident when looking at the recent billing problems experienced within the City of Johannesburg metropolitan municipality, during which the city blamed its Project Phakama, an IT system intended to integrate municipal services accounts into one database for effective accounts management, for any deficiencies. The above considerations triggered the need to conduct this study. The study focuses on the types of internal IT audits that are conducted within these municipalities, the independence of the internal audit departments, the audit standards/guidelines/legislation followed, the roles and responsibilities of IT auditors, the knowledge expected from IT auditors, the IT audit skills (both core skills and soft skills) required to perform the audits and the IT audit tools and techniques that are applied while performing the internal audits. The study was therefore conducted to establish the functioning of the information technology internal audit departments at metropolitan municipalities in South Africa, given the above background. A quantitative research methodology was followed in the study, in which a detailed questionnaire was designed and sent to all heads of IT audits/Chief Audit Executives (CAE) in all eight metropolitan municipalities in order to find answers that would achieve the above-mentioned objectives. Seven out of the eight metropolitan municipalities in South Africa participated in the study. This study revealed the following key results, general controls reviews were the most performed type of audit, and municipalities were found to forward their internal audit reports to both municipal managers and audit committees. Computer knowledge is considered to be the main expected knowledge from the IT auditors, audit and technical skills are considered to be the most important core skills required from any IT auditor. The Municipal Finance Management Act (MFMA) is found to be used by all municipalities while conducting their internal audits. The detection role is singled out as the main role played by IT auditors in municipalities, followed by the oversight role. Ensuring that IT policies, procedures, laws and regulations are managed in accordance with standards, as well as identifying and evaluating IT risks are considered by internal auditors in municipalities as the most important responsibilities they perform on daily basis.

Please read the abstract (Summary) in the section, 00front of this document / Thesis (PhD (Public Affairs))--University of Pretoria, 2007. / School of Public Management and Administration (SPMA) / PhD / unrestricted

The study investigated issues concerning procurement and administration in the Department of Health (DoH) in the Eastern Cape and has further investigated the role of the implementation of the Public Finance Management Act (PFMA), Act 1 of 1999 in the department. That included issues associated with the administration and procurement in relation to service providers from the private sector. The DoH in the Eastern Cape Province delivers:“ … a quality health service to the people of the Eastern Cape Province promoting a better life for all and ensures accessible, comprehensive, and integrated services in the province, emphasising the primary health care approach, as well as utilising and developing all resources to enable present and future generations to enjoy good health and quality of life” (Department of Health [DoH], Eastern Cape, Departmental Annual Performance Plan, 2013:3). Various researchers have investigated the implementation of the PFM Act 1 of 1999 and have identified gaps and made recommendations regarding the identified gaps. The study is based on the following reports from various authors: According to Pillay (2013), since 1994 every public sector department has lost approximately R385 billion to fraud, corruption and maladministration. Government employees have accepted kickbacks in exchange for rigging tenders, including focusing on high levels of corruption (Albert, 2011:1). The fraud and corruption in the Eastern Cape DoH, which involves nepotism, corruption and fraud amounting to a million rand in the audit report of 2013, have prompted calls by the opposition for interventions (PricewaterhouseCoopers [PWC], 2013:9). Departmental Annual Performance Plan for 2013/2014. Impact of accountability and ethics on public service delivery: a South African perspective which involves accountability stating that all government departments have to be efficient to ensure value for public funds including the qualitative and value-laden expectations of the society (Raga & Taylor, 2008:1). EC (2010:9), Audit Report: Health Department, Eastern Cape. King III Report (2009) – Corporate Governance. The study has built on previous research conducted by other researchers who have conducted research on the issue of the implementation of the Public Finance Management Act 1 (PFM Act 1) of 1999, and had identify further gaps not previously identified by other researchers or in the audits. In addition, this study aims to also identify shortcomings that have been described in the recent audits 2013/2014 of the DoH, Eastern Cape. Together with the new gaps identified in the PFM Act 1 of 1999, the researcher aims to make a number of recommendations to improve the effectiveness of the implementation of the PFM Act 1 of 1999. The PFM Act 1 of 1999 was promulgated by the South African government in 1999. The Act promotes the objective of good financial management in order to maximise service delivery through effective and efficient use of available limited resources as well as credible interaction with private sector service providers. A key objective of this Act is to put in place a more effective financial accountability system over public entities. The objectives of the Act are to: Modernise the system of financial management, Enable public sector managers to manage, while at the same time being accountable, Ensure timely provision of quality information, To eliminate waste and corruption in the use of public assets.

Information and Communication Technology (ICT) has evolved into a pervasive commodity in modern enterprises. ICT enables enterprises, regardless of sector, to achieve their strategic objectives. Similarly, ICT is regarded as a critical enabler in South African municipalities to reach their objectives and ultimately deliver sustainable services to their communities. This dependence on ICT, therefore, necessitates a resilient ICT environment where minimal disruption to ICT is a primary goal. Unfortunately, as reported by the Auditor-General of South Africa, the majority of South African municipalities are neglecting to address the continuity of their ICT services. Failing to implement adequate ICT continuity controls restrict these municipalities from achieving their strategic goals and, as a result, fulfilling their constitutional mandate of service delivery. It is, therefore, the objective of this study to devise a method, consisting of a theoretical foundation and a supporting tool-set, to assist municipalities in addressing a real-world ICT continuity problem. This method aims to be scalable and usable within different municipalities, and be simplistic and comprehensible enough to implement. The theoretical foundation will introduce the concept of ICT Readiness for Business Continuity, based on the recommendations of international best practices and standards, for example, the ISO 27031 (2011) standard. Furthermore, by considering various challenges within local government, the tool-set will ultimately help municipalities to help themselves in this regard.

The purpose of this study is resolving the service delivery backlog at the Eastern Cape Department of Human Settlements. The problem of service delivery backlogs is not one unique to South Africa but a problem faced by many developing nations. South African government in all spheres still faces a challenge of creating the good life for its citizen, even more on local Municipality as they are government closest to the people and interacts more closely with communities. It is two decades since South Africa became a democratic state and despite promises and efforts to improve service delivery to the public there still exist backlog in service delivery. In order to address the research problem and to fulfil the research objectives, an in-depth literature study was done on the current state and the role of the Department of Human settlements as well as the current backlog facing the department. Housing process and procedures, challenges, policies, finance, factors influencing housing allocation and delivery were also reviewed. Empirical studies were also performed by means of questionnaires with the community and officials in the Eastern Cape Department of Human Settlements. The literature and empirical study made it possible to identify causes, challenges and impact of service delivery backlog and to recommend possible solutions for resolving service delivery backlogs. These recommendations should be of value to the department and the country as a whole. In this study research methodology was focused on the research design, target population of study, sampling design and procedures, data collection instrument, data collection procedures, data presentation, analysis and interpretation. The major findings were identified in the study such as poor workmanship, delays in procurement processes, illegal acts, vandalism, poor planning, finance, project management and quality assurance. The study also offers recommendations such as revising procurement policy, source more funds from National, employ more qualified staff, involve community and all stakeholders in decision making in order to address the service delivery backlog successfully .All kinds of approaches that the government needs to employ in order to also improve its performance of delivering service to the public in South Africa were determined.