published_or_final_version / Housing Management / Master / Master of Housing Management

Anti-social behaviour (AS B) in social housing is a major social concern. Because it destroys the living environment and ruins the quality of life, the need for intervention is never disputed. In the UK and Australia, strategies instituted against ASB are either prevention- or enforcement-focused. In Hong Kong, with the rapid development of the public rental housing (PRH) programme and the fast growth of PRH estates since 1953, pure reliance on the provisions of the tenancy agreement to arrest ASB has proved futile. Given the diverse backgrounds of the PRH tenants and the ever-surging PRH population, the Hong Kong Housing Authority seized the outbreak of SARS in 2003 as an opportune time to launch a new set of ASB control - the Marking Scheme (MS) - in the hope of improving the living environment and producing such social outcomes as civic responsibility and neighbourliness amongst its tenants. As a penalty-paint-driven system leading to tenancy termination, the MS is built on several key social-work and psychological concepts/theories including direct social control, broken window theory, conditioning and social learning, all aimed to induce behaviour change amongst the PRH residents. Notwithstanding the 10-year history of the MS, studies of this mode of ASB control mechanism are few. The handful of studies now available in the academia focuses only on the fairness, justifications and effectiveness of the MS. There is no study of whether it can bring about behaviour change. This research serves to fill the gap. By analyzing the survey results collected from a couple of young and old estates in a "City of Sadness" - Tin Shui Wai, it has found that the greatest impact of the MS on controlling ASB is its capability of inducing behaviour change. It is this capability that makes it tick. / published_or_final_version / Housing Management / Master / Master of Housing Management

As at March of 2014, there are over 168 public housing estates and 766,300 public rental housing flats under the Hong Kong Housing Authority portfolio, it accommodating a total of more than two million people. The estate management and maintenance services are important for government to maintain social cohesion. Housing Department started to outsource property management of public rental housing to property services agents on 1 October 2000 by tender out. After 13 years run for the program, there are about 100 estates (60%) of public rental housing managed by property services agents. Recently, there is criticized that Housing Department outsource too many estates, it should be in-source the management back to itself. It is a chance to review the cost effectiveness and efficiency of outsourcing. This paper is trying to analyze and evaluate the outsourcing of property management of public rental housing in Hong Kong. A comparison on the services performance of public rental housing estates’ tenants by the property services agents and Housing Department. Also secondary data will be used to evaluate the cost effectiveness by outsource the estate management and maintenance services. The objective is achieved by using tenant’s survey. Result from this analysis show that the performance of property services agent provide a better services than Housing Department. It is no doubt that the performance of them is satisfactory and they are more cost effective. However, it does not imply that their services are far better than Housing Department, especially in repair and maintenance aspects. Recommendations are then made to help to review the problems of outsourcing and how to solve it. It is hope the finding can give the direction to Housing Department to use which management mode in new developed estate. / published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Urban Studies / Master / Master of Social Sciences

published_or_final_version / Economics / Master / Master of Philosophy

published_or_final_version / Social Work / Master / Master of Social Work

published_or_final_version / Urban Planning / Master / Master of Science in Urban Planning

published_or_final_version / Urban Planning / Master / Master of Science in Urban Planning

published_or_final_version / Urban Planning and Environmental Management / Master / Master of Science in Urban Planning

published_or_final_version / Urban Planning and Design / Master / Master of Science in Urban Planning